Managing customer support tickets
Downloads:
<10
Enhance customer satisfaction with a native support ticket system. Allow customers to create tickets for products and orders, manage conversations, and receive notifications.
Compatible with:
6.6.0.0 - 6.7.10.2
Includes:
The subscription starts with a free trial month during which it can be canceled at any time.
During the subscription all released updates are included for free
In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.
Description
Highlights
About the Extension
Integrates a comprehensive customer support ticket system directly into your Shopware 6 store. It allows your customers to reach out for help regarding specific products or orders directly from their account area, ensuring all communication is centralized and easy to manage.
Who is it for?
- Merchants looking to centralize customer inquiries and improve response times.
- Customer Service Teams needing a structured way to handle product and order-related support.
- Shops with complex products that require detailed post-purchase support (e.g., repairs, technical questions).
- SEO-driven stores focusing on high-quality customer experience and retention.
Use cases
- Customers can ask questions about a specific purchased product directly from their account.
- Provide a dedicated "Support" button on the order history page for easy access.
- Manage ticket statuses (Open, In Progress, Closed) to keep customers informed.
- Exchange messages between customers and admins within the native Shopware flow.
- Receive instant email notifications for new tickets and replies.
Main components
- Account Integration: New "Support Tickets" and "Purchased Products" sections in the customer account.
- Product & Order Support: Targeted support buttons on relevant storefront pages.
- Conversation System: Real-time message exchange with configurable limits.
- Admin Management: Full-featured admin module to view, manage, and reply to tickets with real-time updates.
- Notification Service: Automatic email alerts and smart status management.
Performance & Quality
- Full multi-language support (English & German included).
- Highly flexible: choose which support types to offer and set message limits.
- Staff-friendly: granular permissions (ACL) and automatic ticket reopening on admin reply.
- Smart Prevention: avoids duplicate open tickets for the same item.
- Seamlessly integrated into the native Shopware look and feel.
- Built for speed: lightweight and optimized for high-traffic stores.
Professional support management made easy. Native, structured, and user-friendly.
Details
- Available: English, German
- Latest update: 1 June 2026
- Publication date: 10 June 2026
- Version: 2.0.1
- Category: Customer account
Resources
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About the Extension Partner
nextsolutions GmbH
Partner Status
-
Shopware
Extension Partner
Details
- Partner since: 2024
- Extensions: 5
Support
- Based in: Germany
- Speaks: German, English
- Response time: Very quickly