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OMQ

OMQ Help - FAQ / Help page

by OMQ
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Downloads: 331
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OMQ Help is a dynamic help page with questions and answers similar to FAQ. The search guides your customers by auto-completion directly to the right answer.
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Compatible with:
6.0.0-DP1 - 6.7.3.1
Includes:
The subscription starts with a free trial month during which it can be canceled at any time.
During the subscription all released updates are included for free
In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

  • - Automate the response to service requests
  • - Customers get a quicker response to their support requests
  • - Your answers always have the same answer quality
  • - The answers are available on all channels
  • - Increase customer satisfaction with realtime responses

Features

  • -Automated Support
  • -AI based real-time search
  • -Dynamic and therefore compatible with SEO
  • -Google FAQ Snippet Extension (coming soon)
  • -32 different languages
  • -FAQ in real-time
  • -Multimedia answers
  • -Responsive design
  • -Easy use

About the Extension

  1. Download and install the plug-in into your shop.
  2. Accomplish the configuration at Settings > Plugins > OMQ Help Settings.
  • If you already have an account at OMQ, fill in the right account name into the input field.
  • If you do not have an account yet, please create a new one. Then, we contact you via email to introduce you to the software and give you the login details. You can test our software for 14 days for free.
OMQ Contact is implemented as an additional form element in an already existing form. For this, you go to Content > Shopping Experiences to create a new page or open a pre-existing one. On that page, you insert a new Text & Image > OMQ Help block.Click on the Gearwheel of the Contact element and add an API Key. You can find it in the administration of the OMQ interface at Help.Test the help page.


In order to improve the SEO capability of the plugin, introduce into the Google Crawler the URL Parameter question. To do this, go to your Google Search Console and make the adjustment under Crawling > URL Parameters. Add the parameter question as page content changes and create a page selection for each URL.

Details

  • Available: English, German, Dutch, Italian, French, Armenian, Bulgarian, Czech, Finnish, Norwegian, Polish, Portuguese, Spanish, Swedish, Swiss German, Turkish
  • Latest update: 21 October 2025
  • Publication date: 22 May 2020
  • Version: 1.0.8
  • Category: Special features

Resources

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About the Extension Partner

OMQ

OMQ

See all extensions

Partner Status

  • Shopware Technology Partner Shopware
    Technology Partner
  • Shopware Extension Partner Shopware
    Extension Partner

Details

  • Ø-Rating: 4.4
  • Partner since: 2015
  • Extensions: 4

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Quickly