mpXfaqpro - Product FAQs & Customer Questions

by mr. pixel KG

Rating: no rating ( write a review )

Downloads: <10

Show FAQs on product pages and in Shopping Experiences. Customers ask their own questions, you answer them in the admin, notify by email and publish them as FAQs.

Annually €24.92* /month €348.00 * €299.00* /year 14.08% discount In comparison to the regular monthly price

Monthly €29.00* /month Cancelable monthly

Compatible with:

6.4.8.0 - 6.7.16.0

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

FAQs and customer questions directly on the product page
Customers ask questions, you answer and publish them as FAQs
FAQ groups for products, categories and Shopping Experiences
Automatic emails via Flow Builder
schema.org structured data for search engines

Features

FAQ tab on the product detail page with product FAQs and FAQ groups
Button "I have a question about this product" next to the wishlist button
Question form with optional email notification about the answer
Overview of unanswered questions in the administration
Send the answer by email and publish the question as a FAQ

FAQ groups for products and categories incl. subcategories
Manage FAQs directly in the product and category detail pages
Shopping Experiences element "FAQs" with groups, single FAQs, manual entries or the FAQs of the current page
Accordion, list or grouped layout with navigation
Sorting by priority and active/inactive status per FAQ
Translatable questions, answers and groups
Flow Builder triggers with customizable email templates
Spam protection via Shopware captchas and rate limiting
Settings per sales channel
FAQ permissions for administration user roles
Store API endpoints for headless frontends

Show more Show less

About the Extension

FAQ plugin for Shopware 6: product FAQs and customer questions right in your shop

Customers keep asking the same questions about your products? With mpXfaqpro you answer them once and show the answers exactly where they are needed: on the product detail page, in categories and on any page of your Shopping Experiences. Customers who do not find an answer ask their own question right in the shop. You answer it in the administration, the customer is notified by email if they wish, and with one click the customer question becomes a public FAQ for all other visitors.

Your benefits at a glance

Fewer support requests: common questions about shipping, sizes, care or technical details are answered right on the product.
More confidence at checkout: customers find answers without contacting customer service and can always ask their own question.
Maintain once, use everywhere: FAQ groups apply to individual products, entire categories including subcategories, or any Shopping Experience.
Get found: schema.org structured data (FAQPage) helps search engines and AI search understand your content.
Ready for AI assistants: through the Shopware MCP server, AI assistants can triage open customer questions, prepare answers and maintain FAQs.

FAQs on the product detail page

A separate FAQs tab next to the description and reviews shows the questions about this product and the FAQ groups of the product and its categories.
The button I have a question about this product next to the wishlist button leads straight to the question form. On small screens, the FAQ tab opens in the off-canvas.
Questions and answers are shown as an accordion, sorted by priority.
Every opened question gets its own link in the browser address bar, so you can point to a specific answer, e.g. in customer service emails.

Collect, answer and publish customer questions

Customers ask a question with their email address and decide whether they want to be notified about the answer.
New questions appear as unanswered questions in the administration under Content > FAQs, including the product or category they were asked about.
You write the answer in the Shopware text editor with formatting such as bold text, lists and links, send it to the customer by email and publish the question as a FAQ by activating it.
The shop receives an email for every new question, which you can reply to directly from your mail program. Customer replies to the answer email reach the configured FAQ inbox, and ticket systems and mail clients thread them into the conversation of the original question.
Administration users with FAQ permissions are also notified about new questions directly in the administration.
Bulk edit: select several FAQs or groups to activate, deactivate, assign or delete them together.

FAQ groups for products, categories and Shopping Experiences

Bundle general questions, e.g. about shipping, sizes or care, in FAQ groups and maintain them only once.
Assign groups to individual products or to categories. Groups of a category apply to all products in this category and its subcategories.
Use the FAQs Shopping Experiences element to show FAQ groups, individually selected FAQs in a custom order, questions typed directly into the layout, or automatically the FAQs of the current product or category on any page, e.g. a separate FAQ page.
Display each element as an accordion, an expanded list or grouped with navigation, with a selectable heading level and an optional question form. In the accordion, questions can be marked up as headings for a clear page outline.

New: connect AI assistants via MCP

Current Shopware 6.7 versions ship their own MCP server (Model Context Protocol). mpXfaqpro adds its own tools to it, so AI assistants such as Claude, ChatGPT or Cursor can work with your FAQs.

For your team (Admin API): find open customer questions by status, text, product, category, group or sales channel, answer and publish questions, create and edit FAQs including translations and alternative phrasings, and maintain FAQ groups with their FAQs, products and categories.
Safe by default: writing tools first show a preview only. Nothing is saved or sent until explicitly confirmed. As in the administration, answer emails are only sent to customers who asked to be notified.
Permission-based: access goes through a Shopware integration and is limited to its FAQ permissions.
For your customers (Store API): AI shopping assistants answer product questions from your published FAQs and can submit new customer questions, with the same validation and rate limit as the question form in the shop.

Note: the MCP integration requires the Shopware MCP server, which is still experimental in Shopware 6.7, and an integration with the matching permissions. On 6.7 versions without the MCP server the plugin works as usual, just without the MCP tools.

SEO and structured data

FAQs are output as schema.org FAQPage structured data (JSON-LD), exactly once per page, even with several FAQ elements and the FAQ tab of the product page. The output can be switched off per element.
The structured data contains the page language, the date of the last change of each question and optional alternative phrasings, i.e. other ways customers ask the same question. The phrasings are not shown in the shop.
The markup helps search engines and AI search understand your FAQs; Google no longer shows FAQ rich results since May 2026.

Automation, import/export and security

Flow Builder triggers Question created and Question answered with ready-made email templates in German and English, plus the Flow Builder action Notify administration users.
Export and import FAQs and FAQ groups as CSV with the native Shopware import/export, e.g. to edit them in a spreadsheet or move them to another shop.
The question form is protected by the Shopware captchas and a rate limit.
FAQ permissions for viewing, editing, creating and deleting in the user roles.

Languages and compatibility

Questions, answers and groups are translatable; storefront and administration are available in German and English.
Compatible with Shopware 6.7. The MCP tools require a Shopware 6.7 version with the built-in MCP server (tested with 6.7.15).

FAQ plugin for Shopware 6: product FAQs and customer questions right in your shop

Your benefits at a glance

Fewer support requests: common questions about shipping, sizes, care or technical details are answered right on the product.
More confidence at checkout: customers find answers without contacting customer service and can always ask their own question.
Maintain once, use everywhere: FAQ groups apply to individual products, entire categories including subcategories, or any Shopping Experience.
Get found: schema.org structured data (FAQPage) helps search engines and AI search understand your content.
Ready for AI assistants: through the Shopware MCP server, AI assistants can triage open customer questions, prepare answers and maintain FAQs.

FAQs on the product detail page

A separate FAQs tab next to the description and reviews shows the questions about this product and the FAQ groups of the product and its categories.
The button I have a question about this product next to the wishlist button leads straight to the question form. On small screens, the FAQ tab opens in the off-canvas.
Questions and answers are shown as an accordion, sorted by priority.
Every opened question gets its own link in the browser address bar, so you can point to a specific answer, e.g. in customer service emails.

Collect, answer and publish customer questions

Customers ask a question with their email address and decide whether they want to be notified about the answer.
New questions appear as unanswered questions in the administration under Content > FAQs, including the product or category they were asked about.
You write the answer in the Shopware text editor with formatting such as bold text, lists and links, send it to the customer by email and publish the question as a FAQ by activating it.
The shop receives an email for every new question, which you can reply to directly from your mail program. Customer replies to the answer email reach the configured FAQ inbox, and ticket systems and mail clients thread them into the conversation of the original question.
Administration users with FAQ permissions are also notified about new questions directly in the administration.
Bulk edit: select several FAQs or groups to activate, deactivate, assign or delete them together.

FAQ groups for products, categories and Shopping Experiences

Bundle general questions, e.g. about shipping, sizes or care, in FAQ groups and maintain them only once.
Assign groups to individual products or to categories. Groups of a category apply to all products in this category and its subcategories.
Use the FAQs Shopping Experiences element to show FAQ groups, individually selected FAQs in a custom order, questions typed directly into the layout, or automatically the FAQs of the current product or category on any page, e.g. a separate FAQ page.
Display each element as an accordion, an expanded list or grouped with navigation, with a selectable heading level and an optional question form. In the accordion, questions can be marked up as headings for a clear page outline.

New: connect AI assistants via MCP

Current Shopware 6.7 versions ship their own MCP server (Model Context Protocol). mpXfaqpro adds its own tools to it, so AI assistants such as Claude, ChatGPT or Cursor can work with your FAQs.

For your team (Admin API): find open customer questions by status, text, product, category, group or sales channel, answer and publish questions, create and edit FAQs including translations and alternative phrasings, and maintain FAQ groups with their FAQs, products and categories.
Safe by default: writing tools first show a preview only. Nothing is saved or sent until explicitly confirmed. As in the administration, answer emails are only sent to customers who asked to be notified.
Permission-based: access goes through a Shopware integration and is limited to its FAQ permissions.
For your customers (Store API): AI shopping assistants answer product questions from your published FAQs and can submit new customer questions, with the same validation and rate limit as the question form in the shop.

SEO and structured data

FAQs are output as schema.org FAQPage structured data (JSON-LD), exactly once per page, even with several FAQ elements and the FAQ tab of the product page. The output can be switched off per element.
The structured data contains the page language, the date of the last change of each question and optional alternative phrasings, i.e. other ways customers ask the same question. The phrasings are not shown in the shop.
The markup helps search engines and AI search understand your FAQs; Google no longer shows FAQ rich results since May 2026.

Automation, import/export and security

Flow Builder triggers Question created and Question answered with ready-made email templates in German and English, plus the Flow Builder action Notify administration users.
Export and import FAQs and FAQ groups as CSV with the native Shopware import/export, e.g. to edit them in a spreadsheet or move them to another shop.
The question form is protected by the Shopware captchas and a rate limit.
FAQ permissions for viewing, editing, creating and deleting in the user roles.

Languages and compatibility

Questions, answers and groups are translatable; storefront and administration are available in German and English.
Compatible with Shopware 6.7. The MCP tools require a Shopware 6.7 version with the built-in MCP server (tested with 6.7.15).

Details

Available: English, German
Latest update: 6 November 2026
Publication date: 28 December 2022
Version: 4.7.0
Category: Detail Page

Resources

Reviews (0)

Write a review

If you downloaded this extension you can write a review in the Shopware Account.

Write a review

No reviews found.

About the Extension Partner

mr. pixel KG

See all extensions

Partner Status

Shopware
Silver Partner
Shopware
Extension Partner

Details

Ø-Rating: 4.2

Average rating of 4.2 out of 5 stars
Partner since: 2019
Extensions: 12
Certifications: 4

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Shopware 6 certified

Installation

Install the extension under Extensions > My extensions and activate it. On installation, the email templates and the Flow Builder flows for new and answered questions are created automatically. The new module can be found under Content > FAQs.

Configuration

Open the extension settings under Extensions > My extensions > mpXfaqpro > Configure. All settings can be set globally or per sales channel.

Allow customers to ask questions: shows the question form and the button I have a question about this product. Disabled by default; enable it if customers should ask their own questions.
Let customers choose to be notified: shows the option to be notified by email about the answer.
Notification enabled by default: preselects this option in the form.
Notification recipient: email address that receives new questions and customer replies to answer emails. If empty, the shop email address from Settings > Shop > Basic information is used.
Protect the question form with a captcha: uses the captchas activated under Settings > Shop > Basic information > Captcha. Enabled by default.

Creating FAQs and groups

Under Content > FAQs, card Groups, create groups such as "Shipping" or "Sizes" for questions that apply to several products.
Under Content > FAQs, create a FAQ with question, answer and priority, assign groups and activate it. Lower priority values are shown first.
Optionally add Alternative phrasings, other ways customers ask the same question. They are not shown in the shop; they are only added to the structured data for search engines and AI assistants.
Use the content language switch to translate questions, answers and group names.
To change several FAQs or groups at once, select them in the list and use bulk edit, e.g. to activate FAQs or assign them to groups, or delete them together.

Showing FAQs in the storefront

Product: in the product, tab General, the card FAQ manages the questions about this product and the card FAQ groups assigns groups.
Category: in the category, tab General, the card FAQ groups assigns groups that are shown for all products in this category and its subcategories.
Shopping Experiences: add the block FAQs from the category Text to a layout and select the headline, description and the source of the questions (FAQ groups, individual FAQs, manual entries or the current product or category) in the element settings. Under Settings you choose the layout, the question form and the structured data. For the accordion, Mark up questions as headings renders every question as a heading for a clearer page outline. Manual entries are maintained per language.

Only active FAQs are shown in the storefront.

Answering customer questions

New questions are listed as unanswered questions on the start page of Content > FAQs. The card Where this question came from shows the product or category.
Write the answer and save. If the customer wants to be notified, you can send the answer by email.
Activate the FAQ to publish the question and answer in the storefront.

Emails and Flow Builder

Under Settings > Automation > Flow Builder, the flows for the triggers Question created (email to the shop) and Question answered (email to the customer) can be adjusted. The email templates are found under Settings > Shop > Email templates.

The flow for Question created also contains the action Notify administration users, which shows new questions as a notification in the administration. In the action you set the type, the message and the recipients: by default all users with FAQ permissions, optionally only administrators. You can add the action to other FAQ flows as well.

Import and export

Under Settings > Shop > Import/Export, the profiles Default FAQs and Default FAQ groups export and import CSV files. The id column identifies existing entries; leave it empty to create new ones. Import the groups first, then the FAQs, because the groups column of the FAQs refers to the group IDs. Multiple IDs are separated by "|", alternative phrasings are a JSON list. An import adds assignments to groups, products and categories but does not remove existing ones. No answer emails are sent to customers during an import. To use other columns, duplicate a profile or create a new one with the object type FAQs or FAQ groups.

Permissions

Under Settings > System > Users & permissions, give roles the FAQ permissions for viewing, editing, creating and deleting. Without FAQ permissions, the FAQ module and the FAQ cards in products and categories are hidden.

Updating from version 3.x

All FAQs, groups, assignments, translations, settings and flows are kept. Email templates you have customized are not overwritten. If you have overwritten FAQ templates in your theme, check the template changes in the changelog of version 4.0.0.

Can customers ask their own questions?

Yes. Enable "Allow customers to ask questions" in the extension settings. Customers then use the form in the FAQ tab or the button next to the wishlist button. New questions appear as unanswered questions under Content > FAQs.

Are customer questions published automatically?

No. New questions are saved inactive. They only appear in the storefront after you have answered and activated them.

Can I show the same questions on several products?

Yes. Put them in a FAQ group and assign the group to the products or to a category. Groups of a category are shown for all products in this category and its subcategories.

Can I create a separate FAQ page?

Yes. Add the block "FAQs" to a Shopping Experiences layout and select FAQ groups or single FAQs, or enter the questions directly in the element.

How is the question form protected against spam?

By the captchas configured under Settings > Shop > Basic information > Captcha and by a rate limit per IP address.

Is any data lost when updating from version 3.x?

No. FAQs, groups, assignments, translations, settings and flows are kept. Customized email templates are not overwritten.