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FULLTime eCommerce

Customer Service Center

by FULLTime eCommerce
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FutiCustomerServiceCenter
Professional customer service portal with ticket system, knowledge base and self-service functions. Automated workflows and multilingual support for optimal customer experience.
16.65% discount In comparison to the regular monthly price
25.01% discount
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Compatible with:
6.7.0.0 - 6.7.9.0
Includes:
The subscription starts with a free trial month during which it can be canceled at any time.
During the subscription all released updates are included for free
In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

  • The All-in-One Customer Service Portal
  • Professional Ticket System for all customer inquiries
  • Knowledge Base & FAQ for instant customer self-service
  • Fully integrated into your Shopware Admin

Features

  • Central Ticket System for all inquiries
  • Ticket creation directly from the customer account
  • Priorities, categories, and file attachments per ticket
  • Automated email notifications on status changes
  • Searchable Knowledge Base with categories and articles
  • Smart integration of existing FAQ plugins (e.g. FutiFaqManagerSW6)
  • Seamless integration into the Shopware Administration
  • Direct ticket management in the admin area
  • Modern and customizable storefront templates
  • Responsive design for optimal display on all devices
  • Event system for easy developer customizations

About the Extension

The Central Customer Service Portal for Your Shopware 6 Store

Transform your customer service from a daily challenge into a real competitive advantage. The Customer Service Center bundles ticket management, a knowledge base, and FAQ integration into a single platform — seamlessly integrated directly into your Shopware administration.

Core Features at a Glance

Complete Ticket System

The heart of the plugin. Allow your customers to create support tickets directly from their account. Your team manages all inquiries centrally and efficiently in the admin area.

  • Create tickets related to a specific order or as a general inquiry.
  • Clear dashboard for all open, pending, and closed tickets.
  • Automatic email notifications for every status change.
  • Priorities, categories, and file attachments for structured processing.

Central Knowledge Base

Empower your customers to find answers to common questions themselves, reducing the load on your support team. Easily create searchable articles, guides, and how-tos.

  • Categories to clearly structure your content.
  • Powerful search for fast results.
  • Reduces recurring inquiries and promotes customer self-service.

Smart FAQ Integration

The plugin automatically detects existing FAQ systems (e.g., FutiFaqManagerSW6) and seamlessly integrates them into the Service Center — no duplicate content, no extra effort.

Smart Email Notifications

Fully automated notifications on status changes — for customers and the admin team alike. Customizable templates, multilingual, sent directly via the Shopware mail system.

Your Benefits at a Glance

  • Time Savings: All inquiries centrally bundled — no more searching through overflowing email inboxes.
  • Professionalism: A unified and structured appearance towards your customers.
  • Customer Satisfaction: Fast, transparent communication and useful self-service options via the knowledge base.
  • Seamless Integration: Everything directly in your familiar Shopware environment — no need to switch between different systems.
  • Modern Technology: Developed for Shopware 6.7+ with a clean and high-performance architecture.

Details

  • Available: English, German
  • Latest update: 16 April 2026
  • Publication date: 18 December 2025
  • Version: 1.0.1
  • Category: Special features

Resources

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About the Extension Partner

FULLTime eCommerce

FULLTime eCommerce

See all extensions

Partner Status

  • Shopware Extension Partner Shopware
    Extension Partner

Details

  • Ø-Rating: 4
  • Partner since: 2014
  • Extensions: 8

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Quickly