mpXfaqpro - Product FAQs & Customer Questions

by mr. pixel KG

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Show FAQs on product pages and in Shopping Experiences. Customers ask their own questions, you answer them in the admin, notify by email and publish them as FAQs.

Annually €12.46* /month €299.00 * €149.50* /year after first year €299.00* /year Promotion valid until 18 October 2026 23:59 57.04% discount This is the combination of a 42.96% promotional discount and a 14.08% annual discount.

Monthly €29.00* /month Cancelable monthly

Compatible with:

6.4.8.0 - 6.7.15.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

FAQs and customer questions directly on the product page
Customers ask questions, you answer and publish them as FAQs
FAQ groups for products, categories and Shopping Experiences
Automatic emails via Flow Builder
schema.org structured data for search engines

Features

FAQ tab on the product detail page with product FAQs and FAQ groups
Button "I have a question about this product" next to the wishlist button
Question form with optional email notification about the answer
Overview of unanswered questions in the administration
Send the answer by email and publish the question as a FAQ

FAQ groups for products and categories incl. subcategories
Manage FAQs directly in the product and category detail pages
Shopping Experiences element "FAQs" with group selection
Sorting by priority and active/inactive status per FAQ
Translatable questions, answers and groups
Flow Builder triggers with customizable email templates
Spam protection via Shopware captchas and rate limiting
Settings per sales channel
FAQ permissions for administration user roles
Store API endpoints for headless frontends

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About the Extension

Answer recurring product questions once, right where customers ask them

Customers keep asking the same questions about certain products? With mpXfaqpro you show frequently asked questions directly on the product detail page and in your Shopping Experiences. Customers who do not find an answer ask their own question in a form. You answer it in the administration, the customer is notified by email if they wish, and once you activate the question, the answer is shown as a public FAQ to all other customers.

FAQs on the product detail page

A separate FAQs tab next to the description and reviews shows the questions about this product and the FAQ groups of the product and its categories.
The button I have a question about this product next to the wishlist button leads straight to the question form. On small screens, the FAQ tab opens in the off-canvas.
Questions and answers are shown as an accordion and sorted by priority.

Customer questions and answers

Customers ask a question with their email address and choose whether they want to be notified about the answer.
New questions appear as unanswered questions in the administration under Content > FAQs, including the product or category they were asked about.
You write the answer, send it to the customer by email and publish the question as a FAQ by activating it.
The shop receives an email for every new question; you reply to the customer directly from your mail program.

FAQ groups for products, categories and Shopping Experiences

Bundle general questions, e.g. about shipping, sizes or care, in FAQ groups and maintain them only once.
Assign groups to individual products or to categories. Groups of a category apply to all products in this category and its subcategories.
Use the FAQs element in Shopping Experiences to show selected groups with a headline and description on any page, e.g. a separate FAQ page.

Automation, SEO and security

Flow Builder triggers Question created and Question answered with ready-made email templates in German and English.
FAQs are marked up as schema.org FAQPage structured data for search engines.
The question form is protected by the Shopware captchas and a rate limit.
FAQ permissions for viewing, editing, creating and deleting in the user roles.
Questions, answers and groups are translatable; storefront and administration are available in German and English.

Answer recurring product questions once, right where customers ask them

FAQs on the product detail page

A separate FAQs tab next to the description and reviews shows the questions about this product and the FAQ groups of the product and its categories.
The button I have a question about this product next to the wishlist button leads straight to the question form. On small screens, the FAQ tab opens in the off-canvas.
Questions and answers are shown as an accordion and sorted by priority.

Customer questions and answers

Customers ask a question with their email address and choose whether they want to be notified about the answer.
New questions appear as unanswered questions in the administration under Content > FAQs, including the product or category they were asked about.
You write the answer, send it to the customer by email and publish the question as a FAQ by activating it.
The shop receives an email for every new question; you reply to the customer directly from your mail program.

FAQ groups for products, categories and Shopping Experiences

Bundle general questions, e.g. about shipping, sizes or care, in FAQ groups and maintain them only once.
Assign groups to individual products or to categories. Groups of a category apply to all products in this category and its subcategories.
Use the FAQs element in Shopping Experiences to show selected groups with a headline and description on any page, e.g. a separate FAQ page.

Automation, SEO and security

Flow Builder triggers Question created and Question answered with ready-made email templates in German and English.
FAQs are marked up as schema.org FAQPage structured data for search engines.
The question form is protected by the Shopware captchas and a rate limit.
FAQ permissions for viewing, editing, creating and deleting in the user roles.
Questions, answers and groups are translatable; storefront and administration are available in German and English.

Details

Available: English, German
Latest update: 14 October 2026
Publication date: 28 December 2022
Version: 4.0.1
Category: Detail Page

Resources

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About the Extension Partner

mr. pixel KG

See all extensions

Partner Status

Shopware
Silver Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.2

Average rating of 4.2 out of 5 stars
Partner since: 2019
Extensions: 12
Certifications: 3

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Shopware 6 certified

Installation

Install the extension under Extensions > My extensions and activate it. On installation, the email templates and the Flow Builder flows for new and answered questions are created automatically. The new module can be found under Content > FAQs.

Configuration

Open the extension settings under Extensions > My extensions > mpXfaqpro > Configure. All settings can be set globally or per sales channel.

Allow customers to ask questions: shows the question form and the button I have a question about this product. Disabled by default; enable it if customers should ask their own questions.
Let customers choose to be notified: shows the option to be notified by email about the answer.
Notification enabled by default: preselects this option in the form.
Notification recipient: email address that receives new questions. If empty, the shop email address from Settings > Shop > Basic information is used.
Protect the question form with a captcha: uses the captchas activated under Settings > Shop > Basic information > Captcha. Enabled by default.

Creating FAQs and groups

Under Content > FAQs, card Groups, create groups such as "Shipping" or "Sizes" for questions that apply to several products.
Under Content > FAQs, create a FAQ with question, answer and priority, assign groups and activate it. Lower priority values are shown first.
Use the content language switch to translate questions, answers and group names.

Showing FAQs in the storefront

Product: in the product, tab General, the card FAQ manages the questions about this product and the card FAQ groups assigns groups.
Category: in the category, tab General, the card FAQ groups assigns groups that are shown for all products in this category and its subcategories.
Shopping Experiences: add the block FAQs from the category Text to a layout and select the groups, headline and description in the element settings.

Only active FAQs are shown in the storefront.

Answering customer questions

New questions are listed as unanswered questions on the start page of Content > FAQs. The card Where this question came from shows the product or category.
Write the answer and save. If the customer wants to be notified, you can send the answer by email.
Activate the FAQ to publish the question and answer in the storefront.

Emails and Flow Builder

Under Settings > Automation > Flow Builder, the flows for the triggers Question created (email to the shop) and Question answered (email to the customer) can be adjusted. The email templates are found under Settings > Shop > Email templates.

Permissions

Under Settings > System > Users & permissions, give roles the FAQ permissions for viewing, editing, creating and deleting. Without FAQ permissions, the FAQ module and the FAQ cards in products and categories are hidden.

Updating from version 3.x

All FAQs, groups, assignments, translations, settings and flows are kept. Email templates you have customized are not overwritten. If you have overwritten FAQ templates in your theme, check the template changes in the changelog of version 4.0.0.

Can customers ask their own questions?

Yes. Enable "Allow customers to ask questions" in the extension settings. Customers then use the form in the FAQ tab or the button next to the wishlist button. New questions appear as unanswered questions under Content > FAQs.

Are customer questions published automatically?

No. New questions are saved inactive. They only appear in the storefront after you have answered and activated them.

Can I show the same questions on several products?

Yes. Put them in a FAQ group and assign the group to the products or to a category. Groups of a category are shown for all products in this category and its subcategories.

Can I create a separate FAQ page?

Yes. Add the block "FAQs" to a Shopping Experiences layout and select the groups to show.

How is the question form protected against spam?

By the captchas configured under Settings > Shop > Basic information > Captcha and by a rate limit per IP address.

Is any data lost when updating from version 3.x?

No. FAQs, groups, assignments, translations, settings and flows are kept. Customized email templates are not overwritten.

4.0.1 6.7.0.0 - 6.7.15.1 14 October 2026

Fixed: the administration no longer fails with an error when loading questions that have not been answered yet, for example on the FAQ start page after a customer submitted a question
Changed: new name and description of the extension in the extension overview

4.0.0 6.7.0.0 - 6.7.15.1 13 October 2026

Added: FAQ groups can be assigned to single products, FAQs can be linked to a product or category in the administration, deleting the product or category removes the link
Added: customers can ask a question directly on the product detail page via a button next to the wishlist button
Added: on small screens the button opens the FAQ tab in the off-canvas and expands the question form there
Added: FAQ groups of a category also apply to products in its sub categories, limited to the navigation, footer and service category trees of the current sales channel
Added: the notification opt-in can be edited per question in the administration
Added: settings to show or hide the notification opt-in in the storefront and to set its default value
Added: the question form is protected by the native Shopware captchas configured in Settings > Basic information > Captcha, with a setting to disable it (enabled by default)
Added: submitted questions are validated (question required, max. 255 characters, valid e-mail address) and rate limited per IP address via the new rate limiter "mrpix_faq_form"
Added: the notification mail to the shop uses the customer address as reply-to and contains the question, its product or category and the customer address; the answer mail quotes the original question
Added: pages showing FAQs are invalidated in the HTTP cache when FAQs or groups change, following the cache invalidation settings of the shop; submitted questions do not invalidate the cache
Added: FAQ permissions (viewer, editor, creator, deleter) in the roles of Settings > System > Users & permissions; the FAQ module and the FAQ cards on product and category pages are only shown or editable with the matching FAQ permission
Changed: on update, the HTML and plain text contents of the mail templates "MrpixFAQMailAdmin" and "MrpixFAQMailAnswer" are replaced with the new defaults in every language that still contains the previous default; customized contents are kept and should be compared with the new defaults
Changed: the question form posts to "frontend.mrpix.faq.create" on the language specific storefront URL instead of "store-api.faq.add", is submitted by the core form handler and replaces itself with the success message
Changed: the form fields of "frontend.mrpix.faq.create" and "store-api.faq.add" are read from the request body only, query parameters are ignored
Changed: answers are no longer limited to 512 characters, the column "answer" of "mrpix_faq_translation" is a LONGTEXT column
Fixed: answer mails are only sent to customers who asked to be notified
Fixed: the notification opt-in is no longer lost when the question form is submitted
Fixed: e-mail addresses with internationalized domain names (e.g. kunde@müller.de) are accepted and stored in their ASCII form
Fixed: the store api routes "store-api.faq.search" and "store-api.group.search" no longer fail with the error "FRAMEWORK__ROUTING_ROUTE_ATTRIBUTE_MISSING"
Fixed: the store api routes "store-api.faq.search" and "store-api.group.search" only return active FAQs, also in nested "faqs" associations
Fixed: the FAQ CMS element no longer shows inactive FAQs and sorts them by priority
Fixed: a FAQ CMS element without selected groups no longer breaks the storefront page
Fixed: the group selection in the settings of the FAQ CMS element shows the group names in the result list
Fixed: the FAQs of each group on the product detail page are sorted by priority
Fixed: submitted questions are only linked to products and categories that exist and are visible in the current sales channel
Fixed: multiple FAQ elements on one page no longer share the same element ids
Fixed: the FAQ sections use the Bootstrap 5 attribute "data-bs-parent", so opening a section closes the other sections of the same FAQ element
Fixed: switching the content language in the FAQ and group detail pages of the administration works with Shopware 6.7
Fixed: the save button of the FAQ and group detail pages shows the success state after every save
Fixed: reinstalling the plugin after an uninstall that kept the user data no longer creates duplicate flows or flows without a mail template
Fixed: uninstalling the plugin without keeping the user data removes all flows of the FAQ events
Fixed: administration users without FAQ permissions can open categories again
Fixed: unsaved changes on the FAQ and group detail pages are saved in the previous content language before the language is switched, and opening an existing FAQ or group keeps the selected content language
Fixed: errors while loading or saving FAQs and groups in the administration show a readable notification and no longer leave the page in the loading state
Fixed: the FAQ overview in the administration shows the number of further groups
Fixed: a new mail action in a flow of the event "faq.answered" preselects the customer who asked the question as recipient instead of the shop owner
Fixed: the primary key of the table "mrpix_group_category" contains the column "category_version_id" like its entity definition
Breaking: the FAQ tab moved from "page/product-detail/tabs.html.twig" to "element/cms-element-product-description-reviews.html.twig"; the blocks "page_product_detail_tabs_navigation_faq_list" and "page_product_detail_tabs_content_faq_list" were replaced by "element_product_description_reviews_tabs_navigation_faq_list" and "element_product_description_reviews_tabs_content_faq_list"
Breaking: removed the template "component/faq/list.html.twig" with the block "component_faq_group_list"; "component/faq/faq-panel.html.twig" expects the variable "canAskQuestion"
Breaking: removed the storefront JS plugin "FaqForm", the form attribute "data-faq-form" and the block "component_faq_form_alert"; added the blocks "component_faq_form_origin", "component_faq_form_captcha" and "component_faq_form_hidden_submit"
Breaking: the form field "receive-notification" was renamed to "receiveNotification", the e-mail field uses the input type "email" and the element ids of the FAQ panel and form are suffixed with the product or form id
Breaking: the storefront route "frontend.mrpix.faq.create" returns the Shopware alert response format instead of the created FAQ
Breaking: the many-to-one associations of the mapping entity "mrpix_group_category" were renamed from "groups"/"categories" to "group"/"category"
Breaking: the association "category.groups" is only available in the admin api
Breaking: the associations "categories" and "products" of the entity "mrpix_group" are only available in the admin api
Breaking: submitting a question moved from "Mrpix\FAQ\Service\Faq::createFaqFromRequest()" to the new service "Mrpix\FAQ\Service\FaqQuestionService"

3.2.0 6.7.0.0 - 6.7.15.1 17 November 2025

Updated for Shopware 6.7
Fixed minor bugs

3.1.0 6.6.0.0 - 6.6.10.29 16 June 2025

Minor fixes and improvements

3.0.0 6.6.0.0 - 6.6.10.29 17 April 2024

Shopware 6.6 compatibility

2.0.0 6.5.0.0 - 6.5.8.19 5 June 2023

- Compatibility with Shopware version 6.5

1.0.0 6.4.8.0 - 6.4.18.1 22 December 2022

First release of mpXfaqpro