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Lime Connect

Lime Connect (formerly Userlike)

by Lime Connect
Rating: 4.9
(20 reviews)
Downloads: 2,527
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Lime Connect is the all-in-one communication platform for digital consultancy in Germany, combining artificial intelligence, website chat and customer messaging.
Free
Add to cart
Compatible with:
3.5.3 - 5.7.20
Includes:
During the subscription all released updates are included for free
In case you have any problems with your extension you can always ask the Extension Partner for help.
The extension is also available for Shopware 6:
Lime Connect (formerly Userlike)

Description

Highlights

  • In the Lime Connect Message Center, your support team answers customer chats from various channels like Website chat, WhatsApp, Facebook, Instagram, E-mail, SMS, Telegram and more using professional support functions
  • With Lime Connect's website chat, you can support your customers directly on your website during important stages of their customer journey.
  • With Connect AI, you can automate your entire customer communication without losing the personal touch. Autonomous AI Agents handle inquiries and complete processes independently, the Copilot supports your team with summaries and suggested responses, and Actions execute workflows and system tasks automatically – all based on a central knowledge base.
  • Our WhatsApp Campaigns feature lets you create creative newsletters, brochures and offers tailored to your target group.
  • Lime Connect stores all data securely on servers within Germany and provides additional data protection features. This makes our solution a GDPR-compliant all-in-one software.

Features

  • Manage and process customer messages with professional sales and service features such as canned messages, voice messages, forwarding, and customer feedback options including text and star ratings
  • Define operator skills, groups and rules and connect customer requests with your employees' expertise through intelligent routing
  • Enhance customer profiles in Lime Connect with their data, interests and/or important notes and information
  • Offer customers an audio call for complex and sensitive inquiries and/or start a video call to showcase your products to leads
  • Create autonomous AI agents that independently process requests, understand context, and make decisions, while only forwarding complex cases to employees.
  • Copilot, a digital support assistant, supports your service team with conversation summaries, relevant contextual information, and intelligent response suggestions.
  • Use our Actions to create automated workflows and system tasks to connect different tools and reduce manual steps.
  • Integrate messaging apps such as WhatsApp, Facebook, Instagram, Telegram, E-mail and SMS into your service mix and guide customers along their customer journey, even when they might not be on your website
  • With Lime Connects WhatsApp campaign builder, you can create creative WhatsApp newsletters for your customers. The marketing messages are approved directly in Lime Connect by WhatsApp and can be tailored to different target groups using placeholders.
  • Lime Connects mobile application is flexible, efficient and customised to your team's needs. It allows you to stay in touch with your customers and manage and reply to messages from anywhere.
  • Besides an extensive analytics section, you benefit from real-time statistics on your conversations and workload in your dashboard

About the Extension

Lime Connect is the leading German software for customer messaging and support automation. Our solution enables companies to manage their entire digital customer communication from a central inbox and build personalized customer relationships.  

 
All customer messages received via website chat and messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, E-mail and SMS will arrive in Lime Connect’s Message Center, where they can be handled by your team with advanced support features such as forwarding and live translations. 

With Connect AI, Lime Connect adds a powerful automation layer to this central communication system: Autonomous AI agents take over recurring or more complex service processes completely independently, understand the context of a request, execute actions in connected systems such as CRM or shop systems, and thus significantly reduce manual effort. At the same time, the integrated Copilot supports your employees with precise response suggestions, chat summaries, and relevant information from the central knowledge database.

All AI functions access a standardized knowledge base that can be maintained via website sync, file upload, or manual entry and automatically works in multiple languages. This allows you to combine efficient AI automation with human expertise—for faster results, lower service costs, and a consistent customer experience across all channels.

To inform your customers about current offers and latest updates via WhatsApp, Lime Connect’s WhatsApp Campaigns tool allows you to send your customers personalized newsletters and brochures.  

In addition, Lime Connect offers a mobile app, allowing you to manage customer interactions on the go, ensuring you never miss an important message.

 

Since Lime Connect was founded, data protection has been a top priority. Therefore, all data is stored securely on German servers. This makes Lime Connect a GDPR-compliant customer messaging software that is trusted by companies such as Toyota, Nivea and EMP.

Details

  • Available: English, German, Dutch, Italian, French, Portuguese, Spanish
  • Latest update: 5 June 2025
  • Publication date: 15 May 2012
  • Version: 2.0.0
  • Category: Comments / Feedback

Resources

Reviews (20)

Average rating
4.9
Based on 20 reviews
4.9 Functionality
4.8 Usability
4.8 Documentation
3.5 Support
95 %
5 %
0 %
0 %
0 %
Write a review

If you downloaded this extension you can write a review in the Shopware Account.

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Problemlos
5.0
by René Dornecker
12 July 2019 11:22
Wir haben das Plugin seit ein paar Tagen im Einsatz. Probleme sind bislang keine aufgetreten und mit der Oberfläche kann man gut arbeiten. Einige Einstellungen sind nicht unbedingt intuitiv zu finden, aber wenn man sie einmal gefunden hat ist dies auch kein Problem. Kann man empfehlen.
5.0 Functionality
4.0 Usability
4.0 Documentation
5.0 Support
Für uns die beste Chat-Lösung und Integration
5.0
by Simon Wiedemann
11 July 2019 12:35
Userlike ist in unseren Augen die beste Chat-Lösung und bietet eine hervorragende Integration in Shopware. So tadellos und unkompliziert hatte ich es nicht erwartet und wurde sehr positiv überrascht. Die Möglichkeiten der individuellen Anpassung im Backend von Userlike sind sehr umfassend und hier zeigt sich, dass die Software wirklich durchdacht ist. Das Chat Panel ist übersichtlich und reagiert schnell und zeigt uns alle Informationen welche wir für Kundenfragen benötigen. Wir empfehlen Userlike zu 100% weiter, auch mit dem Free Account.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Einfache und unmittelbare Kommunikation mit den Kunden
5.0
by Michael Gardlowski
17 June 2019 09:53
Einach zu installieren und einzurichten. Viele Einstell Möglichkeiten um den eigenen Wünschen anzupassen.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Einfach und Funktional
5.0
by Daniel Forstner
7 March 2019 09:39
Einfache und funktionale Bedienung, einfache Einbindung und Einrichtung.
5.0 Functionality
5.0 Usability
4.0 Documentation
5.0 Support
Gutes Plugin mit vielen Einstellungsmöglichkeiten
5.0
by C. S.
6 March 2019 08:58
Über die Konfiguration hat man quasi sämtliche Einstellungmöglichkeiten abgedeckt, insbesondere Texte und Verhalten des Chats.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Sehr zu Empfehlen
5.0
by Lars Vienenkötter
5 March 2019 16:41
Ich nutze dieses Plugin jetzt seit ein paar Wochen und bin sehr zufrieden. Es läuft stabil, macht keinerlei Probleme und ist sehr übersichtlich.

Aufjedenfall zu empfehlen! Und das auch noch kostenlos für kleine Firmen.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Schnell, Einfache Bedienung, sehr gutes Tool
5.0
by Mathias Klein
19 February 2019 08:36
Ein super Tool. Einfach Bedienung und sehr klare und selbsterklärende Funktionen. Ich kann es jedem nur Raten es einfach mal auszuprobieren. Es bietet viele nütliche und praktische Funktionen.
Das Preis Leistungs Verhältnis ist super durchdacht und somit für alle Bedürfnisse ein passendes Paket dabei.
Auch die Free Version ist ein sehr faires Angebot, gerade auch für Start Up Unternehmen im Anfang sicherlich hilfreich.

Danke für dieses Super-Tool.
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Super Tool
5.0
by Sebastian Sextro
18 February 2019 14:20
Wirklich ein tolles Plugin und Fairer Preis-Leistungsservice.
Haben es Anfangs eingesetzt, doch da wenig genutzt von Kunden haben wir dies eingestellt.

Ansonsten finden wir macht weiter so.

Grüße
Sebastian
5.0 Functionality
4.5 Usability
4.5 Documentation
5.0 Support
Gutes Chat Plugin
5.0
by Stefan Müller
18 February 2019 13:04
Wir haben das Plugin zum Testen eines Live-Chat genutzt.
Hierfür ist es sehr gut geeignet!
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Läuft!
5.0
by Mario S.
18 February 2019 12:17
Einfache Integration, sehr gute Usability mit vielen Funktionen und angenehme Optik.

Sehr zufrieden, weiter so!
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support

About the Extension Partner

Lime Connect

Lime Connect

See all extensions

Partner Status

  • Shopware Technology Partner Shopware
    Technology Partner
  • Shopware Extension Partner Shopware
    Extension Partner

Details

  • Ø-Rating: 4.7
  • Partner since: 2014
  • Extensions: 2

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Very quickly