Retino
Description
Highlights
About the Extension
Retino unifies post-purchase care in one place and offers two main services. Retino Tracking provides e-shops with a complete overview of shipments on the route E-shop – Customer across carriers, helping to identify problematic shipments early, before the customer notices them. It automates communication and reduces the number of customer support inquiries, saving up to 75 % of time.
The second service is automated management of returns and claims from A to Z. Retino enables complete process management – from self-service submission by customers without paperwork, through managed return shipping, including international, to refunds with one click. The system helps maintain order in status records, deadline monitoring, and provides accurate date on carrier performance, return rates of goods, and other key metrics. With Retino, e-shops can reduce the number of uncollected packages, ensure faster problem resolution, and significantly increase customer satisfaction, which increases the likelihood of repeat purchases.
Is it for you?
The plugin is ideal for any e-shop that wants to improve post-purchase care and thereby increase customer retention. It is suitable for e-shops that want to have control over all sent shipments and make their logistics more efficient. Retino is suitable for any e-shop that deals with a large number of returns and complaints. As a rule, these are stores with fashion or sporting goods, but you can use the accessory regardless of the type of goods. If the number of cases you have to deal with during the month is increasing, it is hight time to set up processes. Thanks to the combination of both services, you get a comprehensive tool for professional post-purchase customer care.
Details
- Available: English, German, Czech, Polish
- Latest update: 8 April 2025
- Publication date: 1 August 2023
- Version: 1.0.1
- Category: Shipping provider
Resources
Reviews (0)
About the Extension Partner
Retino.cz s.r.o.
Partner Status
-
Shopware
Technology Partner Silver -
Shopware
Extension Partner
Details
- Partner since: 2023
- Extensions: 2
Support
- Based in: The Czech Republic
- Speaks: German, English
- Response time: Very quickly