Analytics & Reporting

The analytics platform for customer-centric brands 

Customers share their preferences, needs, and wants every time they interact with your brand.  

RetentionX collects all customer data, prepares it in ready-to-use analyses and allows you to feed all generated insights back into your marketing stack.

 Increase Retention 

 Get all the analyses & tools you need to sustainably improve LTV. 

•  Identify the key customer segments that drive your business 
•  Learn what your ideal customer looks like and find similar ones 
•  Trigger more repeat purchases and increase LTV 

 Fight Churn 

 Find out who is predicted to churn when, and determine what might make them stay. 

•  Identify customers at risk of churning early on 
•  Incentivize them to come back by creating personalized experiences 
•  Increase the percentage of customers recovered and win back crucial LTV 

 Reduce Costs 

 Identify unnecessary costs and optimize the contribution margin of each and every order. 

•  Identify and take action on customers and products with high return rates 
•  Eliminate discount codes that are overused by bargain hunters 
•  Optimize your free shipping threshold 

 Maximize Sell-Through 

 Improve sell-through, margins and identify products that lead to maximum LTV. 

•  Find out which products attract the most loyal customers 
•  Identify products that customers buy again and again 
•  Increase AOVs through smart up- and cross-selling 

 Optimize Customer Acquisition 

 Find out which channels and campaigns your marketing budget is well invested in.  

•  Get the LTV of every campaign and channel 
•  Create powerful lookalike audiences based on your best customers 
•  Increase your LTV:CAC ratio 

 Automate Your Workflows 

 Integrate RetentionX into the stack of tools you rely on. No more copy-paste in excel. 

•  Set up email flows based on your customers’ behavior 
•  Deliver world-class customer service by providing your teams with all insights 
•  Push real-time audiences to your ad channels

Features

Get a brief overview of some of the built-in features

• Customer Segmentation
• LTV Analysis
• Cohort Analysis
• RFM Analysis
• Social Ads Automations
• Product Analytics
• Fully Automated Reporting & Analytics
• Customizable KPI Dashboards

Pricing

You pay only €0,01 per active customer. Active customers are customers who have placed an order within the last 12 months.

• 250 active customers for free
• The first 30 days are completely free, regardless of volume.
• After that, €0.01 per active customer
• No annual contract. No hidden fees. 
  
  

More information: https://www.retentionx.com/#pricing