Trade-In

by IWV Digitalagentur

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Downloads: <10

Let customers offer used products for buyback right on the product page, at your fixed price or with their own price offer, and handle every request in one clear workflow.

Annually €4.17* /month €59.88 * €49.99* /year 16.52% discount In comparison to the regular monthly price

Monthly €4.99* /month Cancelable monthly

Compatible with:

6.7.0.0 - 6.7.15.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Trade-in request form directly on the product page
Fixed buyback price or customer price offer, chosen per product
Central request management with status workflow, internal notes and history
Confirmation, notification and status emails through customizable Flow Builder flows
Automatic deletion of old requests after a retention period

Features

Enable trade-in for individual products and choose between fixed price and customer offer
Maintain trade-in prices per currency or convert them automatically from the default currency
Show prices including or excluding VAT, matching how the customer sees prices
Limit the quantity per request per product or with a shop-wide default
Display a translatable note for customers above the form, such as the accepted condition

Let variants inherit the trade-in settings of their main product or give them their own
Accept requests from guests or only from logged-in customers
Make the description of the item's condition a required field if you need it
Protect the form with the shop's captcha and a submission rate limit
Give every request its own number, adjustable under number ranges
Search and filter requests by status, date, product, customer and sales channel, and change the status of several requests at once
Review contact data, message, net and gross prices, internal notes and the full status history on one page
Send confirmation, admin notification and status emails through editable Flow Builder flows
Control staff access with separate permissions for viewing, editing and deleting requests
Accept requests from headless frontends through a Store API endpoint

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About the Extension

Buy back used products straight from your shop

Trade-In adds a buyback and trade-in request to your product pages. Customers who want to sell an item back to you open the form below the buy button, enter the quantity and the condition of their item and send the request with a single click. You decide per product whether you pay a fixed price per item or whether customers propose their own price.

This turns occasional buyback enquiries by email into structured requests with product, quantity, price and contact details already in place. It suits refurbishing, second-hand and recommerce businesses as well as retailers who want to take back older devices when customers upgrade.

Fixed price or customer offer, set per product

In fixed-price mode the form shows exactly what you pay per item, including or excluding VAT to match how your customers see prices. You can maintain the trade-in price for each currency or let other currencies be converted from your default currency automatically. In customer-offer mode customers enter their desired price per item, and you review it before you accept or reject the request.

For every product you can limit the quantity per request and add a short note above the form, for example which condition you accept. The note is translatable, so customers read it in their own language. Variants use the settings of their main product unless you give a variant its own.

Every request in one place

All requests appear in the Administration under Orders with their own request number. The overview can be searched and filtered by status, submission date, product, customer and sales channel, and you can change the status of several requests at once. The detail page shows the customer's contact data and message, the price per item as net and gross value with the total, a field for internal notes and a complete status history with date and staff member.

Requests move through clear stages: new, in review, accepted, rejected and completed, and a decision can be reopened for another review.

Automatic emails you can adjust

When a request is submitted, the customer receives a confirmation and your admin users get a notification with all details. Accepting, rejecting or completing a request sends a matching status email to the customer. All emails run through ready-made Flow Builder flows and editable email templates, so you can change texts and recipients, deactivate single emails or add further actions.

Control and data protection

Allow requests from guests or only from logged-in customers, per sales channel
Protect the form with your shop's captcha and a submission rate limit
Delete old requests automatically after a retention period of your choice

Requests of registered customers are removed together with the customer account, and guest requests can be found by email address and deleted when someone asks for erasure.

Buy back used products straight from your shop

Fixed price or customer offer, set per product

Every request in one place

Requests move through clear stages: new, in review, accepted, rejected and completed, and a decision can be reopened for another review.

Automatic emails you can adjust

Control and data protection

Allow requests from guests or only from logged-in customers, per sales channel
Protect the form with your shop's captcha and a submission rate limit
Delete old requests automatically after a retention period of your choice

Requests of registered customers are removed together with the customer account, and guest requests can be found by email address and deleted when someone asks for erasure.

This extension is highlighted as part of the Premium Partner Program and can therefore be displayed with priority in the store.

Details

Available: English, German
Latest update: 22 October 2026
Publication date: 30 October 2026
Version: 1.7.0
Category: Shopping Experiences

Resources

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About the Extension Partner

IWV Digitalagentur

See all extensions

Partner Status

Shopware
Premium Extension Partner

Details

Ø-Rating: 5

Average rating of 5 out of 5 stars
Partner since: 2019
Extensions: 68

Support

Based in: Germany
Speaks: German, English
Response time: Quickly

Does the plugin pay customers or create credit automatically?

No. The plugin collects and manages trade-in requests. Payment, credit or pickup are arranged by you, and the internal notes help you keep track of these steps.

Can guests send a trade-in request?

Yes, if you allow it in the plugin configuration. Guests enter their name and email address in the form. Otherwise only logged-in customers can send requests.

Can I set different trade-in prices for different currencies?

Yes. In fixed-price mode you can enter a price for each currency. Currencies without their own price use the default currency price converted with the currency factor.

Can I change the emails or send the notification to another address?

Yes. All emails are sent by Flow Builder flows with editable email templates. You can adjust texts, deactivate single flows, add actions or change the recipient of the admin notification to a custom address.

How long are trade-in requests stored?

As long as you want. Set a retention period in days and older requests are deleted daily. Requests of registered customers are also deleted together with the customer account.

Does trade-in work for product variants?

Yes. Variants without their own settings use those of the main product, and you can give individual variants their own settings.