Shopware integration for Zendesk

by netzperfekt

Rating: 5.0

Downloads: 342

Fast access to customer data, orders and order positions directly in the Zendesk backend. Easy integration of the Zendesk widget into the Shopware frontend.

Annually €16.58* /month €240.00 * €199.00* /year 17.08% discount In comparison to the regular monthly price

Monthly €20.00* /month Cancelable monthly

Compatible with:

5.5.0 - 5.7.19

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

The extension is also available for Shopware 6:

Shopware integration for Zendesk

Description

Highlights

Deliver faster support with Zendesk and streamline customer service operations.

Features

Access customer data directly in Zendesk
All orders of a customer directly in the Zendesk ticket
Easy widget integration into the store

About the Extension

Optimize your support with Zendesk!

─── Need help? Click here for app support ───

If you use Zendesk, the Zendesk Shopware Integration gives you quick access to the associated customer data, orders and order positions - directly in the Zendesk backend.

Furthermore, a Zendesk widget can be integrated into your shopware store in just a few simple steps. This allows your users to create Zendesk tickets directly in the shop.

Attention: this app only works with a (paid) Zendesk account.

Documentation, Questions and Support

Details

Available: English, German
Latest update: 15 June 2022
Publication date: 15 January 2016
Version: 1.0.16
Category: CRM

Resources

Reviews (3)

Average rating

5.0

Based on 3 reviews

4.8 Functionality

5.0 Usability

4.8 Documentation

5.0 Support

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If you downloaded this extension you can write a review in the Shopware Account.

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Tolles Plugin

5.0

by Dominik

6 February 2016 13:58

Erfüllt genau die Anforderungen und ließ sich ohne Schwierigkeiten konfigurieren. Haben lange auf so ein fertiges Plugin gewartet!

Einzig das Zendesk Plugin selbst könnte man noch mit zum Download anbieten.

5.0 Functionality

5.0 Usability

4.5 Documentation

5.0 Support

by netzperfekt 9 March 2016 12:14

Vielen Dank für die positive Bewertung und schön, dass unser Plugin für Sie nützlich ist.
Die Zendesk-App steht auch im Zendesk Marketplace (https://www.zendesk.com/apps/shopware/) zur Verfügung und kann von dort aus mit einem Klick im eigenen Zendesk-Account installiert werden.

Sehr nützlich. Top Support

5.0

by Philipp Knobelspies

4 February 2016 18:31

Spart uns eine Menge Zeit beim beantworten von Nutzeranfragen, da wir nicht jedesmal den Shop öffnen müssen! Support war sehr schnell und freundlich. Gerne wieder.

4.5 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Ein absolutes Must-Have!

5.0

by Daniel Wildfeuer

21 January 2016 16:00

Ein absolutes MUSS für jeden Zendesk und Shopware-Nutzer. Die perfekte Integration der Bestelldaten in die Emailkommunikation. Schneller Überblick aller Daten mit individueller Verlinkung in die Shopware oder ggf. eigene Warenwirtschaft bzw. Bestellwesen.

Toller Anbieter, schnelle und kompetente Antworten. Vielen Dank!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

About the Extension Partner

netzperfekt

See all extensions

Partner Status

Shopware
Extension Partner

Details

Ø-Rating: 4.8

Average rating of 4.8 out of 5 stars
Partner since: 2014
Extensions: 54

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly