Customer Verification Documents

by Component K OÜ

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Requires document upload during customer registration with admin approval workflow before account activation. Supports multiple documents and flexible configuration via Flow Builder.

Annually €24.92* /month €358.80 * €299.00* /year 16.67% discount In comparison to the regular monthly price

Monthly €29.90* /month Cancelable monthly

Compatible with:

6.7.2.0 - 6.7.13.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Conditional Upload Fields via Rules
Admin Document Approval Workflow
Request re-upload with a click
Granular Admin Permissions
AI-assisted document review

Features

Configurable document upload fields
Define required vs. optional documents
Admin approval workflow with status management
Bulk application status management
6 pre-built Flow Builder templates

6 ready-to-use email templates
Custom Flow Builder events, actions & rules
Document upload during registration & checkout
Customer account document management page
Full Store API for headless frontends
Complete Admin API with permissions
Private file storage (not publicly accessible)
Automatic orphan file cleanup
Optional integration with external identity verification providers
AI-assisted review of open applications and status updates

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About the Extension

Keep customer verification under control with guided workflows, flexible document rules, and automated follow-up for your shop team and shoppers.

Key Features

Document Upload Configuration

- Configure 0–5 document upload fields per registration

- Define which documents are required vs. optional

- Set maximum file size limits (default: 2MB)

- Configure allowed file types (PDF, JPEG, PNG by default)

- Add translated labels and help text for each upload field using snippets

Admin Approval Workflow

Review, download, approve, or delete customer documents
Upload documents on behalf of customers
Change application status (requested, in review, approved, rejected)
Send personalized emails when status changes
View complete application history

Flow Builder Integration

6 pre-built flow templates for common scenarios
Custom events for all status transitions
Custom action to dynamically override upload field settings
Rule condition to check customer application status
Events for cart load and customer registration (with/without documents)

Email Templates Included

Customer: Application Approved
Customer: Application Rejected
Customer: Documents Requested
Customer: Registered without documents
Admin: Documents require review
Admin: Customer registered without documents

Storefront Experience

Document upload during standard account registration
Document upload during checkout registration
Document management in customer account area
File validation (size, type, security checks)
Automatic status progression when all required documents uploaded

API Support

Full Store API for headless frontends (eligibility + upload endpoints)
Complete Admin API for document and application management
AI-ready for automated document review workflows (Shopware 6.7.3+)
Rotating log files accessible via API (configurable log levels)

AI-Assisted Verification

Speed up customer verification with AI-assisted document review
AI can work through open applications, inspect uploaded files, and update statuses with clear notes for your team
Your team stays in control—automation follows the rules and policies you define
Optional connection to external ID verification providers when you already use a trusted service

Security & Privacy

Documents stored in private filesystem (not publicly accessible)
Automatic cleanup of orphaned files after configurable days
Granular admin permissions for view/edit/delete operations

Keep customer verification under control with guided workflows, flexible document rules, and automated follow-up for your shop team and shoppers.

Key Features

Document Upload Configuration

- Configure 0–5 document upload fields per registration

- Define which documents are required vs. optional

- Set maximum file size limits (default: 2MB)

- Configure allowed file types (PDF, JPEG, PNG by default)

- Add translated labels and help text for each upload field using snippets

Admin Approval Workflow

Review, download, approve, or delete customer documents
Upload documents on behalf of customers
Change application status (requested, in review, approved, rejected)
Send personalized emails when status changes
View complete application history

Flow Builder Integration

6 pre-built flow templates for common scenarios
Custom events for all status transitions
Custom action to dynamically override upload field settings
Rule condition to check customer application status
Events for cart load and customer registration (with/without documents)

Email Templates Included

Customer: Application Approved
Customer: Application Rejected
Customer: Documents Requested
Customer: Registered without documents
Admin: Documents require review
Admin: Customer registered without documents

Storefront Experience

Document upload during standard account registration
Document upload during checkout registration
Document management in customer account area
File validation (size, type, security checks)
Automatic status progression when all required documents uploaded

API Support

Full Store API for headless frontends (eligibility + upload endpoints)
Complete Admin API for document and application management
AI-ready for automated document review workflows (Shopware 6.7.3+)
Rotating log files accessible via API (configurable log levels)

AI-Assisted Verification

Speed up customer verification with AI-assisted document review
AI can work through open applications, inspect uploaded files, and update statuses with clear notes for your team
Your team stays in control—automation follows the rules and policies you define
Optional connection to external ID verification providers when you already use a trusted service

Security & Privacy

Documents stored in private filesystem (not publicly accessible)
Automatic cleanup of orphaned files after configurable days
Granular admin permissions for view/edit/delete operations

Details

Available: English, German, Dutch, Italian, French, Polish, Russian, Spanish
Latest update: 2 September 2026
Publication date: 7 July 2026
Version: 1.4.0
Category: Customer account

Resources

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About the Extension Partner

Component K OÜ

See all extensions

Partner Status

Shopware
Extension Partner

Details

Partner since: 2025
Extensions: 1

Support

Based in: Estonia
Speaks: English
Response time: Very quickly

Configuration Manual

Step 1: Basic Configuration

Navigate to: My Extensions → CKOUVerificationDocuments → Configuration

Configure the core upload settings:

Number of documents: Select how many upload fields to display (0–5)
Required documents: Multi-select which fields are mandatory for registration
Maximum file size: Set the limit in MB (default: 2MB)
Accepted file types: Comma-separated list (default: pdf,jpg,jpeg,png)

Step 2: Customize Labels & Messages

Navigate to: Settings → Snippets

Create translated labels for each upload field:

The plugin pre-creates CKOUVerificationDocuments.global.document1.label and .help as examples
For additional fields, create:
- CKOUVerificationDocuments.global.document2.label
- CKOUVerificationDocuments.global.document2.help
- (repeat for document3, document4, document5)
Customize any warning, error, or success messages in the same snippet namespace

Step 3: Configure Email Templates

Navigate to: Settings → Email Templates

Locate the templates prefixed with "CKOU | "
Duplicate each template you intend to use (recommended practice)
Customize the duplicated templates with your branding and messaging
Assign the duplicated templates to your flows

Important: The plugin removes its default templates on uninstall. Duplicating ensures your customizations are preserved.

Step 4: Set Up Automated Flows

Navigate to: Flow Builder → Templates

Install the pre-built flow templates and customize them:

Admin | Documents require review – notify admin when status becomes "Processing"
Customer | Application Approved – email customer on approval
Customer | Documents Requested – email customer when more documents needed
Customer | Application Rejected – email customer on rejection

Application Status Reference

Processing – Admin needs to make a decision
Requested – Customer needs to upload documents
Approved – Verification complete
Rejected – Application denied

Step 5: Adjust Default Registration Flow (Optional)

Navigate to: Flow Builder → Flows

If you want the plugin's events to control all registration emails:

Find and deactivate the default "Customer account registered" flow
This prevents duplicate emails and lets your custom flows handle all communication

Step 6: Configure Admin Permissions (Optional)

Navigate to: Settings → Users & Permissions → Roles

Create granular access for different staff members:

View only – Staff can see documents but not modify them
No delete – Prevent accidental or unauthorized document removal
Full access – Managers who can download, upload, and delete documents

Security tip: For safety reasons, consider allowing view-only access and disabling delete/override capabilities.

Step 7: Configure Conditional Upload Fields via Flow Builder (Advanced)

Navigate to: Flow Builder → Create New Flow

Override the global configuration on specific pages:

Trigger events available:

Account Registration Page
Checkout Registration Page
Checkout Confirm Page

Use rules to conditionally display fields:

Example: Show a required upload field on checkout if:

Products in cart are age-restricted (18+)
AND customer verification status is NOT "approved"

Configure per-field settings:

Label/help text (via snippet keys)
Required/optional
Allowed file types and size limits

This allows different verification requirements for different customer segments or product types without changing global settings.

Step 8: Connect an AI Agent for Automated Review (Optional)

Automate document review with your own AI system or identity verification service.

Admin API (Shopware 6.7.3+)

Create a dedicated integration or API user with verification document permissions (read applications/documents, create history entries, read media).
Authenticate via OAuth or integration credentials.
Workflow: search applications with status Processing → list customer documents → download file → validate with AI or external ID service → set status to Approved, Requested (re-upload), or Rejected with an audit comment.
Use sendMail: false during automated runs unless you want customers notified immediately.

Native Shopware MCP (Shopware 6.7.11+)

Set MCP_SERVER=1 in your .env file.
Create an admin integration: bin/console integration:create "VDocs AI Agent" --admin
Enable plugin MCP tools in the integration allowlist: ckou-vdocs-list-applications, ckou-vdocs-list-documents, ckou-vdocs-download-document, ckou-vdocs-set-status.
Connect your MCP client (Cursor, Claude Desktop, etc.) to /api/_mcp using integration headers.

Tip: See the plugin documentation AI Agent Integration guide for request examples, ACL details, and status mapping.

Quick Reference Card

Set number of upload fields – My Extensions → Config
Customize field labels – Settings → Snippets
Edit email content – Settings → Email Templates
Automate notifications – Flow Builder → Templates
Restrict staff access – Settings → Roles
Add conditional upload fields – Flow Builder → New Flow
Connect AI agent for automated review – Admin API (6.7.3+) or Shopware MCP (6.7.11+)

1.4.0 6.7.3.0 - 6.7.13.1 2 September 2026

Added external verification provider hook for third-party ID verification services
Added German language terms for AI agent application status commands
Added MCP document lifecycle tools: upload, per-file approve, delete (with confirm), labeled slots, Admin Documents URL
Changed AI agent integration error handling for safer automated review workflows

1.3.0 6.7.3.0 - 6.7.13.0 8 August 2026

Added AI agent integration for automated document review via Admin API (6.7.3+) and optional Shopware MCP tools (
6.7.11+)
Added ComponentK mark on CKOU rule and flow action group headers in admin selects
Added merchant documentation for AI agent workflows
Added OpenAPI schema fragments for custom verification document Admin API routes
Changed CustomerApplicationStatusRule to avoid deprecated RuleComparison helpers
Changed EntitySearchResult usage to getEntities() for Shopware 6.8 ClassHierarchyChange compatibility

1.2.2 6.7.3.0 - 6.7.12.1 8 July 2026

Added support for Shopware 6.7.12.0+

1.2.1 6.7.3.0 - 6.7.11.1 24 June 2026

- Changed ACL "Document Viewer" to be able to see verification document list on Customer Detail page, but not view or

download files

- Changed ACL "Document Viewer" to be able to see verification document list on Customer Detail page, but not view or download files

- Changed minimum version to 6.7.3.0 due to language file name changes (used fallback en.json instead of en-US.json)

- Changed admin tooltips to show the exact ACL permission that is lacking from user to perform the desired action

- Fixed approval switch not being saved after application status change

1.2.0 6.7.3.0 - 6.7.10.0 7 May 2026

- Added translations to admin failed upload attempts

- Added configuration to allow registrations via API without required documents

- Added ability for 3rd party apps to bypass document requirements for their customer registrations (headless)

- Changed admin UI to respect Edit/Save button (removed async file upload)

- Changed our ACL entries to require customer editor permissions

1.1.0 6.7.2.0 - 6.7.5.1 23 December 2025

# 1.1.0

- Added "add document" button for admin

- Added customer list status column sort A-Z and Z-A

- Added customer list filter for application status

- Added customer list bulk edit for application status change (status, comment, sendEmail)

- Added support for 8 languages (English, German, Spanish, French, Italian, Dutch, Polish, and Russian)

- Added detailed error messages for admin document uploads

- Changed statuses names to be more intuitive

- Changed status selection element to allow re-selecting the same status

- Removed config for "approved" document removal

- Removed Flow Action -> Cart Message

# 1.0.0

- Added Documents link to guest Storefront menu

- Added event `registration` on page load to Flow Builder

- Added event `checkout registration` on page load to Flow Builder

- Added event `checkout confirm` on page load to Flow Builder

- Added action `upload field` to Flow Builders' page events

- Changed Storefront & `store-api` calls to allow guest

# 0.1.0

- Added document upload system supporting PDF, JPG, JPEG, and PNG files during customer registration

- Added configuration options to enable or disable guest checkout, define required document counts, and mark specific

uploads as mandatory or optional

- Added configuration controls for maximum file size, per-field translated labels and descriptions, logging severity

levels, and automated cleanup for outdated or orphaned files

- Added seven pre-configured flow templates, a rule to evaluate customer application status, a cart message action with

optional checkout blocking, and events for cart load, registration, and every application status transition

- Added six email templates covering customer approved, rejected, requested files, registrations with and without

documents, and admin notifications for new applications and document submissions

- Added administration interface to review, download, approve, upload, delete documents, adjust application status with

optional emails, and enforce granular permissions for document handling and status management

- Added customer-facing uploads during registration, checkout registration, and account portal with optional document

requirements and security validation on size, type, and other constraints

- Added Store API eligibility and upload endpoints that provide translated upload metadata and automatically move

applications into processing when requirements are met

- Added Admin API coverage for CRUD operations, document download and upload, status changes with email option, log

listing and viewing, and granular permissions for each endpoint

- Added filesystem-based rotating logging accessible through API endpoints and configurable via plugin settings

- Added storefront API endpoints to power composable storefront integrations and admin API endpoints for application and

document orchestration

- Added secure private storage handling for all uploaded files to maintain compliance and safety

- Added example flows demonstrating automated document requests, admin alerts, customer disabling on rejection, checkout

blocking for sensitive carts, and warning-only messaging scenarios