CC/BCC/Reply - To für - E-Mails – Global & im Flow Builder

by J&G Agency GmbH

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Define CC, BCC, and reply-to email addresses globally or per sales channel, and customize them as needed directly in the Flow Builder in the Send Email element for each flow.

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Monthly €4.99* /month Cancelable monthly

Compatible with:

6.7.0.0 - 6.7.6.2

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

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During the subscription all released updates are included for free

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Description

Highlights

Central plugin configuration for defining global CC, BCC, and reply-to email addresses
Sales channel-dependent settings for different email recipients per sales channel
Automatic inheritance of global email addresses in the Flow Builder element “Send email”
Optional override of inheritance in Flow Builder to define CC, BCC, and Reply-To individually per flow
Manual maintenance of your own email addresses in Flow Builder without changing the global configuration

Features

Central plugin configuration for defining global CC, BCC, and reply-to email addresses
Sales channel-dependent settings for different email recipients per sales channel
Automatic inheritance of global email addresses in the Flow Builder element “Send email”
Optional override of inheritance in Flow Builder to define CC, BCC, and Reply-To individually per flow
Manual maintenance of your own email addresses in Flow Builder without changing the global configuration

About the Extension

CC/BCC/Reply-To for Flow Builder Emails – Global & Per Flow

This plugin extends the Shopware Flow Builder action “Send email” by adding the missing fields CC, BCC and Reply-To. It allows you to define central default addresses that are automatically used when sending emails – and to override them individually per flow if required.

Purpose

Many shops require additional recipients or a fixed reply address for automated emails (order confirmations, status updates, support emails, B2B processes). By default, the Flow Builder email action does not provide a convenient, consistent solution for this. This plugin delivers more control, cleaner processes and fewer manual workarounds.

How it works

Global configuration: Define default values for CC, BCC and Reply-To in the plugin configuration (optionally per sales channel).
Inheritance in the Flow Builder: These values are automatically inherited in the “Send email” action by default.
Per-flow override: If a flow requires different settings, you can disable inheritance and define custom CC/BCC/Reply-To values – specifically for that flow, without changing the global configuration.

Typical use cases

Support & service: Send all customer emails in CC to support or a ticket system, while setting Reply-To to the correct service address.
B2B processes: Send B2B order confirmations to additional internal recipients (e.g. sales/back office) or different teams per sales channel.
Logistics & operations: Send shipping or status emails with CC to warehouse or logistics providers, while Reply-To still points to customer service.
Different recipients per flow: Escalation flows with a different BCC (e.g. quality management) without affecting other flows.
Separate brands/channels: Use individual default addresses per sales channel so replies always reach the correct inbox.

Benefits at a glance

Less effort: Maintain default values centrally instead of repeating them in every flow.
More control: Adjust CC/BCC/Reply-To exactly where needed – per flow.
Clean processes: Consistent Reply-To addresses ensure clear responsibilities in customer communication.
Sales-channel ready: Cleanly map different inboxes and teams per sales channel.
Seamless integration: Extension directly within the Flow Builder – no workarounds required.

Note

The plugin extends the Flow Builder email action with additional fields and applies default values from the plugin configuration. This keeps your setup clean: define centrally and override per flow only when needed.

CC/BCC/Reply-To for Flow Builder Emails – Global & Per Flow

Purpose

How it works

Global configuration: Define default values for CC, BCC and Reply-To in the plugin configuration (optionally per sales channel).
Inheritance in the Flow Builder: These values are automatically inherited in the “Send email” action by default.
Per-flow override: If a flow requires different settings, you can disable inheritance and define custom CC/BCC/Reply-To values – specifically for that flow, without changing the global configuration.

Typical use cases

Support & service: Send all customer emails in CC to support or a ticket system, while setting Reply-To to the correct service address.
B2B processes: Send B2B order confirmations to additional internal recipients (e.g. sales/back office) or different teams per sales channel.
Logistics & operations: Send shipping or status emails with CC to warehouse or logistics providers, while Reply-To still points to customer service.
Different recipients per flow: Escalation flows with a different BCC (e.g. quality management) without affecting other flows.
Separate brands/channels: Use individual default addresses per sales channel so replies always reach the correct inbox.

Benefits at a glance

Less effort: Maintain default values centrally instead of repeating them in every flow.
More control: Adjust CC/BCC/Reply-To exactly where needed – per flow.
Clean processes: Consistent Reply-To addresses ensure clear responsibilities in customer communication.
Sales-channel ready: Cleanly map different inboxes and teams per sales channel.
Seamless integration: Extension directly within the Flow Builder – no workarounds required.

Note

Details

Available: English, German
Latest update: 30 January 2026
Publication date: 19 February 2026
Version: 1.0.0
Category: Administration

Resources

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About the Extension Partner

J&G Agency GmbH

See all extensions

Partner Status

Shopware
Extension Partner

Details

Partner since: 2025
Extensions: 2

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Configuration Guide

With this plugin, you can centrally define CC, BCC and Reply-To values and, if required, override them per flow directly in the Flow Builder.

1) Plugin configuration (global default values)

Open the Shopware Administration.
Go to Settings → Extensions → My Extensions.
Select the plugin and open Configuration.
Enter the desired default addresses:
- CC email address(es)
- BCC email address(es)
- Reply-To email address
Save the configuration.

Note: Multiple CC/BCC addresses can typically be entered as a comma-separated list, depending on the plugin configuration (e.g. support@shop.com, sales@shop.com).

2) Sales channel configuration (optional)

If you require different sender or recipient logic per sales channel, you can define the default values per sales channel. These values will then be automatically applied to flows running within the respective sales channel.

Open the plugin configuration.
Switch the sales channel using the header menu.
Maintain the desired CC/BCC/Reply-To values for the selected sales channel.
Save the configuration.

Priority: If a sales channel–specific value is set, it takes precedence over the global default values.

3) Using the Flow Builder (inherit default values)

The values configured in the plugin settings are automatically inherited in the Flow Builder. This means you do not need to change existing flows to use CC, BCC or Reply-To.

Go to Settings → Flow Builder.
Open an existing flow or create a new one.
Add the “Send email” action or open an existing one.
By default, CC, BCC and Reply-To are set to “inherited”.
Save the flow.

4) Per-flow override (disable inheritance and set custom values)

If a specific flow requires different recipients or a different Reply-To address, you can disable inheritance directly in the “Send email” action and define custom values.

Open the “Send email” action in the Flow Builder.
Locate the CC, BCC and Reply-To fields.
Disable the “Inheritance” (or “Inherited”) option for the relevant field.
Enter the custom email addresses.
Save the flow.

Important: An override applies only to the current flow. Global and sales channel default values remain unchanged.

5) Recommendation: Testing

Create a test flow (e.g. “Order created” or “Contact form submitted”).
Test once with inheritance enabled (global/sales channel values only).
Then test with a flow-level override to verify custom CC/BCC/Reply-To values.

Troubleshooting (short)

No CC/BCC visible? Make sure the “Send email” action is used in the flow and the plugin is active.
Incorrect values? Check the priority order: Flow override > Sales channel > Global.
Replies not arriving? Ensure that Reply-To is set correctly and the target mailbox exists.