Customer Notes
Description
Highlights
About the Extension
Important customer information, right where orders are handled
Some customers need special handling: only prepayment because of open invoices, a delivery address that has to be confirmed by phone, an agreement made with your sales team. Customer Notes gives every customer one internal note for exactly this, for example "Attention: problem customer – accept prepayment only!". Your team writes it on the customer's page in the Administration, and from then on it appears wherever an order for this customer is handled, so nobody has to remember it or look it up elsewhere.
When an employee creates an order manually, for example for a phone or e-mail order, and selects the customer, the note appears as a clearly visible orange warning in the New order window. It changes with every customer switch and disappears when the selected customer has no note. It stays visible while the order is being put together. On the detail page of each order of this customer, the note is shown in the information card next to the customer data, so the warehouse and customer service see it too.
Internal only, never shown to customers
The note is only visible in the Administration. It never appears in the storefront, in the customer account, in mails or in documents such as invoices and delivery notes. It is not stored as an additional field of the customer that could appear in mail templates or shop pages by accident, but kept separately and shown only on the Administration pages listed above.
Who sees the note follows the roles you already use: employees who may view customers see it on the customer page, employees who may edit customers can change it, and employees who may view or create orders see it read-only on the order screens. No new permissions have to be set up. Under the field, a short hint reminds your team to write only what is needed for orders and no sensitive data such as health, religion or political opinions.
Simple to use, clean to remove
The note is plain text with up to 5,000 characters, and line breaks are kept. It is edited together with the other customer data and saved with the normal Save button; Cancel discards the change. Emptying the field removes the note, and deleting a customer deletes their note as well.
Details
- Available: English, German
- Latest update: 4 November 2026
- Publication date: 4 November 2026
- Version: 1.7.0
- Category: Customer account
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About the Extension Partner
IWV Digitalagentur
Partner Status
-
Shopware
Premium Extension Partner
Details
- Ø-Rating: 5
- Partner since: 2019
- Extensions: 70
Support
- Based in: Germany
- Speaks: German, English
- Response time: Very quickly