Cloud / Self-hosted
You can run Shopware in the cloud or use it as a self-hosted solution for your shop. Here you can check if a particular extension can be used in the cloud or self-hosted variant.
This extension cannot be used in a Shopware Cloud shop. Cloud Self-hosted
This app is available for Shopware 5
- Support by: OMQ
- Support languages:
- Order number: OMQ9877682452843f
- Manufacturer: OMQ
- Version: 1.0.1
- Last update: 20 May 2020
- Language support:
- Self-hosted compatibility: 6.0.06.1.0 – 22.214.171.124.0 – 126.96.36.199.0.0 – 188.8.131.52.3.1.0 – 184.108.40.206.3.2.0 – 220.127.116.11.3.3.0 – 18.104.22.168.3.4.0 – 22.214.171.124.3.5.0
- - Automate the response to service requests
- - Customers get a quicker response to their support requests
- - Your answers always have the same answer quality
- - The answers are available on all channels
- - Increase customer satisfaction with realtime responses
- - Automated customer service
- - Realtime search
- - Realtime FAQ
- - Multimedia answers
- - Customizable design
- - Easy to learn
With OMQ Contact you work more efficiently in and increase the satisfaction of your customers in the contact area of your website.
OMQ's Artificial Intelligence understands the intention of customer requests in the contact form and answers them automatically.
If a customer writes a message to support in the form, the right answer appears in real time next to the text field. This means that the customer does not send a request. Because of the AI technology your agent no longer has to answer the customer inquiry. OMQ Contact is an ideal addition to your FAQ or help page.
OMQ knowledge base
OMQ Contact gives you access to the OMQ knowledge base. Here you can manage the entire knowledge and content of your individual areas. You can simply create your information using the question-answer principle.
The knowledge base acts as a central interface to all your communication channels and learns comprehensively. Internally, you can also use the intelligent search. For example in the knowledge database to get to drafts of questions faster. You can find out more about the OMQ knowledge database here:
All communication channels
OMQ Contact answers customer questions immediately on your contact page.
OMQ Help assists your customer to find the right solution automatically on your help page
OMQ Assist helps your customer service agent by solving request in your ticket system.
OMQ Reply automatically solves customer requests in your inbox and send them out.
OMQ Chatbot replies automatically customers' inquiries via instant messaging
If you have any questions please do not hesitate to contact us:
Email: email@example.com | Internet: https://www.omq.ai/company/contact/
- Download and install the plug-in into your shop.
- Accomplish the configuration at Settings > Plugins > OMQ Contact Settings.
- If you already have an account at OMQ, fill in the right account name into the input field.
- If you do not have an account yet, please create a new one. Then, we contact you via email to introduce you to the software and give you the login details. You can test our software for 14 days for free.