Return shipments

Create returns / complaints / returns in customer account

Offer your customers the possibility to create returns directly from their customer account. Customers can enter the number of items, a reason and optional comments. The reasons (FAG, article defective etc) can be adjusted in the plugin configuration. You can also exclude returns in general for certain customer groups and Limit the creation of returns in terms of time (e.g. 30 days after dispatch).

The customer is guided step-by-step through the process of a return shipment. For this purpose he can also request a return document as PDF and attach it to the package. As shop operator you will receive on request an email as soon as a return has been created.

Your customers also have the option of creating and printing a DHL Returns label directly.

DHL return label

You can offer your customers that they can directly use a DHL Returns Label for their order and print them out.

You can enable / disable the creation of labels and you can view all logs logged. In most cases, a glance at the logs is sufficient to detect possible errors. The logs are located in the standard directory for logs within Shopware. Starting from the root directory this would be "/var/log".

Please make sure to maintain the weights of the articles in the backend correctly. The weight on the label is calculated automatically according to the selected articles.

DHL return label via DHL Business Customer Portal

You can use the interface to the DHL business customer portal to create a Have the returns label generated. The label automatically contains you as the recipient and the customer as sender.

To generate DHL labels, you need access to the DHL business customer portal. You must also be authorized to process shipments via the Business Customer Portal. Please contact your DHL customer advisor for activation.

DHL return label via DHL Business Customer Portal - live settings

Customer/EKP number:
Your 10-digit DHL customer number.

Participation number:
A 2-digit number for the breakdown of accounts by location, seasonal business or different conditions. The participation numbers of the different DHL products correspond to the last two digits of the corresponding settlement numbers.

Return recipient:
In the DHL Business Customer Portal in the "Returns" menu in the "Settings" submenu, all return recipient names (=ReceiverIds) are listed. Please enter the desired "Receiver Id" on.

DHL Business Customer Portal user:
The user from the DHL business customer portal. The user must be authorized for returns! Ideally, you should create an additional user for creating labels.

DHL Business Customer Portal password:
The password of the above mentioned user. The password validity of a "user" is 90 days. The password validity of a "system user" is 365 days. With a "system user" a Registration on the DHL business customer portal not possible.

DHL return label via DHL Business Customer Portal - sandbox settings

Developer ID and developer portal password:
The developer ID can be found in the DHL developer portal under "My account" (simply enter your name in the top right-hand corner click). For the password, use the password you used to log in to the developer portal.

Instructions

• install the plugin
• configure the plugin according to your wishes
• define your desired reasons for returns
• define valid order status or customer groups
• link on any place of your shop (e.g. category, shop page etc) to the form for creating a return (e.g. for guests)
• the form can be found at https://www.domain.de/dvsn/return-shipment
• registered customers can also always create returns directly from their customer account
• for the creation of a DHL Returns Label you need the corresponding access data. Please note the plugin description

General information

• PHP 7 and PHP 8 compatible
  The plugin is fully compatible with PHP 7.x and PHP 8x
• Snippets
  The plugin uses snippets so that all texts and labels can be translated into other languages in the backend / in the administration
• Subshop-able
  Relevant configuration options can be individually adapted for each subshop / sales channel
• Compatibility
  The plugin is always compatible with the latest Shopware version and the Shopware standard theme
• Incompatibility
  If you are using a custom theme and/or third-party plugins, you should test the plugin thoroughly before buying. A compatibility can not be guaranteed
• Responsive
  Whether desktop PC or mobile phone - the plugin is fully responsive
• Test version
  The plugin can be tested free of charge and without obligation for 30 days (see free trial month of the rental license)
• Individual change requests
  Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Please contact me without obligation to adapt my plugins according to your requirements in order to integrate them perfectly into your in-house processes
• Liability disclaimer
  The plugin manufacturer is not liable for damages, in particular not for direct or indirect consequential damages, data loss, lost profits, system or production failures that result from the use of the plugin - except for intent or gross negligence

About me

• 15+ years of experience
  For over 15 years in e-commerce and for over 5 years exclusively with shopware. Your specialist with extensive industry and technical knowledge.
• Reliable
  Shopware is my passion and my hobby. I take care of your project in a reliable and committed way as if it were my own.
• Quality
  High service quality is the focus. I use state-of-the-art design patterns, current technologies and innovative tools.

Your competent partner

For more than 15 years I have been working as a passionate web developer in e-commerce. In this time I have already advised and supported many companies in interesting projects. Thereby I stand for uncomplicated communication, future-proof solutions, modern technologies and a high level of commitment.

Every company is unique and requires individual solutions that are precisely tailored to its own workflows. Get in contact with me without obligation, to get my plugins according to your requirements in order to integrate them perfectly into your in-house processes. I would be happy to provide you with offers for adaptations or, if necessary, individually programmed plugins according to your wishes.