Withdrawal Button – EU Compliant § 356a BGB

by Kommora

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EU-compliant withdrawal button per § 356a BGB & EU Directive 2023/2673 with two-step process, guest access, configurable period, admin overview, refund tracking and automated reminders.

Annually €5.75* /month €82.80 * €69.00* /year 16.67% discount In comparison to the regular monthly price

Monthly €6.90* /month Cancelable monthly

Compatible with:

6.5.0.0 - 6.7.10.0

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Legally compliant: § 356a BGB & EU Directive 2023/2673
Two-step withdrawal process – for customers and guests without login
Full admin management with status tracking & refund amount
Automated reminder emails for unprocessed withdrawals
Placement in header, footer, account, order list & CMS elements

Features

- Legally compliant two-step withdrawal process (§ 356a BGB, EU Directive 2023/2673)
- Withdrawal for logged-in customers AND guests (name, email, zip code)
- Automatic display of eligible orders with remaining withdrawal days
- Configurable withdrawal period (default 14 days, starting from order date or shipping date)
- 5 placement options: header, footer, customer account, order list, order detail

- Spam protection: Honeypot (invisible) or math question (CAPTCHA)
- Optional reason field in the withdrawal form
- Automated reminder email after X days for unprocessed withdrawals
- Internal notification email for new withdrawals
- Full admin overview (withdrawal list with status, search, filter)
- Admin detail view with notes, refund status and refund amount
- Withdrawal status display directly in the Shopware order detail page
- Dashboard widget with withdrawal statistics (open, in progress, completed)
- Automatic order status "Withdrawn" after submission (configurable)
- Flow Builder integration for custom automations

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About the Extension

Withdrawal Obligation 2026 – Legally Compliant with One Click

EU Directive 2023/2673 and § 356a BGB require online retailers to provide consumers with an easy digital option to submit withdrawal declarations. With the Kommora Withdrawal Button, you comply with this requirement immediately – without any programming effort, directly within Shopware.

Two-Step Withdrawal Process

The law requires a clear two-step process: submit the request, then confirm. This plugin replicates this flow precisely – including a confirmation page and automatic withdrawal acknowledgment.

Feature Overview

Logged-in customers: All eligible orders are displayed automatically, including remaining days
Guest access: Withdrawal via order number, email and zip code – no customer account required
Withdrawal period: Configurable (default 14 days), starting from order date or shipping date
Placement: Header, footer, customer account menu, order list and order detail page
CMS element: Freely placeable button in Experience Worlds
Spam protection: Invisible honeypot or math CAPTCHA
Model withdrawal form: Direct PDF link inside the form

Admin Management & Tracking

Withdrawal list: All submitted withdrawals with status, date and order number
Detail view: Notes, refund status (pending / initiated / completed), refund amount
Order integration: Withdrawal status visible directly in the Shopware order detail page
Dashboard widget: Quick overview of open, in-progress and completed withdrawals
Reminder email: Automatic notification when withdrawals remain unprocessed for too long
Automatic order status: Order status is automatically set to "Withdrawn" on submission

Flow Builder & Automation

Custom automations via Shopware Flow Builder: React to withdrawal events with emails, tags, webhooks or other Flow actions.

Legal Compliance

§ 356a BGB (withdrawal in e-commerce)
EU Directive 2023/2673 (withdrawal facilitation)
Two-step process with confirmation
14-day period (configurable)

Details

Available: English, German
Latest update: 19 May 2026
Publication date: 19 May 2026
Version: 1.0.1
Category: Legal

Resources

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About the Extension Partner

Kommora

See all extensions

Partner Status

Shopware
Technology Partner Silver
Shopware
Extension Partner

Details

Partner since: 2026
Extensions: 2

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Installation

Purchase and install the plugin in Shopware Administration → Extensions → Store.
Activate the plugin and clear the shop cache (Administration → Settings → Caches & Indexes → Clear cache).
Open the configuration: Extensions → My Extensions → Kommora Withdrawal Button → Configure.

Configuration

⚙️ General

SettingDescriptionDefaultWithdrawal button enabledEnables or disables the withdrawal button throughout the entire shop.✅ YesWithdrawal period (days)Number of days during which a withdrawal is possible. The legal minimum is 14 days. Some shops voluntarily grant more.14Period starts fromDefines when the withdrawal period calculation starts: Order date or Shipping date (recommended for physical goods).Order dateURL pathThe path under which the withdrawal form is accessible, e.g. withdrawal → https://myshop.com/withdrawal. Always clear the shop cache after changing!widerrufShow optional reason fieldShows an optional free-text field in the withdrawal form where customers can state their reason.✅ YesSpam protection

Honeypot (invisible): An invisible field for bots — no effort required from real customers. Recommended.
Simple captcha (math question): Customer must solve a simple math equation.
No spam protection: Not recommended.

Honeypot

? Placement

Choose where the withdrawal button is displayed in your shop. All positions can be enabled independently:

SettingDescriptionDefaultShow in top navigation barDisplays a withdrawal link or button in the shop header (appearance configurable under "Appearance").✅ YesShow in footerDisplays a withdrawal link in the footer area — ideal for fulfilling the legal disclosure requirement.✅ YesShow in customer account menuAdds a "Withdrawal" menu item in the customer account sidebar.✅ YesShow in order listDisplays a withdrawal button for each order in the customer account order list.✅ YesShow in order detail pageDisplays the withdrawal button on the order detail page in the customer account.✅ Yes

Note: A dedicated CMS element "Withdrawal Button" is also available in Shopware Experience Worlds, allowing the button to be placed freely on any content page.

? Appearance

SettingDescriptionDefaultButton styleVisual style of the withdrawal button: Primary (filled), Secondary (filled), Primary (outline) or Secondary (outline).Primary (filled)Button colorBackground color of the button as a hex value, e.g. #dc3545 for red.#dc3545Button text colorFont color of the button label.#ffffffHeader displayDetermines whether the withdrawal link in the header appears as a text link or as a button.Text linkShow remaining daysDisplays the remaining withdrawal days in the form and order list, e.g. "12 days remaining".✅ YesModel withdrawal form URLURL to the PDF of the model withdrawal form. A download link will be shown in the form. Leave empty to hide the link. The link text is customizable per language via Shopware snippets.(empty)

? Notifications

SettingDescriptionDefaultInternal notification emailEmail address that receives an immediate notification whenever a customer submits a withdrawal. Leave empty for no notification.(empty)Show withdrawal link in order confirmationAutomatically inserts a link to the withdrawal form into the order confirmation email.❌ NoHelp text in form (HTML allowed)Optional text (HTML allowed) displayed below the withdrawal form — e.g. contact information, processing time notes or legal notices.(empty)Enable reminder emailActivates automatic reminder emails for withdrawals that have remained unprocessed for too long.✅ YesReminder after X daysNumber of days after submission before a reminder is sent to the recipient address below.3Reminder email recipientEmail address to receive reminders about open withdrawals. Can be the same as the internal notification address.(empty)

? Order Processing

SettingDescriptionDefaultAutomatically set order status to "Withdrawn"Automatically changes the Shopware order status to "Withdrawn" as soon as a withdrawal is submitted. Useful for a clear overview in order management.✅ YesShow refund trackingEnables refund tracking in the admin detail view of a withdrawal. Allows setting the refund status (pending / initiated / completed) and entering the refund amount.✅ Yes

Admin Management

After installation, a full management interface is available under Extensions → Withdrawal Button:

Withdrawal list: All submitted withdrawals with status, date, order number and customer name at a glance.
Detail view: Full withdrawal details, internal notes, refund status and refund amount.
Order integration: The Shopware order detail page directly shows whether a withdrawal exists for that order.
Dashboard widget: Quick overview on the Shopware dashboard with counts of open, in-progress and completed withdrawals.

Flow Builder

The plugin registers the event "Withdrawal submitted" in the Shopware Flow Builder, enabling custom automations such as sending emails, setting tags or triggering webhooks.

Customizing Text

All texts in the plugin (button label, form texts, email content) are fully customizable via Settings → Snippets and can be maintained in multiple languages.

Notes

Always clear the shop cache after changing the URL path.
An SMTP server must be configured in Shopware for reminder emails to work.
Compatible with Shopware 6.5, 6.6 and 6.7.