OMQ Contact

by OMQ

Rating: 3.5

Downloads: 120

OMQ Contact answers customer requests directly in the contact form using Artificial Intelligence. OMQ works like a realtime - search / FAQ to automate your customer service.

Monthly €250.00* /month Cancelable monthly

Compatible with:

6.0.0-DP1 - 6.6.9.0

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

- Automate the response to service requests
- Customers get a quicker response to their support requests
- Your answers always have the same answer quality
- The answers are available on all channels
- Increase customer satisfaction with realtime responses

Features

- 1000 inquiries
- Automated customer service
- Realtime search
- Realtime FAQ
- Multimedia answers

- Customizable design
- Easy to learn
- 1000 inquiries

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About the Extension

OMQ Contact

With OMQ Contact you work more efficiently in and increase the satisfaction of your customers in the contact area of your website.

OMQ's Artificial Intelligence understands the intention of customer requests in the contact form and answers them automatically.

If a customer writes a message to support in the form, the right answer appears in real time next to the text field. This means that the customer does not send a request. Because of the AI technology your agent no longer has to answer the customer inquiry. OMQ Contact is an ideal addition to your FAQ or help page.

OMQ knowledge base

OMQ Contact gives you access to the OMQ knowledge base. Here you can manage the entire knowledge and content of your individual areas. You can simply create your information using the question-answer principle.

The knowledge base acts as a central interface to all your communication channels and learns comprehensively. Internally, you can also use the intelligent search. For example in the knowledge database to get to drafts of questions faster. You can find out more about the OMQ knowledge database here:

https://www.omq.ai/

All communication channels

OMQ Contact

OMQ Contact answers customer questions immediately on your contact page.

OMQ Help

OMQ Help assists your customer to find the right solution automatically on your help page

OMQ Assist

OMQ Assist helps your customer service agent by solving request in your ticket system.

OMQ Reply

OMQ Reply automatically solves customer requests in your inbox and send them out.

OMQ Chatbot

OMQ Chatbot replies automatically customers' inquiries via instant messaging

Contact us

If you have any questions please do not hesitate to contact us:

Email: support@omq.ai | Internet: https://www.omq.ai/company/contact/

Details

Available: English, German, Dutch, Italian, French, Armenian, Bulgarian, Czech, Finnish, Norwegian, Polish, Portuguese, Spanish, Swedish, Swiss German, Turkish
Latest update: 3 December 2024
Publication date: 22 May 2020
Version: 1.0.8
Category: Comments / Feedback

Resources

Reviews (2)

Average rating

3.5

Based on 2 reviews

3.5 Functionality

3.5 Usability

3.0 Documentation

3.5 Support

Write a review

If you downloaded this extension you can write a review in the Shopware Account.

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Ist in Ordnung

5.0

by Shopware Admin

2 November 2023 10:12

Auch wenn das Plugin nicht zu mir Passt, ist doch alles In Ordnung. Auch der telefonische Kontakt war super.

5.0 Functionality

5.0 Usability

4.0 Documentation

5.0 Support

contact

2.0

by David LIedmann

30 September 2023 05:18

2.0 Functionality

2.0 Usability

2.0 Documentation

2.0 Support

About the Extension Partner

OMQ

See all extensions

Partner Status

Shopware
Technology Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.4

Average rating of 4.4 out of 5 stars
Partner since: 2015
Extensions: 4

Support

Based in: Germany
Speaks: German, English
Response time: Quickly