Customer Service Center Pro | Tickets, Returns & FAQ

by FULLTime eCommerce

Offer excellent customer service! Our Service Center combines tickets, a returns portal, FAQ & live chat in one central hub. For maximum efficiency and happy customers.

Expected release: October 2025

Compatible with:

Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

The All-in-One Customer Service Portal
Professional Ticket System for all customer inquiries
Self-Service Returns Portal to automate your workflow
Knowledge Base & FAQ for instant customer self-service
Fully integrated into your Shopware Admin

Features

Central Ticket System for all inquiries
Ticket creation directly from the customer account
Self-Service Portal for returns and exchanges
Automated workflow for the entire returns process
Build a searchable Knowledge Base with articles

Live Chat integration for real-time communication
Smart integration of existing FAQ plugins
Automated email notifications on status changes
Detailed order tracking for customers
Analytics dashboard with comprehensive support statistics
Seamless integration into the Shopware Administration
Direct ticket management in the admin area
Modern and customizable storefront templates
Responsive design for optimal display on all devices
Event system for easy developer customizations

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About the Extension

The All-in-One Customer Service Center for Your Shopware 6 Store

Transform your customer service from a daily challenge into a decisive competitive advantage. The Customer Service Center is the professional, all-in-one solution that bundles every aspect of customer communication into a single platform, seamlessly integrated into Shopware. Save time, reduce costs, and sustainably increase your customer satisfaction.

Why a Central Service Platform?

Customer inquiries arrive through many channels: email, phone, contact forms. Without a central system, requests get lost, processing times are long, and customer satisfaction suffers. Our plugin solves this problem by consolidating all service-related processes in one place—directly in your Shopware administration.

Core Features at a Glance

Complete Ticket System

The heart of the plugin. Allow your customers to create service tickets directly from their account. Your team manages all inquiries centrally and efficiently in the admin area.

Customers can create tickets related to a specific order or as a general inquiry.
Clear dashboard for all open, pending, and closed tickets.
Automatic email notifications for every status change.

Self-Service Returns & Exchange Portal

Drastically reduce the manual effort for returns! Customers can independently request and manage returns and exchanges through an intuitive portal in their account.

The customer selects the products and the reason for the return.
Automated status updates keep the customer informed at all times.
Full integration into the Shopware administration for processing returns.

Central Knowledge Base

Empower your customers to find answers to common questions themselves, reducing the load on your support team. Easily create searchable articles, guides, and how-tos.

Categories to structure your content.
Powerful search for fast results.
Reduces recurring inquiries and promotes customer self-service.

Live Chat Integration

Offer real-time assistance directly in your shop to resolve questions immediately and increase conversion rates. Conversations are stored directly within the ticket system.

Smart FAQ Integration

The plugin automatically detects existing FAQ systems (e.g., FutiFaqManagerSW6) and seamlessly integrates them into the Service Center to avoid duplicate content.

Analytics & Statistics

Gain valuable insights into your support volume. Analyze the number of tickets, processing times, and most common inquiry topics to continuously improve your service.

Your Benefits at a Glance

Time Savings: Bundling of all inquiries and automation of standard processes like returns.
Professionalism: A unified and structured appearance towards your customers.
Customer Satisfaction: Fast, transparent communication and useful self-service options.
Seamless Integration: Everything directly in your familiar Shopware environment—no need to switch between different systems.
Modern Technology: Developed for Shopware 6.7+ with a clean and high-performance architecture.