Review Extras - Flow & Rules for Reviews

by okuehne

Extends the Flow Builder with three triggers for product reviews (created, status changed, updated) and the Rule Builder with six conditions for review evaluation.

Expected release: May 2026

Compatible with:

Self-hosted

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

New Flow Builder triggers - fire when reviews are created, status changed or updated
New Rule Builder conditions - check rating, product, customer, sales channel, status and verified purchase
Automated workflows - every trigger combinable with all standard Flow Actions (mail, set tag) and app system integrations
12 Twig variables per trigger - IDs and names for review, product, customer, sales channel and language usable directly in mail templates
GDPR-compliant and without external services - no tracking, no outbound API calls

Features

Flow trigger "Review created" (okuehne_review_extras.review.created)
Flow trigger "Review status changed" (okuehne_review_extras.review.status_changed) - fires on moderation
Flow trigger "Review updated" (okuehne_review_extras.review.updated) - fires when title, content or rating is changed
Rule condition "Review rating" - numeric comparison (=, !=, <, <=, >, >=)
Rule condition "Review product" - in_list/not_in_list for product IDs

Rule condition "Review customer" - in_list/not_in_list for customer IDs
Rule condition "Review sales channel" - in_list/not_in_list for sales channel IDs
Rule condition "Review status" - visible/not visible (moderation)
Rule condition "Verified purchase" - checks order existence for customer + product via database query
Twig variables per trigger - reviewId, reviewTitle, reviewContent, reviewPoints, reviewStatus, productId, productName, customerId, customerName, salesChannelId, salesChannelName, languageId
MailAware integration - direct delivery to customer or guest email from any trigger
Fully translated into German and English

Show more Show less

About the Extension

Review automation for the Flow Builder and Rule Builder

Review Extras extends the Shopware Flow Builder with three new triggers and the Rule Builder with six new conditions around product reviews. This enables workflows that react to every new review, every status change (moderation) or every content update - filtered fine-grained by product, customer, sales channel, rating or verified purchase.

The three Flow triggers

Review created - fires as soon as a customer submits a new review
Review status changed - fires when moderation publishes or hides a review
Review updated - fires when title, content or rating is changed

The six Rule conditions

Review rating - numeric comparison (=, !=, <, <=, >, >=)
Review product - in_list / not_in_list for specific products
Review customer - in_list / not_in_list for specific customers (e.g. VIP segments)
Review sales channel - fine-grained control per sales channel
Review status - visible / not visible (moderation)
Verified purchase - checks via database query whether a confirmed order exists for customer + product

Typical use cases

Email to the service team when a 1-2 star review arrives
Webhook notification (e.g. Slack/Teams via app system) for verified 5-star reviews as a marketing trigger
Set a customer tag when a specific product gets a bad review
Thank-you email to customers with verified purchase after publication of their review
Cross-channel reporting when reviews arrive from a specific sales channel

Twig variables per trigger

Each trigger provides 12 scalar variables for direct use in mail templates and flow actions: reviewId, reviewTitle, reviewContent, reviewPoints, reviewStatus, productId, productName, customerId, customerName, salesChannelId, salesChannelName, languageId.

GDPR-compliant and without external services

The plugin does not send data outside, uses no trackers and requires no API keys. All evaluations happen exclusively in your Shopware system.

Details

Available: English, German
Latest update: 9 June 2026
Version: 7.1.0
Category: Administration

About the Extension Partner

okuehne

See all extensions

Partner Status

Shopware
Extension Partner

Details

Ø-Rating: 5

Average rating of 5 out of 5 stars
Partner since: 2023
Extensions: 2

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Can guest reviews (without customer account) also be evaluated?

Yes. Triggers fire for guest reviews too. The 'verified purchase' rule returns false for guests (no customer account = no verifiable purchase).

Does the plugin support multiple sales channels or languages?

Yes. Triggers and rules work across sales channels. The sales channel rule allows fine-grained control per channel.

How does the plugin verify a 'verified purchase'?

The rule checks via database query whether a confirmed order exists for the customer and product. The check runs in the subscriber before rule evaluation (vendor pattern), not inside the rule itself.

Does the plugin affect the storefront or how reviews are displayed?

No. The plugin runs only in the admin area and uses the existing vendor event product_review.written. Storefront display is unchanged.