Withdrawal Button

by iCreative Technologies Inc.

Legally compliant withdrawal plugin for Shopware enabling customers to request full or partial order cancellations with validation, tracking, and automated notifications.

Expected release: August 2026

Compatible with:

Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Legally compliant withdrawal process (EU Directive 2023/2673)
Full & partial withdrawal support (including guest users)
Eligibility validation (timeframe & product rules)
Automated notifications & real-time status tracking
Admin control with request, return & refund management

Features

Withdrawal button on order pages
Guest withdrawal support
Full & partial withdrawals
Withdrawal eligibility validation
14-day withdrawal period configuration

Product exclusion rules
Withdrawal form submission
Legal confirmation step
Automated email notifications
Real-time request & refund status tracking
Admin request management
Return workflow management
Refund workflow control
API & webhook support
Audit logs & GDPR compliance

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About the Extension

The Withdrawal Button plugin for Shopware enables a fully legally compliant withdrawal process in line with EU Directive 2023/2673. It allows customers (including guests) to submit full or partial withdrawal requests directly from the storefront via a dedicated button and form. The plugin includes eligibility validation (such as withdrawal period and product restrictions), automated email notifications, real-time status tracking, and a clear return and refund workflow.

From the admin side, it provides complete control over request management, including approval/rejection, refund initiation, configuration of withdrawal rules, and email templates. It also ensures GDPR compliance, audit logging, API/webhook support, and seamless integration with Shopware storefront and backend without affecting existing workflows.

Details

Available: English, German
Latest update: 13 July 2026
Version: 2.0.0
Category: Administration

About the Extension Partner

iCreative Technologies Inc.

See all extensions

Partner Status

Shopware
Bronze Partner
Shopware
Extension Partner

Details

Ø-Rating: 4

Average rating of 4 out of 5 stars
Partner since: 2021
Extensions: 61
Certifications: 1

Support

Based in: India
Speaks: German, English
Response time: Very quickly

Shopware 6 certified

2.0.0 6.7.0.0 - 6.7.12.1 13 July 2026

- Compatible with Shopware 6.7

1.0.0 6.6.0.0 - 6.6.10.20 13 July 2026

- Multilingual withdrawal button label configuration in Administration via a custom config component (language dropdown + input).

- Store multilingual withdrawal button labels as a single JSON string value under `ICTECHWithdrawalManager.config.withdrawButtonLabel`.

- Storefront withdrawal button label now resolves by current locale with fallback to `en-GB` and finally to the translation snippet.

- Withdrawal button visibility adjusted to not show for delivery shipping state `open` (only for shipped/partial-return states or when an existing withdrawal status exists).

- Badge rendering in order list/order detail no longer depends on withdrawal button visibility (badges render correctly and consistently).

- Payment validation widened to allow withdrawals for additional transaction states (`paid_partially`, `refunded_partially`, `refunded`).

- System config value handling hardened for cases where values are wrapped as `{ _value: ... }`.

- Note: If you previously encountered `SYSTEM__INVALID_DOMAIN` due to an incorrectly saved duplicated config key, remove the stale key once from the database: `ICTECHWithdrawalManager.config.ICTECHWithdrawalManager.config.withdrawButtonLabel`.