Customer Activity & Support Timeline

by Lunova Solutions

A clear customer activity timeline for support: trace account, cart, checkout and order events, apply filters and export relevant records directly as CSV.

Expected release: October 2026

Compatible with:

Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Chronological support timeline directly in the customer record
Native integration with the Shopware 6.7 Administration
Configurable by sales channel and activity area
Global search, powerful filters and CSV export
Data-minimised support focus without customer scoring

Features

Dedicated activity tab in the customer detail view
Central activity overview for all customers
Integration with Shopware's global search
Paginated and sortable activity table
Filters for period, area, sales channel and activity

CSV export respecting the active search and filters
Logging of registration, login and logout events
Logging of password and address changes
Logging of cart products, quantities and promotions
Logging of wishlist activity
Logging of checkout, payment method and shipping method changes
Logging of orders and payment status changes
Optional tracking of searches, product views and category views
Separate configuration and inheritance per sales channel
Configurable retention period with daily cleanup

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About the Extension

Resolve customer enquiries faster and with better context

What happened before a customer contacted your support team? Customer Activity & Support Timeline displays relevant customer actions in Shopware 6.7 in chronological order. Your team can quickly see whether a customer signed in, added an item to the cart, started checkout or placed an order.

Relevant customer activity at a glance

The clear activity timeline is available as a dedicated tab directly within each customer record. A central, paginated activity overview for all customers is also available in the Customers section.

Activities can be searched, sorted and filtered by period, area, sales channel or activity. Integration with Shopware's global search takes users directly to the relevant entry. Where available, activity details link directly to products, orders, categories, payment methods, shipping methods or customer addresses.

Flexible configuration for every sales channel

Choose exactly which events should be recorded. Settings can be defined globally, inherited by individual sales channels or overridden per sales channel. For example, logging can be enabled for a B2C channel while remaining disabled for a B2B channel.

The extension can record activity relating to accounts, carts, wishlists, checkout and orders. Searches, product views and category views can also be recorded optionally. This browsing activity is disabled by default and protected by a separate master switch.

Built for support – not customer profiling

The extension is designed to provide context for specific support cases. It performs no analytical evaluation or customer scoring. Only metadata required for each event is stored. Full IP addresses and user agents are not logged by default.

The retention period is configurable. Expired records are removed daily by a Shopware scheduled task. Filtered activity can be exported as a CSV file for further processing.

Privacy notice: Depending on your intended use and jurisdiction, optional browsing activity tracking may require additional privacy information or consent. Review the requirements applicable to your shop before enabling it.

Details

Available: English, German
Latest update: 1 October 2026
Version: 1.7.0
Category: Customer account

About the Extension Partner

Lunova Solutions

See all extensions

Partner Status

Shopware
Extension Partner

Details

Ø-Rating: 5

Average rating of 5 out of 5 stars
Partner since: 2026
Extensions: 17

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly