OMQ Contact
Description
Highlights
About the Extension
OMQ Contact
With OMQ Contact you work more efficiently in and increase the satisfaction of your customers in the contact area of your website.
OMQ's Artificial Intelligence understands the intention of customer requests in the contact form and answers them automatically.
If a customer writes a message to support in the form, the right answer appears in real time next to the text field. This means that the customer does not send a request. Because of the AI technology your agent no longer has to answer the customer inquiry. OMQ Contact is an ideal addition to your FAQ or help page.
OMQ knowledge base
OMQ Contact gives you access to the OMQ knowledge base. Here you can manage the entire knowledge and content of your individual areas. You can simply create your information using the question-answer principle.
The knowledge base acts as a central interface to all your communication channels and learns comprehensively. Internally, you can also use the intelligent search. For example in the knowledge database to get to drafts of questions faster. You can find out more about the OMQ knowledge database here:
All communication channels
OMQ Contact
OMQ Contact answers customer questions immediately on your contact page.
OMQ Help
OMQ Help assists your customer to find the right solution automatically on your help page
OMQ Assist
OMQ Assist helps your customer service agent by solving request in your ticket system.
OMQ Reply
OMQ Reply automatically solves customer requests in your inbox and send them out.
OMQ Chatbot
OMQ Chatbot replies automatically customers' inquiries via instant messaging
Contact us
If you have any questions please do not hesitate to contact us:
Email: support@omq.ai | Internet: https://www.omq.ai/company/contact/
Details
- Available: English, German, Dutch, Italian, French, Armenian, Bulgarian, Czech, Finnish, Norwegian, Polish, Portuguese, Spanish, Swedish, Swiss German, Turkish
- Latest update: 11 November 2024
- Publication date: 22 May 2020
- Version: 1.0.8
- Category: Comments / Feedback
Resources
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About the Extension Partner
Partner Status
-
Shopware
Technology Partner -
Shopware
Extension Partner
Details
- Ø-Rating: 4.4
- Partner since: 2015
- Extensions: 4
Support
- Based in: Germany
- Speaks: German, English
- Response time: Quickly