EU Warranty & Guarantee Label

1. What is this about?

From 27 September 2026, online sellers in the EU must display a harmonised EU label pointing to statutory warranty rights (Regulation (EU) 2025/1960). In addition, producer guarantees exceeding 2 years may carry the new GARAN label - a real selling point.

This plugin handles both:

• Warranty label: official EU notice on statutory warranty rights. Always shown (mandatory from 27 Sep 2026), in the footer, on the product page and/or in the checkout. Language automatic, 24 EU languages on board.
• Guarantee label (GARAN): official label for producer guarantees. Only for guarantees exceeding 2 years (optional), on the product page. Official multilingual template.

2. Installation (2 minutes)

1. Upload the plugin ZIP in the administration: Extensions › My extensions › Upload extension
2. Click Install and Activate
3. Done - the warranty label appears in the footer immediately (default setting)

Tip: After every change to the plugin settings, clear the shop cache (Settings › System › Caches & indexes) so the storefront reflects the change.

3. Quick start - the 3 most common setups

You will find the settings under Extensions › My extensions › EU Warranty & Guarantee Label › Configuration.

Setup A: "Subtle & compliant" (default, nothing to do)

• Show in footer: on (already the default)
• Result: On every page, the footer shows the link "Your statutory warranty rights" - one click opens the official label in a window.

Setup B: "Like the big shops" (recommended)

• Show on product detail pages: on
• Position on the product detail page: Below the product number (buy box)
• Display of the EU notice: Banner image + modal
• Result: Below the product number, the blue label banner appears with the link "Show warranty label" - one click opens the full notice.

Setup C: "Once in the checkout"

• Show once in the checkout: on
• Result: The label appears on the cart page and the order confirmation page - once per order, not on every item.

All three setups can be freely combined.

4. All settings in detail

Card "Warranty label"

• Warranty label active: Master switch. Can be overridden per sales channel - pure B2B channels can hide the label. Recommendation: on.
• Show in footer: Link in the footer on all pages. Recommendation: on.
• Show on product detail pages: Label on every item. Recommendation: as preferred.
• Show once in the checkout: Label on the cart and order confirmation page. Recommendation: as preferred.
• Display of the EU notice:Text link (modal) = just a link. Banner image + modal = clickable blue label banner. Full view = complete label directly on the page. Recommendation: Banner image + modal.
• Position on the product detail page:Below the product content or Below the product number (buy box). Recommendation: buy box.
• Show PDF link to the EU notice: Link to the official PDF version (opens in a new tab). Recommendation: on.
• Maximum width: CSS width of the label, e.g. 390px or 100%. Recommendation: 390px.
• Additional heading: Custom heading above the label. Empty = default. Recommendation: empty.
• Text of the expand button: Custom link text. Empty = "Your statutory warranty rights". Recommendation: empty.

Card "Guarantee label (GARAN)"

• Guarantee label active: GARAN label on/off. Recommendation: on.
• Show only if "free of charge" confirmed: Safety net: label only when the product custom field is confirmed (GARAN condition per the regulation). Recommendation: on.
• Show only if "covers the entire good" confirmed: Likewise for the second GARAN condition. Recommendation: on.
• GARAN display:Nested display = compact official strip (recommended for shops). Full label = the complete label directly. Recommendation: nested display.
• Link to the full GARAN view: With the nested display, one click opens the full label. Recommendation: on.
• Position on the product detail page: Below the product content or below the product number. Recommendation: buy box.
• Model identifier when custom field is empty: What appears on the label as "Model identifier" when nothing is maintained: product number, EAN or manufacturer product number. Recommendation: product number.
• QR target URL: For the emergency fallback only - the official label already includes its QR code. Recommendation: do not change.

5. Maintaining the guarantee on the product (GARAN)

The GARAN label appears only when the custom fields are maintained on the product. You find them on the product under Specifications › Custom fields › Warranty & Guarantee (EU label):

1. Guarantee duration (years) - e.g. 5. At 2 or less, no label appears (as the regulation requires: only above 2 years is there a value that must be labelled).
2. Guarantee: brand - e.g. Miele. Appears on the label under "Brand/Trademark".
3. Guarantee: model identifier - optional; empty = fallback per the setting (e.g. product number).
4. Guarantee free of charge confirmed - tick if the guarantee is free.
5. Guarantee covers the entire good - tick if the guarantee covers the whole product.

Points 4 and 5 are the legal GARAN conditions. Only when both are confirmed (and the duration is over 2 years) does the plugin show the label.

Example: 5-year producer guarantee, free of charge, whole device → duration 5 + both ticks → the official GARAN label with "5", brand, model and QR code appears automatically on the product page.

Excluding items from the warranty label

For special cases (e.g. second-hand goods, where a shorter period may apply) there is the product custom field "Hide warranty label" - tick it, and the product page of that item shows no warranty label. Footer and checkout are not affected.

Hiding the guarantee label for individual items

Set the custom field "Show guarantee label (override)" to inactive - then the GARAN label stays hidden for that item, even if all conditions are met.

6. Multilingual support

• The EU notice is included in all 24 official EU languages and automatically follows the storefront language.
• If an exact regional version is missing, the fallback chain applies: de-CH → de-DE → … → en-GB.
• The plugin texts (link texts, headings) can be adjusted under Settings › Shop › Snippets - just search for ncnKGEuWarrantyLabel.

7. Frequently asked questions (FAQ)

The label does not appear - what's wrong?

1. Cache cleared? (Settings › System › Caches & indexes)
2. Ran assets:install after the installation?
3. Correct sales channel? The settings apply per sales channel - check the channel at the top of the configuration window.
4. For the GARAN label: duration over 2 years? Both confirmation ticks set?

Can I show the label only in certain sales channels?
Yes. In the plugin configuration, select the sales channel at the top and switch off "Warranty label active" for that channel (e.g. for B2B).

Does the plugin set cookies or load external content?
No. No JavaScript tracking, no cookies, no external resources - all graphics, PDFs and fonts are stored locally in the plugin (GDPR-friendly).

Does the plugin change my theme?
No. All template extensions are purely additive (own blocks are appended, nothing is overridden) - core and theme updates remain stable.

What happens on uninstall?
Without "keep data", custom fields and plugin settings are removed completely. With "keep data", both are retained.

Where do the label graphics come from?
From the official templates for Regulation (EU) 2025/1960 (Annex I and II) - unchanged; for the GARAN label, the plugin only fills the designated fields (years, brand, model).