WhatsApp Connect – Chat Widget with Team Mode & Auto Messages

by Gründerkind GmbH

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Integrate WhatsApp directly into your store – with 4 widget designs, team mode for up to 5 agents, auto messages, scheduling, and device-specific chat method settings.

Annually €5.00* /month €83.88 * €59.99* /year 28.48% discount In comparison to the regular monthly price

Monthly €6.99* /month Cancelable monthly

Compatible with:

6.5.0.0 - 6.7.15.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

4 Widget Designs: Floating Bubble, Side Tab, Banner Bar, Minimal Button
Team Mode with up to 5 agents and departments
Automatic welcome message with badge and sound
Global and individual schedules with offline logic
Chat method configurable per device

Features

Click-to-chat without API integration
4 unique widget designs
Team mode with agent selection
Individual working hours per agent
Vacation mode per agent

Automatic welcome message
Notification badge and sound
Global schedule as availability limit
Offline message and fallback number
Chat method per device (desktop/tablet/mobile)
Chat preview before WhatsApp launch
Google Tag Manager and GA4 tracking
Widget scaling per device
Debug mode for developers
Multilingual via sales channels

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About the Extension

WhatsApp Connect brings WhatsApp as a direct communication channel to your Shopware 6 store. Customers reach you with one click — no API integration, no external services required.

The plugin offers four unique widget designs: Floating Bubble, Side Tab, full-width Banner Bar, and a Minimal Button. Each design is fully customizable in color and works across desktop, tablet, and mobile.

In team mode, up to 5 agents can be configured with individual WhatsApp numbers, departments, profile images, and custom working hours. Customers select their contact person directly in the chat popup. When only one agent is available, a direct connection is established automatically.

The automatic welcome message appears after a configurable delay with a notification badge — subtle like on a smartphone. The message text, delay, and sound are fully customizable.

Global and individual schedules control availability. Outside business hours, customers can optionally leave a message or the widget is hidden completely. The timezone is fixed to Europe/Berlin.

The chat method can be set per device: desktop shows an input field, mobile opens WhatsApp directly. A chat preview is always displayed before starting, so the customer sees the shop's message first.

Additional features: Google Tag Manager and GA4 tracking, configurable debug mode, widget scaling per device, scroll behavior, custom CSS/JS fields, and full multilingual support via sales channels.

Details

Available: English, German
Latest update: 13 October 2026
Publication date: 16 October 2026
Version: 1.0.27
Category: Social Commerce

Resources

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About the Extension Partner

Gründerkind GmbH

See all extensions

Partner Status

Shopware
Extension Partner

Details

Partner since: 2014
Extensions: 5

Support

Based in: Germany
Speaks: German, English, Spanish, French, Italian
Response time: Very quickly

1. Install and Activate

After uploading the ZIP file, go to Extensions → My Extensions. Click Install and then Activate for WhatsApp Connect. Clear the cache under Settings → System → Caches & Indices.

2. Basic Settings

Open the plugin configuration at Extensions → My Extensions → WhatsApp Connect → Configuration.

Card: Basic Settings for WhatsApp Connect

Enter your WhatsApp number in international format, e.g. 4917612345678 (without +, spaces or dashes). Choose one of the 4 widget designs:

Floating Bubble — Round button, freely positionable
Side Tab — Vertical tab on the page edge
Banner Bar — Slim stripe across full width
Minimal Button — Just a small WhatsApp icon

Optional: Set a pre-filled message. The placeholder {page_url} is automatically replaced with the current page URL so you can see which page the customer is writing from.

3. Configure Chat Window (Single User or Company Profile)

Card: Chat Window for WhatsApp Connect (Single User or Company Profile)

Set the profile name and a short description (e.g. "Customer Service" or "Reply within 24h"). Optional: profile image as URL, welcome message and offline message.

The four placeholder texts automatically adapt to the status (online, select member, fallback, closed). These are translatable per sales channel.

4. Set Up Team Mode (optional)

Card: Team Mode for WhatsApp Connect

Enable team mode and choose the selection mode:

Customer Choice — The customer selects their contact from a list
Random — A random available agent is assigned

Set a fallback number for when no agent is available.

Cards: Team Member 1-5 for WhatsApp Connect

For each team member you can configure:

Name, WhatsApp number, department, caption
Profile image (as URL)
Individual working hours per weekday (format: 09:00-18:00)
Vacation mode with date range and absence message

Members who are on vacation or outside their working hours are automatically removed from the selection.

5. Schedules and Availability

Card: Online/Offline Schedule for WhatsApp Chat Messages

Enable the global schedule to set maximum availability. Enter times for each weekday in the format 09:00-18:00. Empty = not available on that day.

Important: Even if individual team members have longer working hours configured, they are only reachable within the global schedule. All times are based on the Europe/Berlin timezone.

Choose the offline status color (yellow = "will read later", red = "unavailable") and whether to hide the widget completely when offline.

6. Auto Message

Card: Auto Message for WhatsApp Connect

Enable the automatic welcome message. After the configured delay (3-120 seconds), a notification badge with "1" appears on the bubble, optionally with a notification sound. The message is shown once per browser session.

The auto message text is displayed in the chat popup as a shop owner message when the customer clicks the bubble.

7. Device-Specific Settings

Card: WhatsApp Connect Device Settings

Set on which devices the widget is visible and which chat method to use:

Start Chat — Opens WhatsApp directly (recommended for mobile)
Send Message — Shows an input field (recommended for desktop)

Both methods always show a chat preview first so the customer sees the shop's message.

8. Position and Layout

Card: Position & Layout for WhatsApp Connect Widget

Set alignment (left/right), vertical and horizontal offsets, corner radius and z-index. Widget size can be scaled per device in percent (50-150%).

9. Customize Colors

Card: Color Customization for WhatsApp Connect

Customize all colors to match your shop design: bubble background, icon color, chat header, message bubbles, send button and more.

10. Advanced Settings

Card: Advanced Settings for WhatsApp Connect

Scroll Behavior: Hide widget while scrolling
Google Tracking: Automatically send events to GTM/GA4
Debug Mode: Detailed information in browser console (developers only)
Custom CSS/JS: Custom adjustments without theme changes

Multilingual Support

All text fields (welcome message, offline message, button texts, placeholders etc.) can be configured differently per sales channel. Switch the sales channel at the top of the configuration page.

1.0.27 6.6.0.0 - 6.7.15.1 13 October 2026

- Store review implemented: no console output, no inline styles, no empty methods in the plugin class
- Styles are compiled into the theme — run "compile theme" after the update
- Removed: settings "Debug mode", "Custom CSS" and "Custom JavaScript"
- Improved accessibility, texts in German and English
- Fixes: widget position in the HTML, cookie banner detection, "Hide on CMS pages"
- Prepared for Shopware 6.8

1.0.26 6.6.0.0 - 6.7.13.0 23 August 2026

Prepared Shopware 6.8 compatibility, removed 6.5 support (minimum version 6.6), internal code and store optimizations

1.0.24 6.5.0.0 - 6.7.8.2 25 March 2026

1.0.24: Initial release version of the WhatsApp Widget plugin.