Events & Tickets

Data Migration from the "Events und Tickets" plugin by netzperfekt

The plugin supports the migration of existing event categories, events, dates and attendees from the Shopware extension "Events und Tickets" by netzperfekt.

If the supported plugin is installed and existing data is detected, a migration dialog is automatically displayed after installing the ACRIS plugin. The dialog provides an overview of the detected records and previously migrated entries. The migration can be started directly. Records that have already been migrated are skipped during subsequent migrations. The data in the original plugin remains unchanged.

Note: To avoid conflicts, the previously used extension should be deactivated during migration. This option is enabled by default in the migration dialog. If the original plugin remains active, migrated events are initially created as inactive and must be activated manually afterwards.

Installation

• Open the Plugin Manager via Extensions > My Extensions
• Upload, install and activate the plugin

Plugin Configuration

Extensions > My Extensions > Events & Tickets > Configure

• Events & Tickets in the Storefront
  Enables or disables event content and bookings for the respective sales channel.
• Display Available Places
  Determines how available places are displayed for each event date: "No", "Approximate" or "Exact". When "Approximate" is selected, "Few places available" is displayed if ten or fewer places remain; otherwise, "Places available" is shown. "Exact" is selected by default.
• Request Attendee Names
  Enables the collection of attendee names during booking.
• Event Information on Documents
  Adds event and date information to ticket line items on invoices, cancellation invoices and delivery notes. Disabled by default.

Create an Event

Settings > Extensions > Events & Tickets > Events

• Internal Name
  Used to manage the event internally. If no display name is provided, the internal name is also used in the storefront.
• Active
  Activates the event for display.
• Event Type
  Select "Bookable" for events with ticket sales. "Information" displays the event without a booking link.
• Product
  Assign a product without variants to a bookable event. Each product can only be assigned to one bookable event.
• Archived
  Archived events are neither displayed nor bookable in the storefront. In the Administration, archived events remain accessible using the filter in the event overview.
• Time Zone
  Defines the time zone for event dates, booking deadlines, tickets and the check-in window.
• Bookable Until
  Defines the booking deadline: until the event starts, one to 30 days before the event starts, or until the event ends.
• Category and Tags
  Organize the event for Administration management and selection in Shopping Experiences.
• Rules
  The event is displayed and bookable if at least one assigned rule matches. If no rules are assigned, no additional restrictions apply.
• Priority
  Higher values are displayed first when sorting by priority.

• Display Name, Teaser and Description
  Define the content displayed in the storefront. Optional text fields that are left empty are not displayed.
• External Link
  Displayed as "More Information". If no link is provided, nothing is displayed.
• Image
  Assign an image to be displayed for the event.

• Generate PDF Tickets
  Enables PDF ticket generation. If disabled, attendees receive their ticket number in the ticket email.
• QR Code on Ticket
  Adds a QR code to the PDF ticket. Without a QR code, check-in can be performed using the ticket number.
• Check-In via Customer Accounts
  Select customer accounts that are authorized to check in tickets for this event under "Events" in their customer account. This permission applies regardless of who placed the ticket order.

Create Event Dates

Save the event first, then open the Dates tab.

• From and To
  Define the start and end of the event date. Values are entered in the Administration user's time zone; the event's time zone is also displayed.
• Number of Tickets
  Define the ticket capacity for each date. The value must be greater than zero and cannot be reduced below the number of already reserved places.
• Location and Address
  Enter the event location and address. If no location is provided, "Location to be announced" is displayed.
• Generate Recurring Dates
  Create multiple dates with daily, weekly or monthly recurrence. Define the date range and times, and select the weekdays for weekly recurrence. A preview is available before creating the dates.

Configure Attendee Fields

Open the Attendee Fields tab within the event.

• Label
  Defines the visible label of the field.
• Technical Key
  Enter a unique key consisting of lowercase letters, numbers and underscores, starting with a letter. The key cannot be changed after saving.
• Field Type
  Choose between Text, Number, Date and Yes/No.
• Required Field
  Enable this option if the information is required for each ticket. Entries are validated during booking in the shopping cart and checkout.

Integrate Events into Shopping Experiences

Add the Events & Tickets block from the ACRIS Additional Features category to a Shopping Experience.

• Display
  Choose between Cards, List, Compact List, Slider and Calendar.
• Number of Events and Sorting
  Define the number of displayed events and sort them by priority, next event date or name.
• Title Tag
  Select the HTML tag for the event title.
• Only Available Dates
  When enabled, only dates with available places and an active booking period are displayed.
• Event Category, Tags and Location
  Restrict the displayed events. If multiple tags are selected, matching any one of them is sufficient.
• Show Visitor Filters
  Optionally enable visitor filters for category, location or tags. These filters apply within the previously defined event selection.

Ticket Delivery and Cancellations

Review the included workflows in the Flow Builder and adjust them if necessary.

• ACRIS Order placed - create participants and tickets
  Creates attendees and tickets for the booked places after an order is placed.
• ACRIS trigger send ticket
  Sends ticket emails once the payment status changes to "Paid". The delivery time can be adjusted through the flow.
• ACRIS Order cancelled - cancel participants
  Cancels attendees when an order is cancelled and releases the reserved places.

Self-Check-In via Customer Account

Storefront > Customer Account > Events

• Log in with an authorized customer account
• Select the desired event and available date
• Use Start Scanner to scan the QR code on the ticket or enter the ticket number manually
• Complete the check-in and verify the attendee status

Note: Only event dates within the period from three days before the event starts to three days after it ends are available for self-check-in. An HTTPS connection is required to use the camera.

Check-in via Administration

1. Open the dashboard in the Shopware administration
2. Navigate to the event check-in section
3. Select the desired event and the corresponding event date
4. Scan the QR code on the ticket or enter the ticket number manually
5. Verify the ticket and check in the participant

Migrate Data from an Existing Events Plugin

If data from the "Events und Tickets" plugin by netzperfekt is detected, open the available migration option and review the identified records. The source plugin can be deactivated during migration. If it remains active, all migrated events are initially created as inactive.