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mav-software

Postbox: Send personalized messages to customers in the storefront

by mav-software
Rating: no rating ( write a review )
Downloads: <10
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MazeCustomerMessages
MazeCustomerMessages
MazeCustomerMessages
MazeCustomerMessages
MazeCustomerMessages
MazeCustomerMessages
MazeCustomerMessages
MazeCustomerMessages
MazeCustomerMessages
MazeCustomerMessages
Send personalized messages to your customers. Messages are displayed in a mailbox in the storefront. Direct customer communication made easy in the shop.
16.52% discount In comparison to the regular monthly price
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Compatible with:
6.6.0.0 - 6.7.12.2
Includes:
The subscription starts with a free trial month during which it can be canceled at any time.
During the subscription all released updates are included for free
In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

  • Send personalized messages to customers; communicate with customers directly within the storefront
  • Seamless integration: A dedicated inbox right within the order details in Shopware 6.
  • No more media discontinuity: The tedious switch to external email clients (such as Outlook) is completely eliminated.
  • Maximum transparency: The chronological message history remains visible to the entire team alongside the order.
  • Corporate design: Uses native Shopware templates—headers, footers, and signatures are automatically added.

Features

  • Send emails directly from the customer or order details.
  • Automatically populate the recipient field with the customer’s email address.
  • Automatically insert the relevant order number into the email subject line.
  • Stored messages are saved as a persistent record associated with the order.
  • Support for native Shopware email architecture and layouts.
  • Prevents data entry errors when manually copying customer data.
  • Ideal for ad hoc communication regarding delivery delays or individual B2B agreements.

About the Extension

Send personalized messages and emails to your customers. 

Messages are displayed in a mailbox on the storefront. 

Easily communicate directly with customers right in the store.

The solution for efficient and transparent customer communication in Shopware 6

For ambitious online retailers, fast communication with buyers is crucial. However, the default setup in Shopware 6 often forces administrators to leave the backend to handle individual inquiries. Email addresses must be manually copied into external email programs. This causes the connection to the actual order to be lost, which makes the work of the customer service team significantly more difficult and leads to information gaps during shift changes.

The “Send Custom Emails & Messages to Customers” plugin closes this exact gap. It extends the administration interface with an intuitive messaging system. Merchants can compose custom emails directly from the order or customer details without leaving the administrative context.

Operational Benefits:

  • Time Savings & Error Reduction: No more manual transfer of email addresses or order numbers. The optimized workflow saves valuable minutes per support case and prevents errors in recipient data.
  • Consistent branding: The plugin uses the email templates you’ve configured in Shopware. Every message is automatically embedded within the globally configured header and footer.
  • Focus on 1-on-1 Support: Unlike cluttered newsletter tools or highly complex ticket systems, this inbox offers lightweight functionality that doesn’t burden merchants with unnecessary features.

Is there a feature missing, or does something not meet your needs?

Don’t hesitate to contact me—we’ll find a solution!

Details

  • Available: English, German
  • Latest update: 23 July 2026
  • Publication date: 6 January 2026
  • Version: 1.0.0
  • Category: Special features

Resources

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About the Extension Partner

mav-software

mav-software

See all extensions

Partner Status

  • Shopware Extension Partner Shopware
    Extension Partner

Details

  • Ø-Rating: 5
  • Partner since: 2022
  • Extensions: 22

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Very quickly