Embed Facebook Messenger Customer Chat

Embed Facebook Messenger Customer Chat

by mediameets GmbH (1) Ratings 152 Downloads
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This extension cannot be used in a Shopware Cloud shop.
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Self-hosted
This app is available for Shopware 6
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Details
  • media30788221775m
  • mediameets GmbH
  • 3.2.0
  • 28 Nov 2023
  • de_DE en_GB
  • 5.3.0 – 5.3.7
    5.4.0 – 5.4.6
    5.5.0 – 5.5.10
    5.6.0 – 5.6.10
    5.7.0 – 5.7.19
About the plugin With the Customer Chat plugin of the Messenger platform, you can integrate... more

Product information

About the plugin

With the Customer Chat plugin of the Messenger platform, you can integrate your Messenger experience directly into your website. This allows customers to communicate with your business at any time through the same personalized and engaging experiences they are used to with Messenger.

More detailed information about the Customer Chat plugin can be found here at Facebook®.

With our plugin you can easily and quickly integrate the customer chat into your shop. There is only one requirement: a Facebook® fan page with administrative access.

Our plugin offers you

  • easy installation and setup
  • configuring the color of the chat
  • the configuration of the welcome text
  • the configuration of the display mode and the display delay
  • PHP 7, subshop and language shop compatibility
  • the use of the Shopware 5.2 plug-in system

Prerequisites

To integrate the customer chat you need a Facebook® fan page with administrative access. All setup steps are provided in the installation instructions.


IMPORTANT: The media:meets GmbH assumes no liability for data breaches. The respective data protection compliance must be the responsibility of each site operator.

Note: Facebook® is a trademark of Facebook Inc. The plugin was not developed by Facebook Inc. and is therefore not available as a contact for this.

Feedback

Do you have suggestions for improvement or would you like a new feature? - Write us at shopware@mediameets.de

Reviews

We are looking forward to your reviews! We read them all. So we can know what's good. Or not.

Read, write and discuss reviews... more

Customer reviews

Average customer rating from 1 reviews:

Total
Functionality
Usability
Documentation
Support

Starkes Plugin!

23 Aug 2018

Sehr gutes Plugin!

Wir haben ein Plugin gesucht mit dem wir unseren Kunden direkt Support über unsere Seite geben können. Das ganze mit Facebook zu verbinden erspart uns einiges an Zeit, da wir hier täglich unterwegs sind.

Die Instalation ist einfach.

Der Support ist klasse, schnelle bearbeitung unseres Anliegens.

Weiter so!

Total
Functionality
Usability
Documentation
Support
mediameets GmbH
23 Aug 2018

Vielen lieben Dank für Eure Bewertung und gute Gespräche mit Euren Kunden über den FB Messenger. Sonnigen Gruß, media:meets GmbH Team

Configuration manual

Steps in the Shopware Backend

  1. Install plugin
  2. Use https://findmyfbid.com to determine the Facebook® page ID of your Facebook® fan page and enter it into the configuration
  3. Customize and save configuration as you wish
  4. Activate plugin and follow the instructions

Steps on Facebook®

  1. Go to the “Settings” section of your Facebook® fan page
  2. Go to the “Messenger platform” sub-item
  3. Scroll to the “Approved Domains” section
  4. Enter all domains of your shops, where you want the chat plugin to appear, into the field
  5. “Save” your settings

If all steps have been completed completely and correctly, the next page view of your shop will show the Customer Chat.

Changelog

Version 3.2.0

Changed

  • Updates Facebook Chat SDK code and setting Graph API version to v18.0

Version 3.1.0

Added

  • Shopware 5.7 compatibility


Do you like our plugin? Then rate it in the Shopware Store now. You are helping us and other shop owners extremely. And our developers receive a piece of appreciation :)

Version 3.0.1

Fixed

  • Error in connection with the new Shopware Cookie Consent PLUGIN for Shopware versions under 5.6.3. The plugin of Shopware uses a different namespace than indicated in the official documentation. The error was transmitted by us to Shopware.


We apologize for the inconvenience and would be very pleased about a review!

Version 3.0.0

Added

  • Privacy modes Use Shopware Cookie mode (Default) and Immediately embed chat, no privacy notice for the user (previous standard)
  • Integration in new Shopware Cookie Consent Tool in privacy mode Use Shopware Cookie Mode (from Shopware 5.6.3)

Version 2.0.1

Fixed
  • Added parameters to Facebook SDK URL

Version 1.1.1

Fixed
  • Added parameters to Facebook SDK URL

Version 2.0.0

Fixed
  • Facebook Customer Chat SDK URL

Version 1.1.0

Fixed
  • Facebook Customer Chat SDK URL

Version 1.0.1

Added
  • Shopware 5.5 compatibility

Facebook SDK v3.1Facebook Chat Plugin as of 2018/08/28

Version 1.0.0

  • First release

Facebook SDK v2.12Facebook Chat Plugin as of 2018/03/19

About the Extension Partner

mediameets GmbH mediameets GmbH Shopware Extension Partner Shopware Extension Partner 22 Extensions 5 Ø Rating
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