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Biloba IT

Reply-To Manager - Reply Address per Flow and Sales Channel

by Biloba IT
Premium Extension
Rating: no rating ( write a review )
Downloads: <10
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Real reply-to header for Shopware flow mails: set the reply address per flow and sales channel, with Twig variables like the customer email, presets and an optional sender override.
18.17% discount In comparison to the regular monthly price
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Compatible with:
6.7.0.0 - 6.7.14.0
Includes:
The subscription starts with a free trial month during which it can be canceled at any time.
During the subscription all released updates are included for free
In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

  • Real reply-to header instead of bending the sender: the core "Reply to" field only sets the sender address
  • Rules per flow and per sales channel, including a global fallback rule
  • Twig variables for the reply address and display names, e.g. the email from the contact form
  • Presets for contact form, order confirmation and shipping confirmation
  • Optional sender override (From) with a DKIM/SPF hint right in the administration

Features

  • Replies to shop mails automatically land in the right inbox
  • Managed via a dedicated settings module in the administration
  • Most specific rule wins: flow and sales channel before flow before sales channel before global
  • Only one rule per combination of flow and sales channel, duplicates are prevented
  • Documented Twig variables for contact form, order and customer data
  • Unresolvable variables are skipped and the mail is sent unchanged
  • The extension's rule takes precedence over the Flow Builder "Reply to" field
  • Kill switch and debug log in the extension configuration
  • Dedicated ACL privileges for rule management (viewer and editor)
  • No mail template changes required

About the Extension

Replies land where they belong

Replies to automated shop mails go to the shop sender address by default and therefore often end up in the wrong inbox. Reply-To Manager sets a real reply-to header for the mails from your flows, so customer replies reach the right recipient directly, for example the customer or a dedicated support inbox.

A real reply-to instead of bending the sender

The "Reply to" field in the Shopware Flow Builder actually only rewrites the sender address (From). That looks messy and can be rejected by receiving mail servers when SPF, DKIM and DMARC do not match. This extension takes the correct route: the shop sender stays unchanged and a real reply-to header is added on top. A click on "Reply" in the mail client then lands exactly where you want it.

Rules per flow and sales channel

You create rules per flow and per sales channel, including a global fallback rule. The most specific rule wins: flow and sales channel before flow before sales channel before global. This lets you handle the order confirmation differently from the contact form and individual sales channels differently from the rest.

Variables and presets

The reply address and display name are filled via Twig variables, such as the email from the contact form or the order customer address. Ready-made presets for contact form, order confirmation and shipping confirmation pre-fill flow and variables with one click. If a variable cannot be resolved in the given context, the rule is skipped and the mail is sent unchanged.

Optional sender override

If desired, you can also override the sender address and sender name. A note in the administration reminds you of the SPF/DKIM/DMARC responsibility for the sender domain you use.

Full control

A switch disables all rules at once without stopping mail delivery. An optional log shows which rule was applied. Dedicated privileges (viewer and editor) control who may see rules and who may edit them. No mail template changes are required.

Details

  • Available: English, German, Dutch, Italian, French, Armenian, Bosnian, Bulgarian, Czech, Danish, Finnish, Greek, Hindi, Indonesian, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Swiss German, Turkish, Vietnamese
  • Latest update: 9 September 2026
  • Publication date: 10 September 2026
  • Version: 1.0.0
  • Category: Administration

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About the Extension Partner

Biloba IT

Biloba IT

See all extensions

Partner Status

  • Shopware Premium Extension Partner Shopware
    Premium Extension Partner

Details

  • Ø-Rating: 5
  • Partner since: 2017
  • Extensions: 73

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Very quickly