FAQ Pro - FAQ dynamic product assignment + SEO optimized + shopping experiences

by ACRIS E-Commerce GmbH

Rating: 5.0

Downloads: 240

Create FAQs, group them and assign them to the desired products using dynamic product groups. In addition, FAQ pages can be created using shopping experience worlds. SEO optimized.

Annually €9.95* /month €199.00 * €119.40* /year after first year €199.00* /year Promotion valid until 31 December 2024 23:59 50.23% discount This is the combination of a 33.18% promotional discount and a 17.04% annual discount.

Monthly €19.99* /month Cancelable monthly

Compatible with:

6.4.0.0 - 6.6.9.0

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Assign FAQs to products with dynamic product groups
Integrate FAQs into experience worlds (FAQ groups or individual FAQs)
Answers as text, image and text, text and video, documents with text possible
SEO optimization (each FAQ with its own SEO URL, FAQ are recognized as Rich Snippet)
Visual adjustments (display position, colors, icons) easily possible

Features

Display FAQs using "dynamic product groups" on the product detail page (as TAB or below the DESCRIPTION).
Create FAQ groups and assign them to products using dynamic product groups (use prioritizations to define the order).
Create FAQs and assign them to FAQ groups. (set the order with prioritizations)
Create FAQs with questions and TEXT answers
Create FAQs with TEXT and IMAGE ( image size, image position, linking, link target, image selection possible)

FAQs with TEXT and VIDEOS (video position, video type (Youtube or other), video URL, extended privacy and control bar (only for Youtube))
FAQs with TEXT and DOCUMENTS (document title instead of document name possible + description)
SEO Optimization: SEO URL (so that a FAQ can be called directly)
SEO Optimization: Meta Title, Meta Description
SEO Optimization: Rich Snippet Integration (FAQs are recognized as Rich Snippet)
Display FAQs on experience worlds (whole groups or single FAQs can be displayed)
FAQ configuration: positioning of FAQ tab on product pages (before / after rating tab or below description)
FAQ configurations: Symol types (arrows up/down or plus), icon position.
FAQ configurations: Background colors (of questions and answers) adjustable
FAQ configurations: Text color adjustable

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About the Extension

Usage / Purpose of ACRIS FAQ Plugin:

Assignment of FAQs flexible with dynamic product groups

The main difference to all other FAQ plugins in the Shopware Store is the possibility to group FAQs into FAQ groups and display them directly with products as FAQ tab or in the description TAB using dynamic product groups. This allows for flexible assignment of FAQs (such as delivery notes for bulky items, assembly instructions for certain product groups or notes for entire categories).

FAQ with documents, videos and images

You can easily add not only HTML texts, but also documents, videos and images - the FAQs can be ranked by prioritization.

Extensive SEO optimization

The individual FAQs can be accessed with a direct link (this is created automatically, but can also be set flexibly)
The FAQ groups were integrated by means of Rich Snippets, so that the search engines can read this perfectly.
In addition, a meta title, meta description can be set.
The videos were also implemented search engine optimized (with Rich Snippet).

Integrate FAQs on experience worlds

A FAQ group block is included and additionally 2 FAQ elements are available for use.

1. preparation to use the FAQ groups for display on the product detail page (with dynamic product groups).

The individual FAQs can be grouped into FAQ groups.
These FAQ groups can then be assigned using the dynamic product groups.
Therefore, the first step is to create dynamic product groups (Shopware Standard Feature: Catalogs > Dynamic Product Groups).

2nd FAQ groups: Creation and assignment to products with Dynamic Product Groups.

Settings > Extensions > FAQ > FAQ Groups (Add or edit existing)

Settings

Display Name: This is only displayed in the Experience Worlds element, it is not used in the Product Details page.
Description: The description is intended for the overview in the admin area and is not used in the frontend.
Priority: The higher the number, the higher the priority. This is used for sorting when multiple FAQ groups are displayed at the same time.
Active: if active, the group will be displayed.

Product Assignment

Dynamic product groups: This is required for display at product detail page, if no product group is assigned then no display will be done at products however FAQ group can be used at experience pages.

3RD FAQ: Creation of questions and answers

Settings > Extensions > FAQ > FAQ (Add or edit existing)

Settings

Internal name: serves for the overview in the admin area
Question: Question, which will be answered in the next field.
Answer: Answer to the question - can contain HTML.
Priority for display: the higher the number, the higher the priority. Used to sort multiple questions within a FAQ group.
FAQ Groups: Assignment to one or more FAQ groups.

Image

Image position: if an image (further down) is assigned, the image will be displayed in the desired position in the "FAQ answer".
Image size: predefined image sizes (large, medium, small).
URL / Link (if image is clicked) : If a link is inserted (absolute link with https://www.xxx.xx), then the image will be linked.
URL / Open Link As: Selection whether the link should be opened in a new tab or in the same window.
Image selection: Image selection is done here - only one image can be added.

Video

Video position: If a video is assigned (below) then the position can be selected here. The size is predefined and it is expected that a text description is also added. (2 columns are provided)
Video type: Youtube or other video type. If special video player needs to be integrated, then please send us a support request.
Embed URL: Please insert only the video link.
Examples for Youtube you can use the normal watch link or the embed link or just the Youtube ID: "https://www.youtube.com/watch?v=DYDY4NW1L_TEST" or "https://www.youtube.com/embed/DYDY4NW1L_TEST" or the Youtube ID: "DYDY4NW1L_TEST".
For the other video types, please use the embed link (example: "https://player.myvideo.com/video/123456").
Extended privacy mode (embed videos without cookies) (appears only for Youtube video type) :
If you enable enhanced privacy, Youtube will not store any information about visitors to your website.
Show control bar (appears only for Youtube video type): Display the controls of the Youtube player in the video.

Documents

Upload document: Upload the desired documents using the media selector.
Since Shopware limits the file types when uploading, a free plugin to extend the file types can be requested from us via a support request.
Edit document: By clicking on a document, this can be edited:

       Title: If this is specified, then this name appears instead of the document filename in the frontend.
       Description: If this is specified, it will appear next to the name in the frontend.
       Position: the position is done by moving it in the admin area and cannot be changed here.
       Document available in the following languages: So that the documents can be displayed differently in different languages, an assignment is possible here.

SEO

SEO url: If a TEXT is entered here, then this question is callable in the frontend with it. (SEO URL generation provided).
For the SEO url you can only enter a string/word and you can use "/" in the url (not at the beginning of the url).
The entered SEO URL will be generated and used together with the Shopware path.
Example: "custom/faq". The SEO path template can be changed under Settings>Shop>SEO.
Meta Title: A Meta Title for the FAQ can be stored for the search engines.
Meta Description: A meta description for the FAQ can be stored for the search engines.

4. FAQ usage on worlds of experience

Content> Worlds of Experience> Create Layout

The ACRIS FAQ Plugin has added a new category ACRIS FAQ to the Worlds of Experience > BLOCKS > BLOCK CATEGORY.
There, a ready-made FAQ group block is immediately usable - with these, landing pages can be created and assigned to a category.
In addition, we have added 2 elements for free use:

FAQ Groups: This is used to time all FAQs in a FAQ group (you can also assign multiple FAQ groups).
Individual FAQ entries: This can be used to visit individual FAQs and place them on a landing page.

Configurations

Extensions > My extensions > ACRIS FAQ > Configuration

General

Positioning of FAQ tab on product pages - options: Before description tab | Between description tab and rating tab | After description tab | Under description tab

Formatting / Appearance

Icon type: FAQ question is displayed collapsed, to expand there are the following options: Arrow up and down | +

Icon position: FAQ question is displayed collapsed, to expand there are the following icon above and here the options: Left of text | Right of text

Default background color of question: Either select one of the defaults or select "custom" to activate next option

Custom background color of the question (please change above to "Custom" to make the setting take effect)

Custom text color of the question
Background color of the answer area

Usage / Purpose of ACRIS FAQ Plugin:

Assignment of FAQs flexible with dynamic product groups

FAQ with documents, videos and images

You can easily add not only HTML texts, but also documents, videos and images - the FAQs can be ranked by prioritization.

Extensive SEO optimization

The individual FAQs can be accessed with a direct link (this is created automatically, but can also be set flexibly)
The FAQ groups were integrated by means of Rich Snippets, so that the search engines can read this perfectly.
In addition, a meta title, meta description can be set.
The videos were also implemented search engine optimized (with Rich Snippet).

Integrate FAQs on experience worlds

A FAQ group block is included and additionally 2 FAQ elements are available for use.

1. preparation to use the FAQ groups for display on the product detail page (with dynamic product groups).

The individual FAQs can be grouped into FAQ groups.
These FAQ groups can then be assigned using the dynamic product groups.
Therefore, the first step is to create dynamic product groups (Shopware Standard Feature: Catalogs > Dynamic Product Groups).

2nd FAQ groups: Creation and assignment to products with Dynamic Product Groups.

Settings > Extensions > FAQ > FAQ Groups (Add or edit existing)

Settings

Display Name: This is only displayed in the Experience Worlds element, it is not used in the Product Details page.
Description: The description is intended for the overview in the admin area and is not used in the frontend.
Priority: The higher the number, the higher the priority. This is used for sorting when multiple FAQ groups are displayed at the same time.
Active: if active, the group will be displayed.

Product Assignment

Dynamic product groups: This is required for display at product detail page, if no product group is assigned then no display will be done at products however FAQ group can be used at experience pages.

3RD FAQ: Creation of questions and answers

Settings > Extensions > FAQ > FAQ (Add or edit existing)

Settings

Internal name: serves for the overview in the admin area
Question: Question, which will be answered in the next field.
Answer: Answer to the question - can contain HTML.
Priority for display: the higher the number, the higher the priority. Used to sort multiple questions within a FAQ group.
FAQ Groups: Assignment to one or more FAQ groups.

Image

Image position: if an image (further down) is assigned, the image will be displayed in the desired position in the "FAQ answer".
Image size: predefined image sizes (large, medium, small).
URL / Link (if image is clicked) : If a link is inserted (absolute link with https://www.xxx.xx), then the image will be linked.
URL / Open Link As: Selection whether the link should be opened in a new tab or in the same window.
Image selection: Image selection is done here - only one image can be added.

Video

Video position: If a video is assigned (below) then the position can be selected here. The size is predefined and it is expected that a text description is also added. (2 columns are provided)
Video type: Youtube or other video type. If special video player needs to be integrated, then please send us a support request.
Embed URL: Please insert only the video link.
Examples for Youtube you can use the normal watch link or the embed link or just the Youtube ID: "https://www.youtube.com/watch?v=DYDY4NW1L_TEST" or "https://www.youtube.com/embed/DYDY4NW1L_TEST" or the Youtube ID: "DYDY4NW1L_TEST".
For the other video types, please use the embed link (example: "https://player.myvideo.com/video/123456").
Extended privacy mode (embed videos without cookies) (appears only for Youtube video type) :
If you enable enhanced privacy, Youtube will not store any information about visitors to your website.
Show control bar (appears only for Youtube video type): Display the controls of the Youtube player in the video.

Documents

Upload document: Upload the desired documents using the media selector.
Since Shopware limits the file types when uploading, a free plugin to extend the file types can be requested from us via a support request.
Edit document: By clicking on a document, this can be edited:

SEO

SEO url: If a TEXT is entered here, then this question is callable in the frontend with it. (SEO URL generation provided).
For the SEO url you can only enter a string/word and you can use "/" in the url (not at the beginning of the url).
The entered SEO URL will be generated and used together with the Shopware path.
Example: "custom/faq". The SEO path template can be changed under Settings>Shop>SEO.
Meta Title: A Meta Title for the FAQ can be stored for the search engines.
Meta Description: A meta description for the FAQ can be stored for the search engines.

4. FAQ usage on worlds of experience

FAQ Groups: This is used to time all FAQs in a FAQ group (you can also assign multiple FAQ groups).
Individual FAQ entries: This can be used to visit individual FAQs and place them on a landing page.

Configurations

Extensions > My extensions > ACRIS FAQ > Configuration

General

Positioning of FAQ tab on product pages - options: Before description tab | Between description tab and rating tab | After description tab | Under description tab

Formatting / Appearance

Icon type: FAQ question is displayed collapsed, to expand there are the following options: Arrow up and down | +

Icon position: FAQ question is displayed collapsed, to expand there are the following icon above and here the options: Left of text | Right of text

Default background color of question: Either select one of the defaults or select "custom" to activate next option

Custom background color of the question (please change above to "Custom" to make the setting take effect)

Custom text color of the question
Background color of the answer area

Details

Available: English, German
Latest update: 18 December 2024
Publication date: 27 July 2022
Version: 5.7.1
Category: Special features

Resources

Reviews (3)

Average rating

5.0

Based on 3 reviews

5.0 Functionality

4.3 Usability

4.7 Documentation

5.0 Support

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Gutes Plugin

5.0

by Lemodo GmbH

30 January 2024 08:08

Sehr gut durchdacht, aber, Tooltips könnten etwas besser sein.

5.0 Functionality

4.0 Usability

5.0 Documentation

5.0 Support

Genau was wir brauchen

5.0

by Dani Rentsch

30 August 2023 12:27

Einfach, vertsändlich und effizient - kann dieses Plugin nur empfehlen.
Der Support antwortet prompt und kompetent,

5.0 Functionality

5.0 Usability

4.0 Documentation

5.0 Support

Hervorragendes FAQ Plugin mit sehr gutem Support

5.0

by Kai Schmidt - Chairgo

2 August 2023 14:49

Wir sind zwar gerade erst am Anfang mit dem FAQ Tool aber schon jetzt absolut begeistert. Obwohl die Möglichkeiten vielfältig sind, ist es einfach zu bedienen. Und dazu noch ein kompetenter und schneller Support. Absolut empfehlenswert wenn Ihr Mehrwert für Euren Shop schaffen wollt.

5.0 Functionality

4.0 Usability

5.0 Documentation

5.0 Support

About the Extension Partner

ACRIS E-Commerce GmbH

See all extensions

Partner Status

Shopware
Gold Partner
Shopware
Premium Extension Partner

Details

Ø-Rating: 4.9

Average rating of 4.9 out of 5 stars
Partner since: 2015
Extensions: 122

Support

Based in: Austria
Speaks: German, English
Response time: Very quickly

How can I automatically transfer the group name of the FAQ to the seo url?

The seo url template of the FAQs can be changed under "Settings > SEO". The following code can be inserted: "faq/{% if faq.groups and faq.groups|first %}{% set firstFaqGroup = faq.groups|first %}{% if firstFaqGroup.translated. name %}{{{ firstFaqGroup.translated.name }}/{% endif %}{% endif %}{% if faq.translated.seoUrl %}{{ faq.translated.seoUrl }}{% else %}{{ faq.translated.name }}{% endif %}"

Can the FAQ Pro plugin be used headless?

Yes, a route is stored in the FAQ plugin that can be queried with the Store API. * Route path: /store-api/faq-group * Route name: store-api.faq.group.load * Route class: custom/plugins/AcrisFaqCS/src/Custom/SalesChannel/FaqGroupRoute.php In the criteria, either the dynamic product groups to which the relevant products are assigned or the category ID must be specified. The IDs of the dynamic product groups can be read directly from the "streamIds" field for the product.