EU Right of Withdrawal Button & Cancellation Form, Partial WD (Pro) | Codixio

by Codixio

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Meet the EU withdrawal button duty from 19 June 2026 (EU 2023/2673): button, form & email confirmation. Plus partial withdrawal, account integration and 25 languages, guest-ready.

Monthly €6.90* /month Cancelable monthly

This extension contains in-app purchases, which may incur additional costs.

Compatible with:

Cloud 6.7.0.0 - 6.7.11.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

In-App Purchases

Subscriptions

Plans Pro

€4.00 * /month

Professional upgrade (4€/month plus app rental): partial withdrawal of individual line items documented in both emails, per-item link and confirmation dialog, audit trail, Flow Builder trigger for your own automations, removable branding. Includes all Standard features.

Plans Enterprise

€8.00 * /month

Early-bird plan (8€/month total plus app rental): today all Pro features plus priority support. Additional Enterprise features are in development (Q3 2026), including withdrawal reporting with audit export, automated follow-up and an ERP webhook. You keep your booking price permanently while the feature set grows.

Description

Highlights

Meet the EU withdrawal button duty from 19 June 2026 (Directive 2023/2673) in minutes
Legally compliant withdrawal form (Annex I Part B) incl. email confirmations
Partial withdrawal: customers withdraw individual items instead of the whole order (Pro)
Withdraw straight from the customer account with a prefilled form, guests need no login
Emails in 25 languages, GDPR-compliant, cloud-ready and update-safe

Features

Withdrawal button in header and footer, permanently visible with legally compliant labelling
Electronic withdrawal form based on Annex I Part B of Directive 2011/83/EU
Automatic confirmation email to the customer, notification to the merchant
Deadline hint in the merchant notification
Anti-fraud matching of order number and email address

Abuse protection via anti-enumeration and rate limiting
Full support for guest orders without a customer account
Emails automatically in the order language, 25 languages included
Withdrawal directly from the order overview in the customer account, prefilled (Standard+)
Withdrawal button as a freely placeable CMS block (Standard+)
Automatically hide the button on older orders, configurable period (Standard+)
Partial withdrawal of individual line items, documented in both emails (Pro)
Confirmation dialog and per-item withdrawal link in the customer account (Pro)
Audit trail and Flow Builder trigger for your own automations (Pro)
Removable branding (Pro), Enterprise with priority support and a growing feature set

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About the Extension

EU withdrawal button duty from 19 June 2026: solved in minutes

From 19 June 2026, EU Directive 2023/2673 (in Germany: §356a BGB) requires B2C online shops to offer consumers an electronic way to withdraw from a contract directly in the shop. This app delivers the complete package: a withdrawal button with legally compliant labelling in header and footer, the electronic withdrawal form based on Annex I Part B of Directive 2011/83/EU, and automatic email confirmations to customer and merchant. Install, activate, done.

Beyond compliance: convenience that cuts support effort

Withdrawals work for guests and account customers alike, no login required. Customers with an account can withdraw straight from their order overview with a prefilled form. And with partial withdrawal, customers select individual items instead of cancelling the whole order, reducing full returns and support tickets.

Legally sound foundation (every plan)

Withdrawal button in header and footer, legally compliant labelling, permanently visible
Electronic withdrawal form based on Annex I Part B (Directive 2011/83/EU)
Automatic confirmation email to the customer, notification to the merchant, incl. deadline hint
Anti-fraud matching: a withdrawal is only processed when order number and email match
Abuse protection: anti-enumeration and rate limiting on the form
Full guest order support, no customer account needed
Emails in 25 languages, automatically in the language of the order

Standard: account convenience

Withdrawal directly from the order overview in the customer account, form prefilled
Withdrawal button available as a CMS block for shopping experience pages
Automatically hide the button on older orders (configurable period)

Pro: partial withdrawal and automation

Partial withdrawal: customers withdraw individual line items, documented in both emails
"Withdraw this item" link on every order position in the customer account
Confirmation dialog to prevent accidental withdrawals
Audit trail and Flow Builder trigger: attach your own automations (status, tags, emails) to every incoming withdrawal
Codixio branding in the form can be removed

Enterprise: secure your head start

All Pro features plus priority support. Additional Enterprise features are in development (Q3 2026), including withdrawal reporting with audit export, automated withdrawal follow-up and an ERP webhook. Early-bird advantage: book now and keep your price permanently while the feature set grows.

Privacy and technology

GDPR-compliant: Art. 13 privacy notice in the form, complete data deletion on uninstall
Modern Shopware app: cloud-compatible, no core modifications, update-safe
Compatible with Shopware 6.7

Ready in 3 steps

Install and activate the app
Optional: adjust recipient address and display options in the app configuration
Done: button, form and email confirmations are live

Meet the withdrawal button duty before the deadline and turn a legal obligation into a service your customers appreciate.

EU withdrawal button duty from 19 June 2026: solved in minutes

Beyond compliance: convenience that cuts support effort

Legally sound foundation (every plan)

Withdrawal button in header and footer, legally compliant labelling, permanently visible
Electronic withdrawal form based on Annex I Part B (Directive 2011/83/EU)
Automatic confirmation email to the customer, notification to the merchant, incl. deadline hint
Anti-fraud matching: a withdrawal is only processed when order number and email match
Abuse protection: anti-enumeration and rate limiting on the form
Full guest order support, no customer account needed
Emails in 25 languages, automatically in the language of the order

Standard: account convenience

Withdrawal directly from the order overview in the customer account, form prefilled
Withdrawal button available as a CMS block for shopping experience pages
Automatically hide the button on older orders (configurable period)

Pro: partial withdrawal and automation

Partial withdrawal: customers withdraw individual line items, documented in both emails
"Withdraw this item" link on every order position in the customer account
Confirmation dialog to prevent accidental withdrawals
Audit trail and Flow Builder trigger: attach your own automations (status, tags, emails) to every incoming withdrawal
Codixio branding in the form can be removed

Enterprise: secure your head start

Privacy and technology

GDPR-compliant: Art. 13 privacy notice in the form, complete data deletion on uninstall
Modern Shopware app: cloud-compatible, no core modifications, update-safe
Compatible with Shopware 6.7

Ready in 3 steps

Install and activate the app
Optional: adjust recipient address and display options in the app configuration
Done: button, form and email confirmations are live

Meet the withdrawal button duty before the deadline and turn a legal obligation into a service your customers appreciate.

Details

Available: English, German, Dutch, Italian, French, Bulgarian, Czech, Danish, Finnish, Greek, Latvian, Polish, Portuguese, Spanish, Swedish
Latest update: 23 June 2026
Publication date: 3 July 2026
Version: 1.5.0
Category: Legal security

Resources

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About the Extension Partner

Codixio

See all extensions

Partner Status

Shopware
Extension Partner

Details

Ø-Rating: 2

Average rating of 2 out of 5 stars
Partner since: 2023
Extensions: 9

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

1.5.0 18 June 2026

## [1.5.0] - 2026-06-18 - Store approval remediation

### Changed

- The withdrawal form in the storefront no longer shows the Codixio

brand line or the link to the Codixio page in the Shopware Store.

This also removes the former admin toggle "Hide Codixio branding": it previously only took effect in the Pro plan and becomes obsolete once the brand line is removed. The legal notice below the form remains visible unchanged.

- The withdrawal form can now be used multiple times per page. If a

merchant embeds the form CMS block on a page where the global modal trigger is also visible, both forms validate independently of each other, without inputs or error messages affecting one another. Note for merchants who have previously styled individual fields in their own theme via `#codixioWiderrufName` / `#codixioWiderrufEmail` / `#codixioWiderrufOrderNumber`: please use the new selectors `[data-codixio-field="customerName"]`,

`[data-codixio-field="customerEmail"]` and

`[data-codixio-field="orderNumber"]` instead. The internal element IDs are now generated differently per form instance and are

therefore no longer a reliable theme selector.

- For a partial withdrawal, the storefront now only sends the order

line item IDs to the backend. The label and quantity of the

selected line items are resolved server-side from the associated

order and written to the merchant email and the audit entry from

this reliable source.

- The permissions in `manifest.xml` have been reduced to the actual

scope of functionality. Removed were `order_transaction`,

`order_delivery`,

`ce_codixio_widerruf_audit` and

`customer`. Added was

`ce_codixio_widerruf_audit`, which the app needs for the GDPR-compliant cleanup of expired audit entries.

- Internal development and specification references have been removed from the shipped templates and the compiled storefront bundle. The `manifest.xml` file likewise now contains only comments that are relevant to maintainers and reviewers.

- `manifest.xml`: `1.4.0` → `1.5.0`.

1.4.0 11 June 2026

Initial release: withdrawal button and statutory withdrawal form (§356a BGB), email confirmation to customer and merchant, customer account integration (Standard), partial withdrawal and Flow Builder trigger (Pro).