FAQ Professional

by SYNERGY NETWORKS GmbH

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Data-driven FAQ management for Shopware 6: statistics dashboard, rating system, OpenSearch and AI-Ready Schema.org markup for Google, Perplexity & ChatGPT.

Annually €12.99* /month €179.88 * €155.88* /year 13.34% discount In comparison to the regular monthly price

Monthly €14.99* /month Cancelable monthly

Compatible with:

6.7.0.0 - 6.7.9.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Statistics Dashboard: KPIs, trend sparkline, top FAQs, rating analysis and clicks by language & domain
Rating System: end customers rate every answer in the storefront with Yes/No, stored persistently in the Shopware database
Fast Search: OpenSearch / Elasticsearch indexing for admin and storefront, with DAL fallback
Flexible assignment via tags: assign FAQ groups to products, categories, variants, landing pages or shipping methods
AI-Ready: validated Schema.org FAQPage markup for visibility in search engines, AI Overviews and AI-based answer services

Features

FAQ group management: create your own groups, assign questions and define their order via priority
Product detail page integration: display FAQs as a tab or alternatively as a CMS block in individual experience worlds
Variants and shipping methods support: assign FAQ groups specifically to product variants or shipping methods
Detailed configuration: choose the position of the FAQ tab freely or disable individual tabs to use CMS blocks instead
Content management in the admin: create questions and answers with formatted text, assign them to groups and manage centrally

Statistics Dashboard: analyse views, ratings, group comparison, unanswered FAQs and clicks by language & domain
Click tracking: every FAQ view is recorded, with configurable cooldown and deduplication via IP + user-agent hash
Rating system: "Was this answer helpful?" with live counter, stored persistently in the Shopware database
OpenSearch integration: fast FAQ search in the admin and storefront, automatic fallback to DAL search
Storefront search: display FAQ matches in the search dropdown above or below products
Highlighting: configure colour, duration and bold style when an FAQ is opened directly
Group headings: show or hide them in the storefront and render them in bold
Schema.org FAQPage: validated JSON-LD markup for Google, Perplexity, ChatGPT Search and other AI-based services
CSV export and import: export and re-import questions and groups for bulk maintenance
Filters in the admin: filter questions and groups by various criteria, with new columns for views and satisfaction

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About the Extension

FAQ Professional 2.0 turns your FAQs into a competitive advantage — for your customers as well as for search engines and AI services. Thanks to validated Schema.org FAQPage markup as JSON-LD, your question/answer pairs are machine-readable for Google, Perplexity, ChatGPT Search and other AI-based answer services — the technical foundation for your content to be correctly recognised in AI Overviews and answer engines.

Data-driven FAQ maintenance instead of gut feeling

The integrated Statistics Dashboard shows you which questions your customers actually open, how satisfied they are with the answers and which FAQs need revising. KPIs, trend sparkline, top FAQs, group comparison, unanswered FAQs and clicks by language and domain — all at a glance.

Direct feedback from the storefront

End customers rate each answer via "Was this answer helpful?" — Yes/No, with a live counter. Click tracking records every opened question, deduplicates via IP and user-agent hash and recognises returning views even across multiple domains. This way, multilingual multi-domain setups also deliver reliable data.

Fast search, flexibly assigned

The storefront and admin search runs via OpenSearch or Elasticsearch and stays fast even with large FAQ inventories. If you do not run OpenSearch, the DAL fallback keeps everything working. FAQ groups are assigned flexibly to products, categories, variants, landing pages or shipping methods via tags and are displayed as a tab on product pages or as a CMS block in experience worlds.

Customisable down to the detail

Highlighting with configurable colour, duration and bold style, group headings that can be shown or hidden, icon types, separator colours and much more. FAQs and groups can be exported and re-imported via CSV.

Requirements: Shopware 6.7.0 or higher; OpenSearch or Elasticsearch instance for full functionality (DAL fallback automatic).

Documentation:FAQ Professional

Details

Available: English, German
Latest update: 28 April 2026
Publication date: 13 November 2025
Version: 2.0.5
Category: Special features

Resources

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About the Extension Partner

SYNERGY NETWORKS GmbH

See all extensions

Partner Status

Shopware
Bronze Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.7

Average rating of 4.7 out of 5 stars
Partner since: 2014
Extensions: 19
Certifications: 16

Support

Based in: Germany
Speaks: German, English
Response time: Quickly

Shopware 6 certified

German

Frontend:: Go to demo

Admin:: Go to demo
Name:: faq
Password:: professional

How does the plugin make my FAQs AI-Ready?

FAQ Professional outputs every question and answer as validated Schema.org FAQPage markup in JSON-LD format — the standard that search engines and AI-based answer services understand. This fulfils the technical requirement for your content to be correctly recognised and processed by Google, Perplexity, ChatGPT Search and similar services. To put this in perspective: visibility in AI Overviews or LLM answers cannot be guaranteed — how individual providers weight structured data is not publicly documented and varies between them. The plugin creates the foundation; the result depends on the individual provider and the quality of your content.

What does the Statistics Dashboard give me?

The dashboard shows you which FAQs are actually being read, how satisfied your customers are with the answers and which questions should be revised. You see total views, views from the last 7 and 30 days, a satisfaction percentage, the most-read questions, a rating analysis, a group comparison, a list of unanswered FAQs and a breakdown of clicks by language and domain. Instead of maintaining your FAQs in the dark, you see in black and white where your FAQ strategy is working — and where it needs sharpening.

Which Shopware version do I need for FAQ Professional 2.0?

At least Shopware 6.7.0. For older versions the last v1.x release is available; however, it does not receive any further feature updates.

What should I keep in mind when updating from a 1.x version to 2.0?

After the update, you have to rebuild the OpenSearch indices once (bin/console es:admin:index and bin/console es:index). There are also two breaking changes: FAQ order is now managed via mapping.priority instead of order_number — if you have custom code that accesses order_number, it has to be adjusted. Voting data from v1.x cannot be migrated, because it was previously stored in the browser's localStorage. A complete step-by-step guide can be found in our documentation.

Do I have to use OpenSearch for the plugin?

No. If no OpenSearch or Elasticsearch instance is reachable, the plugin automatically falls back to the Shopware DAL search. The functionality remains fully intact — only the search performance with very large FAQ inventories is significantly better with OpenSearch. Recommendation: from around 200 FAQs upwards, OpenSearch is worth setting up.