Cloud / Self-hosted
You can run Shopware in the cloud or use it as a self-hosted solution for your shop. Here you can check if a particular extension can be used in the cloud or self-hosted variant.
This extension cannot be used in a Shopware Cloud shop. Cloud Self-hosted
Support
- Support by: Klaviyo
- Support languages:
Details
- Order number: Klavi31418217175f
- Extension Partner: Klaviyo
- Version: 2.11.1
- Last update: 27 Mar 2024
- Language support:
- Self-hosted compatibility: 6.4.4.0 – 6.4.4.16.4.5.0 – 6.4.5.16.4.6.0 – 6.4.6.16.4.7.06.4.8.0 – 6.4.8.26.4.9.06.4.10.0 – 6.4.10.16.4.11.0 – 6.4.11.16.4.12.06.4.13.06.4.14.06.4.15.0 – 6.4.15.26.4.16.0 – 6.4.16.16.4.17.0 – 6.4.17.26.4.18.0 – 6.4.18.16.4.19.06.4.20.0 – 6.4.20.26.5.0.06.5.1.0 – 6.5.1.16.5.2.0 – 6.5.2.16.5.3.0 – 6.5.3.36.5.4.0 – 6.5.4.16.5.5.0 – 6.5.5.26.5.6.0 – 6.5.6.16.5.7.0 – 6.5.7.46.5.8.0 – 6.5.8.7
Product information
Highlights
- Sync all your Shopware data
- Super-specific segmentation
- Self-sending messages
Features
- Email marketing
- Marketing automation
- SMS marketing
- Signup forms
- Ecommerce automations
- Pre-built template libraries
- 200+ integrations
- Real-time, marketer-friendly segmentation
- Real-time customer profiles
- Custom integrations
- Immediately capture customer behavior
- Customer data platform (CDP)
- Flexible data storage and retention
- Social advertising
- Campaign newsletters
Description
Klaviyo is a unified customer platform that gives your online brand direct ownership of your consumer data and interactions, empowering you to turn customer transactions into productive long-term relationships—at scale. The Klaviyo database integrates seamlessly with your tech stack and gives you the full story of every customer that visits—what makes them click, bounce, and buy.
You can use Klaviyo’s proven email and SMS templates from the same platform to automate personalized communications like price drop alerts, friendly cart reminders, and just-in-time recommendations. Customers feel seen, not targeted—which means no more ineffective batching and blasting. Over time, Klaviyo even reveals what works and what doesn’t, uncovering trends that help you acquire and retain new customers while inspiring existing customers to buy again. It’s all there in one intuitive place—no need to start from scratch and no need to rely on third-party marketplaces and ad networks. With Klaviyo, it’s easy to talk to every customer like you know them and grow your business—on your own terms.
Here's what you get:
Sync all your Shopware data with a single click
The seamless one-click e-commerce integration allows you to sync all your historical and real-time data, so you can stay on top of every interaction people have with your site.
Automations
Dozens of built-in automations are fully customizable, like welcome emails, happy birthday, or an abandoned cart. Each can have any mix of emails and texts. So while you’re dreaming up your next big idea, customers are automatically getting timely, actionable info.
Segmentation
Drive more sales with powerful personalization. Whether you’re sending a drip campaign, a transactional email, or a special holiday campaign, ultra-relevant content can help you boost engagement—and earn more revenue.
Reporting
Data is powerful—but only if you can find it, understand it, and act on it. With Klaviyo, performance is clear. Pre-built reports answer the marketing questions that matter most. Go beyond vanity metrics and understand what’s driving sales. (Really.)
Benchmarks
With Klaviyo, you get relevant, real-life benchmarks based on real-time data from thousands of brands. See how you compare to businesses of your size and scope and your overall industry. You always know what to do to improve. And often, Klaviyo can do it for you. Now that’s smart.
Klaviyo is a unified customer platform that gives your online brand direct ownership of your consumer data and interactions, empowering you to turn customer transactions into productive long-term relationships—at scale. The Klaviyo database integrates seamlessly with your tech stack and gives you the full story on every customer that visits—what makes them click, bounce, and buy.Customer reviews
As the owner of this app you can rate it in the Shopware account
Rate now in your accountAverage customer rating from 5 reviews:
Unusable
The extension had a serious negative impact on the response times when tracking events were triggered.
It does not work with composable-frontends or headless setup.
The entire codebase breaks due to an endless loop when booting the kernel, if the shop runs in debug mode on a development environment.
And the code is unnecessarily complicated with a nonsensical scheduling system.
We ended up custom building our own plugin instead, using the KlaviyoSDK, and the package size is 90% smaller.
Funktioniert nicht
Die Extension funktioniert nicht. Events wie Add to basket, initiate checkout, checkout complete werden nur mit 4+ Tagen Verzögerung zu Klaviyo gesynced. Die in der vorherigen Bewertung gleiches Problem. Der Overdose Digital Support antwortet nicht. Klaviyo verweist nur auf Overdose und hilft auch nicht. Leider nicht brauchbar. Schade.
Für uns bis jetzt nicht benutzbar und leider reagiert der Support extrem langsam
Leider funktioniert bei uns die Übertragung der Kontakte und auch der Historie der Käufe nicht richtig. Der Klaviyo Support schreibt uns, dass der Support dieser Extension über Overdose digital läuft, die jedoch auf unsere Supportnachrichten nur sehr sehr schleppend antworten.
Deswegen kann ich die Funktionalität der Extension noch nicht bewerten und diese Bewertung bezieht sich nur auf den miserablen Support.
In der heutigen Zeit erwartet man eigentlich Response-Zeiten von 24 Stunden, im Höchstfall 48 Stunden. Wir hatten jetzt eine Response-Time von über 5 Tagen und nach mehrmaligem Nachfragen eine Antwort vom Support Team erhalten, dass sie Login Daten brauchen. Die wir ihnen schon vor über eine Woche gegeben hatten! Support wird offensichtlich hier sehr vernachlässigt. Schade.
Schneller Support und das Plugin macht was es soll. Perfekt!
Plugin API Key Prüfung Fehler
Hallo,
bei der API-Key Prüfung kommt folgende Warnung:
Warnung: Die angegebene Liste befindet sich nicht im Klaviyo-Konto
Die Keys sind mehrmals geprüft und, auch die Klaviyo Liste für Newsletter Anmeldungen.
Ich habe mich beim Klaviyo Support gemeldet und dort wurde mir gesagt das die keine "native integration für Shopware" haben und fühlen sich nicht verantwortlich für dieses Plugin ,obwohl im Plugin steht Hersteller und Support durch Klaviyo.
Bitte für Aufklärung, wer ist für dieses Plugin zuständig?
Viele Grüße,
Dario Jerkovic
Hallo Dario,
Vielen Dank, dass Sie unser Team erreicht haben.
Ihre Erfahrung tut uns leid. Nachfolgend finden Sie unsere Kommentare:
* Der Klaviyo-Support wurde von Klaviyo-Führungskräften angewiesen, dass dies ein Fehler des Klaviyo-Supportteams war und es sich tatsächlich um ein offizielles Plugin handelt
* Wenn etwas bei Ihnen nicht funktioniert, können Sie sich über Ihr Shopware-Konto an den Support wenden und wir werden Ihr Problem untersuchen
* Höchstwahrscheinlich ein Problem mit Ihrer Instanz, bei anderen Benutzern funktioniert alles (wir haben kein Feedback erhalten, sonst wäre es ein erhebliches Problem)
* Dementsprechend sind wir Ihnen dankbar, wenn Sie Ihre Bewertung und Meinung zu unserem Plugin nach der Anwendung aktualisieren
Beste Grüße, Klaviyo-Modul-Support-Team
Configuration manual
How to install Klaviyo for Shopware 6 extension?
After registration at klaviyo.com the plugin must be connected with the Klaviyo API. This is done in the area: Settings → Extensions → Klaviyo where both the private and public API key from Klaviyo (Account → Settings → API Keys) must be stored.
How is the automated product export from Shopware 6 to Klaviyo set up?
After the extension has been installed and connected to Klaviyo, the product import from Shopware 6 to Klaviyo must be set. This is done in a similar way as for example for Google Shopping via a Shopware 6 "Product comparison". To do this, please follow the steps below:
- In Shopware 6, you must first create a "Dynamic Product Group" that contains all the products active in the store. This is implemented in Shopware 6 under "Catalog" -> "Dynamic Product Groups" → "Add Dynamic Product Group".
- Now a new sales channel must be created. A "Product comparison" is taken as the type here. Once the sales channel has been added as a "product comparison", it still needs to be set up basically. Our plugin adds a "template" especially for Klaviyo. This needs to be selected please. After this "product comparison" has been set and saved, Shopware 6 provides a URL with the products as XML.
- This URL is now required in Klaviyo. For this you have to go to "Catalog" → "Manage custom catalog sources" → "Add new source". As soon as this has worked, you will see the products from the Shopware 6 store on this page in Klaviyo, which will then be updated automatically by Klaviyo from now on.
Need help?
If you need help with the plugin, please feel free to submit a ticket directly through your shopware account.
For any Klaviyo-related questions, please contact your Klaviyo representative.
Documentation: help.klaviyo.com
Detailed documentation can be reviewed here.
Changelog
Version 2.11.1
- Release date: 27.3.2024
- Type of release: Patch
- Fix: Outdated code tests that caused errors have been removed.
- Fix: Errors when synchronizing historical data have been fixed.
- Fix: Fixed an error with the lack of translation of the product manufacturer.
- Fix: Fixed a bug with transferring data about a customer group to custom fields.
- Fix: Fixed behavior of the status of the parent job in Klaviyo Job Listing when child jobs are still in progress.
- Fix: Fixed displaying the number of records in Klaviyo Job Listing when loading. Improved listing performance.
- Fix: Fixed a bug related to the "Add to Cart" event when the event was not triggered.
Version 1.9.0
- Release date: 14.3.2024
- Type of release: Minor
- Fix: Fixed a bug in updating customer custom fields.
- Fix: Fixed a bug with exceeding the request limit rate in Klaviyo.
- Fix: Fixed an error in receiving a response from Klaviyo after creating a customer.
- Fix: Fixed transmission of customer's first name, last name and salutation when full synchronizing customers.
- New: Added synchronization of new events of order statuses such as: Partially Paid Order and Partially Shipped Order.
Version 2.11.0
- Release date: 14.3.2024
- Type of release: Minor
- Fix: Fixed a bug in updating customer custom fields.
- Fix: Fixed a bug with exceeding the request limit rate in Klaviyo.
- Fix: Fixed an error in receiving a response from Klaviyo after creating a customer.
- Fix: Fixed transmission of customer's first name, last name and salutation when full synchronizing customers.
- New: Added synchronization of new events of order statuses such as: Partially Paid Order and Partially Shipped Order.
Version 1.8.0
- Release date: 29.2.2024
- Type of release: Minor
- Fix: Added validation of phone numbers in order events. If the phone number does not exist or does not comply with the e.164 standard, the event is posted in Klaviyo without transmitting the incorrect phone number.
- Fix: Correction of some titles.
- New: Added shipping costs missing in variables and data.
Version 2.10.0
- Release date: 29.2.2024
- Type of release: Minor
- Fix: Added validation of phone numbers in order events. If the phone number does not exist or does not comply with the e.164 standard, the event is posted in Klaviyo without transmitting the incorrect phone number.
- Fix: Correction of some titles.
- New: Added shipping costs missing in variables and data.
Version 1.7.0
- Release date: 6.2.2024
- Type of release: Minor
- Fix: Visibility of Back In Stock on PDP.
- New: The plugin API has been updated to the latest version of the Klaviyo API.
Version 2.9.0
- Release date: 6.2.2024
- Type of release: Minor
- Fix: Visibility of Back In Stock on PDP.
- New: The plugin API has been updated to the latest version of the Klaviyo API.
Version 1.6.4
- Release date: 23.1.2024
- Type of release: Patch
- Fix: The category is now displayed after adding a product from a dynamic product group.
- Fix: Plugin provides the correct product URL by domain language.
- Fix: Changing titles in the payload Add To Cart event.
Version 2.8.4
- Release date: 23.1.2024
- Type of release: Patch
- Fix: The category is now displayed after adding a product from a dynamic product group.
- Fix: Plugin provides the correct product URL by domain language.
- Fix: Changing titles in the payload Add To Cart event.
Version 1.6.3
- Release date: 16.1.2024
- Type of release: Patch
- Fix: The add to cart event is now triggered in real time mode, and not according to a schedule
- Fix: Fixed a problem with synchronizing orders with deleted customers.
Version 2.8.3
- Release date: 16.1.2024
- Type of release: Patch
- Fix: The add to cart event is now triggered in real time mode, and not according to a schedule
- Fix: Fixed a bug when performing asynchronous subscription operations.
- Fix: Fixed a problem with synchronizing orders with deleted customers.
Version 1.6.2
- Release date: 10.1.2024
- Type of release: Patch
- Fix: Fixed an issue where some product related event was missing product name
- Fix: Fixed an issue where some transaction data was not synced
- Fix: Fixed an issue where some data was missing for cart related events
Version 2.8.2
- Release date: 10.1.2024
- Type of release: Patch
- Fix: Fixed an issue where some product related event was missing product name
- Fix: Fixed an issue where some transaction data was not synced
- Fix: Fixed an issue where some data was missing for cart related events
Version 1.6.1
- Release date: 21.12.2023
- Type of release: Patch
- Fix: Added customer language field that will be sent to Klaviyo upon other data when syncing newsletter recipients.
- Fix: Fixed typos
Version 2.8.1
- Release date: 21.12.2023
- Type of release: Patch
- Fix: Added customer language field that will be sent to Klaviyo upon other data when syncing newsletter recipients.
- Fix: Fixed typos
Version 1.6.0
- Release date: 14.12.2023
- Type of release: Minor
- New: Added better logging across the plugin.
- Fix: Fixed the issue where customers were unable to select promotions in the admin panel grid for export.
- Fix: Fixed an issue where some customers may encounter when purchased/placed orders haven't been updated properly.
- Fix: Fixed an issue where email opt-in banner was missing at Storefront
Version 2.8.0
- Release date: 14.12.2023
- Type of release: Minor
- New: Added better logging across the plugin.
- Fix: Fixed the issue where customers were unable to select promotions in the admin panel grid for export.
- Fix: Fixed an issue where some customers may encounter when purchased/placed orders haven't been updated properly.
- Fix: Fixed an issue where email opt-in banner was missing at Storefront
Version 1.5.1
- Release date: 4.12.2023
- Type of release: Patch
- Fix: Fixed an error/issue with Cookiebot that was thrown in browser console when "Use Default Cookie Notification" was set to yes.
- Fix: Fixed an issue where Order ID was displayed incorrectly ( Order ID was displayed instead of Order Number even though it was set to Order Number in plugin configuration ) in the refunded order Events.
Version 2.7.1
- Release date: 4.12.2023
- Type of release: Patch
- Fix: Fixed an error/issue with Cookiebot that was thrown in browser console when "Use Default Cookie Notification" was set to yes.
- Fix: Fixed an issue where Order ID was displayed incorrectly ( Order ID was displayed instead of Order Number even though it was set to Order Number in plugin configuration ) in the refunded order Events.
Version 1.5.0
- Release date: 21.11.2023
- Type of release: Minor
- Fix: Fixed an error that occurred when confirming receipt of a newsletter.
- Fix: Added fixes for stable work with cookies manager - CookieBot.
- Fix: Added fixes when synchronizing subscribers.
- Feature: The ‘Daily Subscribers Synchronization’ configuration is added.
- Feature: The ‘Enable cleanup of old jobs’ configuration is added.
Version 2.7.0
- Release date: 21.11.2023
- Type of release: Minor
- Fix: Added fixes for stable work with cookies manager - CookieBot.
- Fix: Added fixes when synchronizing subscribers.
- Feature: The ‘Daily Subscribers Synchronization’ configuration is added.
- Feature: The ‘Enable cleanup of old jobs’ configuration is added.
Version 2.6.0
- Release date: 9.11.2023
- Type of release: Minor
- Feature: Now Double-Opt in messaging at configuration page is visible in all configuration scopes/sales channels.
Version 1.4.0
- Release date: 7.11.2023
- Type of release: Minor
- Fix: Issue where Shopware Users which are doing the Double Opt In in Shopware system were not transfered to Klaviyo but with "NOT SUBSCRIBED".
- Fix: Added selector to Klaviyo List name for subscribers.
- Fix: Now Double-Opt in messaging at configuration page is visible in all configuration scopes/sales channels.
Version 2.5.2
- Release date: 1.11.2023
- Type of release: Patch
- Fix: Fixed the issue where selector was not displayed in the "Klaviyo List Name for subscribers" configuration.
Version 1.3.1
- Release date: 24.9.2023
- Type of release: Patch
- Resolved the issue where Klaviyo Public API key validation was not working as intended.
Version 2.5.1
- Release date: 24.10.2023
- Type of release: Patch
- Resolved the issue where Klaviyo Public API key validation was not working as intended.
Version 2.5.0
- Release date: 17.10.2023
- Type of release: Minor
Version 1.3.0
- Release date: 17.10.2023
- Type of release: Minor
- New: Cart restore link now fills up the address data that customer has provided before abandoning the cart ( if applicable ).
- New: Added option to select the mapping for their order as well as delivery status as a mandatory field in a dropdown menu so that this status also arrives in Klaviyo.
Version 2.4.0
- Release date: 10.10.2023
- Type of release: Minor
- Feature: Added compatibility with “Consentmanager” from consentmanager.net
- Improvement: Re-factored “checkout started” event implementation in plugin for better compatibility with Checkout customizations and plugins ( like 1 step checkout and others ). NOTE: If you have extensive customizations of plugin files at checkout we recommend you review and verify customizations on your side.
- Fix: Fixed the issue where “Unsubscribe” in My Account page was not working.
Version 1.2.0
- Release date: 10.10.2023
- Type of release: Minor
- Feature: Added compatibility with “Consentmanager” from consentmanager.net
- Improvement: Re-factored “checkout started” event implementation in plugin for better compatibility with Checkout customizations and plugins ( like 1 step checkout and others ). NOTE: If you have extensive customizations of plugin files at checkout we recommend you review and verify customizations on your side.
Version 1.1.3
- Release date: 11.9.2023
- Type of release: Patch
- Fix: The "Refunded Order" event is now displayed after clicking the "Synchronized historical events" button
- Fix: Resolving the issue where task manager can come to a standstill/stop.
Version 2.3.2
- Release date: 11.9.2023
- Type of release: Patch
- Fix: The "Refunded Order" event is now displayed after clicking the "Synchronized historical events" button
- Fix: Resolving the issue where task manager can come to a standstill/stop.
Version 2.3.1
- Release date: 25.8.2023
- Type of release: Patch
- Fix: "Paid Order" event was not displayed for non-paid order after historical synchronization
Version 1.1.2
- Release date: 25.8.2023
- Type of release: Patch
- Fix: "Paid Order" event was not displayed for non-paid order after historical synchronization
- Fix: Resolved the issue when events are duplicated in the profile Activity Logs after each historical synchronization
- Fix: Removed dump(extensionData) call method in twig file
Version 2.3.0
- Release date: 25.8.2023
- Type of release: Minor
- Fix: Resolved the issue when events are duplicated in the profile Activity Logs after each historical synchronization
- Fix: Removed dump(extensionData) call method in twig file
- New: When adding "real time" users to Klaviyo "Subscribe to List" api is now used
- New: "Subscribers list" admin configuration option is now a select/dropdown with values pulled from Klaviyo service ( if api credentials are valid)
Version 2.2.0
- Release date: 15.8.2023
- Type of release: Patch
- New: The cart restore link now fills up the address data that the customer has provided before abandoning the cart ( if applicable ).
- Fix: Fixed the issue where some customers may see incorrect dates of the events passed to Klaviyo service ( fulfilled order events etc... ).
Version 1.1.1
- Release date: 15.8.2023
- Type of release: Patch
- Fix: Fixed the issue where some customers may see incorrect dates of the events passed to Klaviyo service ( fulfilled order events etc... ).
Version 1.1.0
- Release date: 7.8.2023
- Type of release: Minor
- New: A new endpoint has been added, which allows you to check the current version of the installed Klaviyo plugin.
- Fix: changed the behaviour of the "Back in stock" modal so it doesn't interfere with sticky elements.
- Fix: Correction of historical data order statuses synchronization.
- Fix: Fixed Klaviyo event sync when tracking checkboxes are unchecked in the admin panel.
Version 2.1.0
- Release date: 7.8.2023
- Type of release: Minor
- New: A new endpoint has been added, which allows you to check the current version of the installed Klaviyo plugin.
- Fix: changed the behaviour of the "Back in stock" modal so it doesn't interfere with sticky elements.
- Fix: Correction of historical data order statuses synchronization.
- Fix: Fixed Klaviyo event sync when tracking checkboxes are unchecked in the admin panel.
Version 2.0.1
Release date: 10.7.2023
Type of release: Patch
Fix: Resolved the issue with error message upon subscription to newsletter in some cases.
Version 2.0.0
Release date: 5.7.2023
Type of release: Major
Compatibility release with Shopware 6.5^
Fix: cleared usage of removed classes & files
Fix: Minor changes to extension configuration classes/templates (on the extension configuration page)
New: Job Scheduler Update - implemented compatibility with Shopware 6.5^ versions
New: Job Scheduler Update - Job scheduler handlers now do extend recommended interfaces
New: Controller routes now have annotation declaration in a new format
New: Some changes that were made make the extension backwards-incompatible. You can see the dependencies in the composer.json file
Version 1.0.19
Release date: 28.6.2023
Type of release: Patch
Feature: Added ability to change order identification variable that will be sent to the klaviyo ( was before: order hash | now you can choose either: order hash OR order id )
IMPORTANT: the plugin is not compatible with Shopware 6.5 yet.
Version 1.0.18
Release date: 24.5.2023
Type of release: Patch
Fixed the issue where Back In Stock was not sending data to Klaviyo
IMPORTANT: the plugin is not compatible with Shopware 6.5 yet.
Version 1.0.17
Release date: 28.4.2023
Type of release: Patch
Fixed the issue where products had incorrect links ( in Klaviyo ) to stores of other languages/domains ( shopware ) if there are numerous domains assigned to a single sales channel
Version 1.0.16
Release date: 5.4.2023
Type of release: Patch
New: Added sales channel information to Klaviyo customer
Version 1.0.15
Release date: 10.2.2023
Type of release: Patch
New: Added compatibility with CookieBot
New: Added and fixed compatibility with the newest versions
Version 1.0.14
Release date: 2.2.2023
Type of release: Patch
New: Added variant identifier selection for BIS
Version 1.0.13
Type of release: Patch
New: Added tracking for "PAID" orders
New: Added product SKU in "Notify in stock" functionality
Version 1.0.12
Release date: 29.11.2022
Type of release: Patch
New: Added cart restore functionality
Version 1.0.11
Release date: 23.11.2022
Type of release: Patch
Fix: Context is kept for background processes
Version 1.0.10
Release date: 03.11.2022
Type of release: Patch
Fix: issue with plugin's local storage item set without cookie consent
Version 1.0.9
Release date: 03.11.2022
Type of release: Patch
Fix: issue with Klaviyo script initialization with no cookie consent allowance
Fix: issue with "Private API Key" field insecure displaying
About the Extension Partner
Klaviyo Shopware Extension Partner Shopware Technology Partner 1 Extensions 2 Ø RatingCurrent version:
Updates and support