Self-Service Returns & Exchange Portal

by 2Hats Logic Solutions Private Limited

Enable self-service returns with exchanges, store credit incentives, and DHL label generation—reduce refunds, cut support workload, and retain more revenue.

Expected release: July 2026

Compatible with:

Cloud Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Self-service returns portal in customer account
Exchange flow with variant/product selection
Store credit option with configurable bonus incentives
DHL return label auto-generation
Full return lifecycle management with status tracking

Features

Customer return requests portal
Optional image upload for return justification
Exchange to different variant or product
Price difference handling for exchanges
Store credit as refund alternative

Automated email notifications (status updates)
DHL Returns API integration (label generation)
Downloadable return shipping labels (PDF)

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About the Extension

Turn returns into revenue opportunities with a fully integrated self-service returns and exchange portal for Shopware 6.

This plugin empowers your customers to initiate returns directly from their account, eliminating manual support requests and significantly reducing operational overhead. Instead of losing revenue through refunds, you can guide customers toward exchanges or incentivized store credit.

Customers can select items to return, choose a reason, upload images, and instantly choose between refund, exchange, or store credit. For size or variant issues, the system offers seamless exchange options, including upgrades with price differences.

On the merchant side, you gain full control with an intuitive admin interface to manage return requests, approve workflows, and track statuses from request to completion.

With built-in DHL return label generation, automated notifications, and flexible configuration, this plugin is designed for growing B2C merchants who want to streamline returns while protecting revenue.