Trustpilot Reviews

by ecocode

Rating: 5.0

Downloads: 668

Automatically collect reviews from your customers and embed them into your website. Improve the conversion rate, marketing and SEO of your Shopware store.

Free

Compatible with:

6.4.0.0 - 6.6.8.2

Includes:

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any problems with your extension you can always ask the Extension Partner for help.

Description

Highlights

Build a trusted storefront: attract traffic to your Shopware store with real user-generated content collected through verified reviews.
Drive purchasing and revenue: with social proof gained by showcasing your service and product reviews, buyers have the confidence to convert at pivotal points.
Increase customer retention: maximize lifetime value by leveraging review insights to take your eCommerce business from good to exceptional.

Features

Automatically trigger service and product review invitations to customers
Send review reminder emails to increase the response rate
Invite past customers to leave a review to boost your review count quickly
Add a Review Collector widget in your site footer to showcase your store's ratings and total reviews

About the Extension

Trustpilot is an open-to-all reviews platform where consumers are heard by businesses, and where businesses can earn consumer trust. Grow your business with genuine content that comes directly from the people who matter most—your customers.

Trustpilot for Shopware

Trustpilot's plugin for Shopware enables merchants to automatically invite customers to leave reviews, and to showcase a store's ratings and review count onsite. Read on for what else you can do with a Trustpilot account.

Grow a trusted brand

• Invite your customers to share feedback at the ideal moment. Authentic content generated from your customers helps drive your SEO ranking and increases traffic to your site.

• Trustpilot is one of the world's most visited sites, powered by 70 million reviewers. Trustpilot profile pages frequently appear on the first page of search engines.

• Grow on Google with verified reviews that count toward Google Seller Ratings. Product reviews enhance amd qualify your product pages for review snippets in organic search.

Increase purchasing conversion and grow revenue

• Turn real reviews from real customers into real conversion drivers. Showcase reviews across your website when consumers are actively looking to make a purchase decision.

• Get consumers talking by sharing your reviews anywhere you engage with consumers—paid ads, email, social, and out-of-home. Give potential customers the confidence they need throughout their journey.

• Showcase reviews in ad creative without design skills with our Image Generator. 87% of consumers in the UK and US find ads more trustworthy with the Trustpilot logo and star rating than without (Sirkin Research, "Trustpilot's Impact on Advertisements", September 2018).).

Increase customer retention and maximize LTV

• Learn from customers to optimize and improve your service and products. Identify trends in customer sentiment across product inventory, customer service, shipping, price, and more.

• Respond to reviews and prove you take customer feedback seriously to turn first time buyers into repeat customers and your best advocates.

• Keep customers coming back with an ever-improving product selection. Product Attributes ratings help you understand your products from your customer’s point-of-view.

Get Started with a Free Account

• Send 100 review invitations per month

• Invite past customers to leave a review

• Use the Review Collector widget to showcase review count on site

• Respond to reviews

• Drive Google Seller Ratings

• See basic performance reports

• Receive support via Email, Web, and Support Center

Upgrade to a Standard Plan to access an upgraded profile page, more review invitations, the Customer Success team, detailed review analysis, more TrustBox widgets on site, marketing assets, and more.

In case you have questions regarding the plugin or want to report a problem, please file an official support ticket in your Shopware admin.

Trustpilot for Shopware

Grow a trusted brand

• Invite your customers to share feedback at the ideal moment. Authentic content generated from your customers helps drive your SEO ranking and increases traffic to your site.

• Trustpilot is one of the world's most visited sites, powered by 70 million reviewers. Trustpilot profile pages frequently appear on the first page of search engines.

• Grow on Google with verified reviews that count toward Google Seller Ratings. Product reviews enhance amd qualify your product pages for review snippets in organic search.

Increase purchasing conversion and grow revenue

• Turn real reviews from real customers into real conversion drivers. Showcase reviews across your website when consumers are actively looking to make a purchase decision.

Increase customer retention and maximize LTV

• Learn from customers to optimize and improve your service and products. Identify trends in customer sentiment across product inventory, customer service, shipping, price, and more.

• Respond to reviews and prove you take customer feedback seriously to turn first time buyers into repeat customers and your best advocates.

• Keep customers coming back with an ever-improving product selection. Product Attributes ratings help you understand your products from your customer’s point-of-view.

Get Started with a Free Account

• Send 100 review invitations per month

• Invite past customers to leave a review

• Use the Review Collector widget to showcase review count on site

• Respond to reviews

• Drive Google Seller Ratings

• See basic performance reports

• Receive support via Email, Web, and Support Center

Upgrade to a Standard Plan to access an upgraded profile page, more review invitations, the Customer Success team, detailed review analysis, more TrustBox widgets on site, marketing assets, and more.

In case you have questions regarding the plugin or want to report a problem, please file an official support ticket in your Shopware admin.

Details

Available: English, German
Latest update: 11 November 2024
Publication date: 3 June 2021
Version: 1.3.1
Category: Comments / Feedback

Resources

Reviews (6)

Average rating

5.0

Based on 6 reviews

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Write a review

If you downloaded this extension you can write a review in the Shopware Account.

Write a review

Sort by

Sehr nützliche Erweiterung und sehr hilfsbereite Support

5.0

by Leonard

29 March 2023 15:12

Dieses Features schafft Vertrauen bei den Kunden und ist meiner Meinung nach sehr nützlich. Das Support-Team ist sehr schnell und haben die kleinen Problemchen immer sehr schnell und kompetent gelöst. Wir nutzen die kostenlose Version.
Vielen Dank

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

schnelle Lieferung & Top Kaminanlage

5.0

by Ronny Berger

8 May 2023 15:50

Vielen Dank für die telefonische Beratung und die gute Erklärung. Lieferung erfolgte gut verpackt mit der Spedition.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

by ecocode 9 May 2023 12:32

Hallo Ronny Berger,

vielen Dank, dass Sie sich die Zeit für Bewertungen nehmen.

Sie haben ihre Bewertung jedoch nicht für eine Kaminanlage samt Lieferung abgegeben, sondern für das von uns entwickelte Trustpilot Plugin für Shopware6.

Daher möchte ich Sie bitten, ihre Bewertung hier wieder zu entfernen und sich mit Ihrem freundlichen Lob an die richtigen Adressaten zu wenden.

Viele Grüße von ecocode aus Berlin

Trustpilot

5.0

by admin

27 February 2024 09:46

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Very helpful plugin and awesome service

5.0

by Giulio Ramundo

31 May 2022 16:13

We are really happy with the plugin. Ecocode helpes with the implementation and also in making some changes. Very very good service, Ecocode is no. 1. Thanks for everything guys.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Plugin does not work (confirmed by Trustpilot)

5.0

by Polaris Admin

22 June 2022 12:35

Ecocode helped us out to investigate the issue and proposed the necessary solutions.
I believe the issue is now resolved and I thank Ecocode for the way they've handled this issue.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

by ecocode 22 June 2022 13:25

Dear Polaris Admin,

thank you for reaching out to us so that we could resolve the issue you were facing together.
Many thanks for the great review as well :)

Super Ware!

5.0

by Ilja naroska

17 August 2021 14:09

Ich bin entzückt!

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

About the Extension Partner

ecocode

See all extensions

Partner Status

Shopware
Extension Partner

Details

Ø-Rating: 4.7

Average rating of 4.7 out of 5 stars
Partner since: 2020
Extensions: 3

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Please assure you are always using the newest plugin version.

After the plugin zip file has been successfully uploaded, installed and activated in the Shopware backend, the initial setup can begin.

Please note:

• Shopware administrator rights are required for installation and configuration.

• A Trustpilot business account is required. If you don't have one yet, you can register during the plugin setup.

1. Connect:

Please connect to your Trustpilot business account. After a successful connection, the plugin can be configured.

2. Configuration:

After a successful initial setup, the configuration can also be changed later under: Shopware > Extensions > My Extensions > Trustpilot Reviews Plugin > "•••" ->Configuration.

Sales channels: Each sales channel can be configured independently. Settings for "All sales channels" apply across all sales channels. For individual configuration of a specific sales channel it is necessary to remove "Inheritance" to parent settings of all sales channels. The state of "Inheritance" can be adjusted individually for each setting by enabling/disabling the inheritance bracket.

Basic settings: In the basic settings, general settings for sending service review and product review invitations can be made. Due to the possibility to send the invitations manually as well (point 3. Invitations), automatic sending is initially deactivated by default. For both types of invitations you can choose a trigger and specify the days after the customer's order, when the invitations should be sent out.

The correct sending of the invitations can be checked by:

I. In Shopware > Orders > View order XY > Additional fields > Trustpilot

II. In Trustpilot > Ratings > Service ratings / Product ratings

Enable Sender email Configuration: In addition to sending out invitations via default sender (Trustpilot) it is possible to add custom “From” and “Reply-to” email addresses in the plugin. To set it up correctly, please follow the instructions:

Add Trustpilot to your SPF record as described here: https://support.trustpilot.com/hc/de/articles/201814737
Contact Trustpilot for adding the domain as an authorized sender domain on Trustpilot side
Make sure that the “Reply-to” email address in the plugin is added as a verified “Reply-to” email in your Trustpilot business account (Trustpilot > Get reviews > Invitation settings > Email settings > Manage your Reply-to emails)

Business unit configuration: custom email templates can be used for each business unit. These templates can be configured in the template editor of the Trustpilot business app. If this option is disabled, the default email templates will be used.

Footer widget: When this option is enabled, the Review Collector widget is included in the storefront footer.

3. Invitations:

In the initial setup, a setting can be made to automatically send review invitations to existing customers with orders within the last 90 days (or less). This setting is not necessary for a successful setup and can be skipped. Sending invitations to existing customers with orders within the last 90 days is also possible at a later time.

To do that, go to: Shopware > Sales Channel > Trustpilot.

Do you provide training when I signup for the Free account? What happens afterwards?

With the Trustpilot Free account, you can access the Support Center anytime you have any questions about setting up your account. If you need additional support, you can connect with a Support Agent using the Live Chat tool within our software.

How long will I have access to my Free Trustpilot account?

You will always have access to your account. With the Trustpilot Free account you have 100 invitations per month. When you exceed your 100 invites you will not be able to invite customers until the next month.

How does Trustpilot work?

Trustpilot helps you to collect, integrate and distribute real customer reviews. You can get started absolutely free by signing up for Trustpilot Free, no credit card required.

Is my data secure?

Yes, your data is 100% secure. Our servers are protected by 24-hour surveillance. Our software and infrastructure are regularly updated with the latest security patches. Our network is protected by an enterprise-class firewall, and all Trustpilot plans include SSL encryption to keep your data safe.

Do I have to pay when I sign up for Trustpilot?

No, you do not have to pay anything when you sign up for a Free Trustpilot account online. The Free account gives you limited access to our tools that will help you get started with collecting reviews from your customers. When you are ready for more access, please contact your Trustpilot agent to upgrade your account.

I need help, what do I do?

Send us an email to support@trustpilot.com if you have any questions or concerns. We'll take care of you.