Revocation Button – Online Withdrawal per EU Directive 2023/2673 (§356a)

by J&G Agency GmbH

Mandatory from June 2026: Legally compliant revocation button with two-step process, guest access without login, Flow Builder integration and captcha protection. EU Directive 2023/2673.

Expected release: March 2026

Compatible with:

Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Mandatory from June 19, 2026 – comply now with EU Directive 2023/2673 (§356a BGB)
Secure two-step withdrawal with preview and legally binding confirmation
Full guest access without login – no customer account required (legal requirement)
Captcha protection: Honeypot, image captcha, and Google reCAPTCHA v2/v3
Flow Builder integration with automatic confirmation and notification emails

Features

Configurable revocation period (default 14 days, from shipping or order date)
Custom “revoked” order state with full state machine integration
Automatic form prefill for logged-in customers with order selection
Captcha protection for guests: Honeypot, image captcha, Google reCAPTCHA v2 and v3
Optional revocation link in order confirmation emails

Internal email notification for new revocations
CMS block element for flexible page integration (Shopping Experiences)
Multiple button styles and custom CSS for individual styling
Revocation management directly on the admin order detail page
Bilingual (German & English) with complete email templates

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About the Extension

Mandatory from June 19, 2026: Your Shop Needs a Revocation Button

EU Directive 2023/2673 (implemented as §356a BGB) requires all online shops to provide customers with a simple, digital way to exercise their right of withdrawal. The revocation button must be as easy to find and recognize as the order button.

The Solution: Legally Compliant Withdrawal in a Few Clicks

The Revocation Button plugin adds a complete, legally compliant withdrawal process to your Shopware shop. Customers can submit their revocation online – whether logged in or as a guest without a customer account. Guest access is legally required and included by default.

Secure Two-Step Process

The plugin implements a secure two-step process:

Step 1 – Form: The customer enters their name, email, order number, and an optional comment. For logged-in customers, data is automatically prefilled and revocable orders are displayed.
Step 2 – Confirmation: All details are summarized. The customer must explicitly confirm their legally binding withdrawal declaration.

After confirmation, the order automatically transitions to the "revoked" state, the timestamp is documented, and a confirmation email is sent.

Captcha Protection Against Abuse

The form is protected for guest users by all Shopware captcha types:

Honeypot – Invisible spam protection without user interaction
Image captcha – Classic captcha with security code
Google reCAPTCHA v2 – "I'm not a robot" checkbox
Google reCAPTCHA v3 – Invisible score-based validation

The captchas activated in your shop are used automatically.

Flexible Placement

Place the revocation button exactly where your customers expect it:

Customer account menu – Link in the sidebar and header dropdown
Shop footer – Accessible for all visitors, including guests
Order list & order detail – Direct revocation button next to each eligible order
CMS element – Drag-and-drop block for your Shopping Experiences layouts

All placements automatically respect the configured revocation period and hide the button for expired or already revoked orders.

Flow Builder & Email Templates

The plugin registers a custom "Revocation submitted" event in the Flow Builder. During installation, the following are automatically created:

Customer confirmation email – Bilingual (DE/EN) with complete withdrawal declaration
Internal notification – Optional to a configurable email address
Revocation link in order confirmation – Optionally appended to every order confirmation email

All email templates are fully customizable.

Administration

View revocation details directly on the order detail page
Custom "revoked" order state with full state machine transitions
Configure revocation period, button placement, and styling per sales channel