Reply-To, CC and BCC Mail Header Manager for Shopware 6

by goodday

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Set Reply-To, CC and BCC headers for every Shopware 6 email – including transactional mails, Flow Builder actions and contact forms. Fully codeless via the admin panel..

Annually €3.33* /month €79.99 * €40.00* /year after first year €79.99* /year Promotion valid until 18 October 2026 23:59 66.63% discount This is the combination of a 33.36% promotional discount and a 33.27% annual discount.

Monthly €9.99* /month Cancelable monthly

Compatible with:

6.7.0.0 - 6.7.15.0

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

- Codeless admin panel for Reply-To, CC and BCC headers
- Rules per mail template type with optional sales channel scope
- Full coverage for transactional, Flow Builder and every contact form variant
- Dynamic Reply-To for contact forms - sender address is auto-injected
- Validated CC and BCC chip input

Features

- Mail header rules admin module under Settings with full rule CRUD
- Three Reply-To modes: none, static address, contact form submitter dynamic
- CC and BCC as static address lists with chip UI and Symfony Email validation
- Helper panel listing detected contact-form mail_template_types - quick lookup when creating a rule
- Per-rule sales channel scope - multi-channel shops can run a different service address per channel

- Priority field for tie-breaks when multiple rules match
- Full mail pipeline coverage: subscriber on MailBeforeValidateEvent as the primary mechanism and MailBeforeSentEvent as a safety net
- Idempotent X-Goodday-Mh-Applied marker -the second listener never overwrites the first
- Never touches From or Sender headers - SPF and DKIM stay intact
- Hard cap of 20 addresses per CC and BCC list as an anti-abuse measure
- Per-request resolver cache - minimal performance overhead
- ACL with two roles: viewer (read) and editor (rule CRUD)
- Clean uninstall with keepUserData option - drops the table and system_config entries
- No storefront JavaScript- admin and server-side only

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About the Extension

Get sensible reply behaviour on every Shopware mail

Shopware 6 does not set a Reply-To header on outgoing mails out of the box. A customer clicking Reply on an order confirmation hits the shop's technical sender address instead of your support team. Reply-To, CC and BCC Mail Header Manager solves this without modifying templates or writing code — just create a rule in the admin panel.

The plugin covers every mail flowing through Shopware: transactional order mails, Flow Builder Send mail actions, the native contact form, contact forms placed as a CMS Shopping Experiences block and custom forms from Settings → Forms. One mechanism handles all five paths.

Ideal for small and mid-size Shopware shops where the order support team needs replies in their team mailbox and BCC copies for accounting, returns or audit.

Key Benefits

Customers clicking Reply reach your support team, not the technical sender
Internal BCC copies for accounting, returns and audit
Dynamic Reply-To: contact form mails carry the submitter's address automatically
Full per-mail-type and per-sales-channel control - different rules per channel
No Twig template edits, no mailer settings changes
Preserves From and Sender - critical for deliverability and SPF / DKIM compliance

Installation & Usage

Install through the Extension Manager or a ZIP file. After activation a new Mail header rules module appears under Settings. Create a rule: pick a mail template type from the dropdown of every mail_template_type in your shop, optionally limit it to selected sales channels, choose the Reply-To mode and add CC and BCC addresses as chips. The plugin immediately starts injecting headers on matching mails.

Why use this plugin?

Without this plugin Shopware needs custom subscribers for every separate path: order mails, Flow Builder, the contact form route, CMS form blocks. This plugin covers all five paths through one unified Shopware 6.7 mail pipeline and is actively maintained for the current Shopware release.

Details

Available: English, German
Latest update: 2 October 2026
Publication date: 2 October 2026
Version: 1.0.1
Category: Administration

Resources

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About the Extension Partner

goodday

See all extensions

Partner Status

Shopware
Bronze Partner
Shopware
Extension Partner

Details

Ø-Rating: 5

Average rating of 5 out of 5 stars
Partner since: 2017
Extensions: 24

Support

Based in: Poland
Speaks: German, English
Response time: Very quickly

Does the plugin change From or Sender?

No. The plugin sets only Reply-To, CC and BCC. From and Sender remain untouched — critical for deliverability and SPF / DKIM compliance.

Does it cover contact forms placed as a CMS Shopping Experiences block?

Yes. The CMS form block uses the same mail pipeline as the native contact form, so the rule catches it without any extra configuration.

Can rules target multiple sales channels?

Yes. A rule with explicit sales channels wins over a generic one. The priority field breaks ties.

What happens when Form submitter email mode is set but no form data is available?

The plugin logs a warning to its Monolog channel and sends the mail without Reply-To. Sending is never blocked.

Any performance cost?

The resolver caches rules per request, so the database is hit once per HTTP request regardless of how many mails are sent.