Withdrawal Button

by iCreative Technologies Inc.

Legally compliant withdrawal plugin for Shopware enabling customers to request full or partial order cancellations with validation, tracking, and automated notifications.

Expected release: August 2026

Compatible with:

Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Legally compliant withdrawal process (EU Directive 2023/2673)
Full & partial withdrawal support (including guest users)
Eligibility validation (timeframe & product rules)
Automated notifications & real-time status tracking
Admin control with request, return & refund management

Features

Withdrawal button on order pages
Guest withdrawal support
Full & partial withdrawals
Withdrawal eligibility validation
14-day withdrawal period configuration

Product exclusion rules
Withdrawal form submission
Legal confirmation step
Automated email notifications
Real-time request & refund status tracking
Admin request management
Return workflow management
Refund workflow control
API & webhook support
Audit logs & GDPR compliance

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About the Extension

The Withdrawal Button plugin for Shopware enables a fully legally compliant withdrawal process in line with EU Directive 2023/2673. It allows customers (including guests) to submit full or partial withdrawal requests directly from the storefront via a dedicated button and form. The plugin includes eligibility validation (such as withdrawal period and product restrictions), automated email notifications, real-time status tracking, and a clear return and refund workflow.

From the admin side, it provides complete control over request management, including approval/rejection, refund initiation, configuration of withdrawal rules, and email templates. It also ensures GDPR compliance, audit logging, API/webhook support, and seamless integration with Shopware storefront and backend without affecting existing workflows.