Withdrawal Button & Withdrawal Form according to §356a BGB
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Description
Highlights
About the Extension
Withdrawal button according to §356a BGB
A structured digital withdrawal workflow for your storefront: customers can start a withdrawal request directly, review their entered data in a second step and then submit the final confirmation.
After submission, the customer automatically receives a confirmation email with request details, timestamp and secure tracking link. Your team manages all requests centrally in the administration with statuses, notes, attachments, customer updates and a complete activity history.
Built for the §356a BGB withdrawal button requirements
The plugin is designed for the practical requirements of the new withdrawal button obligation: a clear electronic withdrawal function, a guided form, a separate review and confirmation step, and automatic confirmation after submission.
- Clear withdrawal entry point in the storefront
- 2-step form: customer fills in the data, then reviews and confirms the request
- Legal acceptance checkbox with configurable withdrawal policy URL
- Automatic confirmation email after submission
- Timestamped request history for documentation
- Secure tracking link for customer self-service
Note: the plugin provides the technical workflow for withdrawal requests. Merchants remain responsible for their legal texts, shop configuration and final legal assessment.
Simple 2-step form for customers
The customer first enters or confirms their contact and order information. Logged-in customers benefit from prefilled fields when the request is opened from the order history.
In the second step, the customer reviews a clear summary of the entered data, accepts the withdrawal terms and submits the final request. This reduces mistakes and makes the submission process clear and transparent.
Flow Builder automation included
The plugin integrates with Shopware Flow Builder, so withdrawal requests can become part of your existing automation workflows.
- Native Flow trigger when the withdrawal status changes
- Native Flow condition for checking the withdrawal status of an order
- Withdrawal status mirrored to the order custom field
- Automate emails, tasks, order states and internal processes
Customer tracking and account integration
Every request receives a private tracking link. Customers can check the current status and read customer-facing updates without contacting support.
- Secure tracking page with email and order-number verification
- Customer account overview for submitted withdrawal requests
- Withdrawal status badges in the customer account and order history
- Support for guest customers and order-less requests
Central admin cockpit for your team
All withdrawal requests are managed in a dedicated admin module under orders. Your team can search, filter, process and document requests in one place instead of working through emails or spreadsheets.
- Dedicated admin module for withdrawal requests
- Search, sorting and multi-status filtering
- 5-stage workflow: requested, under review, waiting for return, accepted and declined
- Internal comments and customer notes
- Customer update emails from the request detail view
- Attachment management
- Complete activity history with timestamps and actor details
- Manual request creation from the administration
- Role-based permissions
Flexible configuration
- Configurable withdrawal period
- Configurable required fields for order number and order date
- Configurable notification recipients and sender name
- Configurable withdrawal policy URL
- Per-sales-channel configuration
- 20+ storefront languages included
Details
- Available: English, German
- Latest update: 23 June 2026
- Publication date: 26 March 2026
- Version: 1.7.8
- Category: Shopping Experiences
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About the Extension Partner
IWV Digitalagentur
Partner Status
-
Shopware
Premium Extension Partner
Details
- Ø-Rating: 5
- Partner since: 2019
- Extensions: 45
Support
- Based in: Germany
- Speaks: German, English
- Response time: Very quickly