Withdrawal Button – Legally compliant withdrawal with flexible flows

by Frip-Tech

Offer your customers a clear, always accessible way to cancel orders within the legal deadline – simple and legally secure, via customer account or form.

Expected release: January 2026

Compatible with:

Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Legally secure withdrawal via account or form
Permanently visible button directly in the header
Automatic status change
Immediate confirmation email to customers and internal recipients
Withdrawal period flexibly controllable

Features

Withdrawal period flexibly definable in days
Clearly visible, permanent button in the header
Automatic deadline calculation
Dynamic display in the account only within the statutory withdrawal period
Confirmation dialog before triggering to prevent accidental withdrawals

Automatic order status change to "Withdrawn"
Customizable email template via Shopware mail templates
Option to add additional internal email recipients
Support of the Shopware state machine and multilingualism (DE/EN)
Legally compliant implementation according to EU consumer law 2023/2673 (§356a)
Storage of the withdrawal in the database
Technically unique status marking
Automated withdrawal confirmation by email
Sending of a legally secure confirmation including order reference and timestamp.
Withdrawn orders are clearly marked and filterable in the admin.

Show more Show less

About the Extension

With the Widerrufs-Button for Shopware plugin, you comply with all legal requirements for a clear and technically secured right of withdrawal for consumers in accordance with the EU Directive 2023/2673 (§356a – Online Withdrawal).

You provide your customers with a permanently visible withdrawal button in the header. Logged-in users are directed to the order overview within their customer account, while non-logged-in users are forwarded to a withdrawal form that you can integrate flexibly.

Within the order overview, the plugin integrates a clearly labeled “Withdraw Contract” button directly into the customer account under “My Account > Orders.” The button is only visible as long as the statutory withdrawal period (e.g., 14 days from delivery) has not yet expired.

When the customer clicks the button, the order is technically marked as “withdrawn.” Before the withdrawal is finalized, a confirmation dialog asks the customer to confirm the action. After successful confirmation, the customer automatically receives a withdrawal confirmation by email, and the order status is set to “withdrawn.”

The freely accessible withdrawal form requires the customer’s first name, last name, email address, and order number as mandatory fields, with address details, order date, and delivery date as optional fields. It also triggers a configurable flow. Both withdrawals initiated via the user account and those submitted via email are stored in the database.