Current version:
Cloud / Self-hosted
This extension/theme cannot be used in a Shopware Cloud shop. Cloud Self-hosted
This plugin is available for Shopware 5
Support
- Support by: digitvision
- Support languages:
Plugin details
- Order number: dvsn392787929131
- Manufacturer: digitvision
- Version: 1.0.9
- Last update: 10 Jan 2021
- Language support:
- Self-hosted compatibility: 6.2.0 – 6.2.36.3.0.0 – 6.3.0.26.3.1.0 – 6.3.1.16.3.2.0 – 6.3.2.16.3.3.0 – 6.3.3.16.3.4.16.3.4.06.3.5.0 – 6.3.5.1
Product information
Create returns / complaints / returns in customer account
Offer your customers the possibility to create returns directly from their customer account. Customers can enter the number of items, a reason and optional comments. The reasons (FAG, article defective etc) can be adjusted in the plugin configuration. You can also exclude returns in general for certain customer groups and Limit the creation of returns in terms of time (e.g. 30 days after dispatch).
The customer is guided step-by-step through the process of a return shipment. For this purpose he can also request a return document as PDF and attach it to the package. As shop operator you will receive on request an email as soon as a return has been created.
Your customers also have the option of creating and printing a DHL Returns label directly.
DHL return label
You can offer your customers that they can directly use a DHL Returns Label for their order and print them out.
You can enable / disable the creation of labels and you can view all logs logged. In most cases, a glance at the logs is sufficient to detect possible errors. The logs are located in the standard directory for logs within Shopware. Starting from the root directory this would be "/var/log".
Please make sure to maintain the weights of the articles in the backend correctly. The weight on the label is calculated automatically according to the selected articles.
DHL return label via DHL Business Customer Portal
You can use the interface to the DHL business customer portal to create a Have the returns label generated. The label automatically contains you as the recipient and the customer as sender.
To generate DHL labels, you need access to the DHL business customer portal. You must also be authorized to process shipments via the Business Customer Portal. Please contact your DHL customer advisor for activation.
DHL return label via DHL Business Customer Portal - live settings
Customer/EKP number:
Your 10-digit DHL customer number.
Participation number:
A 2-digit number for the breakdown of accounts by location, seasonal business or different conditions. The participation numbers of the different DHL products correspond to the last two digits of the corresponding settlement numbers.
Return recipient:
In the DHL Business Customer Portal in the "Returns" menu in the "Settings" submenu, all return recipient names (=ReceiverIds) are listed. Please enter the desired "Receiver Id" on.
DHL Business Customer Portal user:
The user from the DHL business customer portal. The user must be authorized for returns! Ideally, you should create an additional user for creating labels.
DHL Business Customer Portal password:
The password of the above mentioned user. The password validity of a "user" is 90 days. The password validity of a "system user" is 365 days. With a "system user" a Registration on the DHL business customer portal not possible.
DHL return label via DHL Business Customer Portal - sandbox settings
Developer ID and developer portal password:
The developer ID can be found in the DHL developer portal under "My account" (simply enter your name in the top right-hand corner click). For the password, use the password you used to log in to the developer portal.
Instructions
- install the plugin
- configure the plugin according to your wishes
- define your desired reasons for returns
- define valid order status or customer groups
- link on any place of your shop (e.g. category, shop page etc) to the form for creating a return (e.g. for guests)
- the form can be found at https://www.domain.de/dvsn/return-shipment
- registered customers can also always create returns directly from their customer account
- for the creation of a DHL Returns Label you need the corresponding access data. Please note the plugin description
General information
- Open source
The plugin is open source and can be used without the ionCube Loader and the License Manager - PHP 7 compatible
The plugin is fully compatible with PHP 7.x - Snippets
The plugin uses snippets so that all texts and labels can be translated into other languages in the backend - Subshop-able
Relevant configuration options can be individually adapted for each subshop - Compatibility
The plugin is always compatible with the latest Shopware version and the Shopware standard responsive theme - Incompatibility
If you are using a custom theme and/or third-party plugins, you should test the plugin thoroughly before buying. A compatibility can not be guaranteed - Responsive
Whether desktop PC or mobile phone - the plugin is fully responsive - Test version
The plugin can be tested free of charge and without obligation for 30 days - Individual change requests
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Please contact me without obligation to adapt my plugins according to your requirements in order to integrate them perfectly into your in-house processes - Liability disclaimer
The plugin manufacturer is not liable for damages, in particular not for direct or indirect consequential damages, data loss, lost profits, system or production failures that result from the use of the plugin - except for intent or gross negligence
About me
- 15+ years of experience
For over 15 years in e-commerce and for over 5 years exclusively with shopware. Your specialist with extensive industry and technical knowledge. - Reliable
Shopware is my passion and my hobby. I take care of your project in a reliable and committed way as if it were my own. - Quality
High service quality is the focus. I use state-of-the-art design patterns, current technologies and innovative tools.
Contact
- Address
Trienendorfer Straße 142
58300 Wetter (Ruhr) - Phone
+49 (0) 2335 8490522 - Internet
info@digitvision.de
https://www.digitvision.de
Your competent partner
For more than 15 years I have been working as a passionate web developer in e-commerce. In this time I have already advised and supported many companies in interesting projects. Thereby I stand for uncomplicated communication, future-proof solutions, modern technologies and a high level of commitment.
Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Get in contact with me without obligation, to get my plugins according to your requirements in order to integrate them perfectly into your in-house processes. I would be happy to provide you with offers for adaptations or, if necessary, individually programmed plugins according to your wishes.
Customer reviews
As the owner of this extension you can rate it in the Shopware account
Rate now in your accountAverage customer rating from 2 reviews:
Alles super!
Macht genau das, was es verspricht! Klare Empfehlung von uns!
Hallo,
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke
Starkes Plugin
vom Kunden einfach zu bedienen, einfache & logische Umsetzung, toller Support. Ich hoffe auf weitere Feature-Erweiterungen. ;-)
Hallo Olivier
vielen Dank für Ihre Bewertung!
Für Rückfragen oder bei Problemen stehe ich Ihnen gerne jederzeit zur Verfügung.
Viele Grüße
Eike Brandt-Warneke
Installation manual
Instructions
- install the plugin
- configure the plugin according to your wishes
- define your desired reasons for returns
- define valid order status or customer groups
- link on any place of your shop (e.g. category, shop page etc) to the form for creating a return (e.g. for guests)
- the form can be found at https://www.domain.de/dvsn/return-shipment
- registered customers can also always create returns directly from their customer account
- for the creation of a DHL Returns Label you need the corresponding access data. Please note the plugin description
Changelog
Version 1.0.9
- added compatibility to "Article configurator for selectable sets and bundles" pluginVersion 1.0.8
- removed custom meta.html.twigVersion 1.0.7
- fixed pdf generation for renamed documentsVersion 1.0.6
- added link to the number within the administration return listVersion 1.0.5
- fixed creating return shipments for guestsVersion 1.0.4
- added shopware 6.3 compatibilityVersion 1.0.3
- added twig parser to the internal mail subject to accept and parse variablesVersion 1.0.2
- added custom seo url to plugin configurationVersion 1.0.1
- fixed invalid plugin configuration- fixed display of customer name
- fixed missing translations
Version 1.0.0
- first plugin versionAbout the manufacturer
