OMQ Help - FAQ / Hilfe Seite

by OMQ

Rating: no rating ( write a review )

Downloads: 102

OMQ Help is a dynamic help page with questions and answers similar to FAQ. The search guides your customers by auto-completion directly to the right answer.

Monthly €150.00* /month Cancelable monthly

Compatible with:

5.2.0 - 5.7.19

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

The extension is also available for Shopware 6:

OMQ Help - FAQ / Help page

Description

Highlights

- Automate the response to service requests
- Customers get a quicker response to their support requests
- Your answers always have the same answer quality
- The answers are available on all channels
- Increase customer satisfaction with realtime responses

Features

-Automated Support
-AI based real-time search
-Dynamic and therefore compatible with SEO
-Google FAQ Snippet Extension (coming soon)
-32 different languages

-FAQ in real-time
-Multimedia answers
-Responsive design
-Easy use

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About the Extension

OMQ Help

OMQ Help is an auto-searching help page similar to FAQ. The intelligent knowledge base reacts to ongoing changes in customer behavior. The order of displayed solutions in your self service portal depends on the current request frequency. Automatic auto-completion guides your customers to the right solution in real time.

OMQ knowledge base

OMQ Contact gives you access to the OMQ knowledge base. Here you can manage the entire knowledge and content of your individual areas. You can simply create your information using the question-answer principle.

The knowledge base acts as a central interface to all your communication channels and learns comprehensively. Internally, you can also use the intelligent search. For example in the knowledge database to get to drafts of questions faster. You can find out more about the OMQ knowledge database here:

https://www.omq.ai/

All communication channels

OMQ Contact

OMQ Contact answers customer questions immediately on your contact page.

OMQ Help

OMQ Help helps your customer to find the right solution automatically on your help page

OMQ Assist

OMQ Assist assistend your customer service agent by solving request in your ticket system.

OMQ Reply

OMQ Reply automatically solve customer requests in your inbox and send them out.

Contact us

If you have any questions please do not hesitate to contact us:

Email: support@omq.ai | Internet: https://www.omq.ai/company/contact/

Details

Available: English, German, Dutch, Italian, French, Armenian, Bulgarian, Czech, Finnish, Norwegian, Polish, Portuguese, Spanish, Swedish, Swiss German, Turkish
Latest update: 31 March 2022
Publication date: 22 May 2020
Version: 1.0.5
Category: Menu + category

Resources

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About the Extension Partner

OMQ

See all extensions

Partner Status

Shopware
Technology Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.4

Average rating of 4.4 out of 5 stars
Partner since: 2015
Extensions: 4

Support

Based in: Germany
Speaks: German, English
Response time: Quickly