Ready This is a plugin especially developed for Shopware 6
OMQ Contact
Current version:

Version:

Free
Free
This plugin is available for Shopware 5
Support
  • OMQ
  • de_DE en_GB
This manufacturer responds quickly to support requests
Plugin details
  • OMQ9877682452843f
  • OMQ
  • 1.0.1
  • 20 May 2020
  • de_DE en_GB es_ES fi_FI fr_FR it_IT nb_NO nl_NL pl_PL sv_SE bg_BG cs_CZ pt_PT hy de_CH tr
  • 6.0.0
    6.1.0 – 6.1.6
    6.2.0 – 6.2.3
    6.3.0.0 – 6.3.0.2
OMQ Contact With  OMQ Contact   you work more efficiently in and increase the satisfaction of... more

Product information

Highlights

  • - Automate the response to service requests
  • - Customers get a quicker response to their support requests
  • - Your answers always have the same answer quality
  • - The answers are available on all channels
  • - Increase customer satisfaction with realtime responses

Features

  • - Automated customer service
  • - Realtime search
  • - Realtime FAQ
  • - Multimedia answers
  • - Customizable design
  • - Easy to learn

Description

OMQ Contact

With OMQ Contact you work more efficiently in and increase the satisfaction of your customers in the contact area of your website.

OMQ's Artificial Intelligence understands the intention of customer requests in the contact form and answers them automatically.

If a customer writes a message to support in the form, the right answer appears in real time next to the text field. This means that the customer does not send a request. Because of the AI technology your agent no longer has to answer the customer inquiry. OMQ Contact is an ideal addition to your FAQ or help page.


OMQ knowledge base

OMQ Contact gives you access to the OMQ knowledge base. Here you can manage the entire knowledge and content of your individual areas. You can simply create your information using the question-answer principle.

The knowledge base acts as a central interface to all your communication channels and learns comprehensively. Internally, you can also use the intelligent search. For example in the knowledge database to get to drafts of questions faster. You can find out more about the OMQ knowledge database here:

https://www.omq.ai/

All communication channels

OMQ Contact

OMQ Contact answers customer questions immediately on your contact page.

OMQ Help

OMQ Help assists your customer to find the right solution automatically on your help page

OMQ Assist

OMQ Assist helps your customer service agent by solving request in your ticket system.

OMQ Reply

OMQ Reply automatically solves customer requests in your inbox and send them out.

OMQ Chatbot

OMQ Chatbot  replies automatically  customers' inquiries via instant messaging


Contact us

If you have any questions please do not hesitate to contact us: 

Email: support@omq.ai | Internet: https://www.omq.ai/company/contact/

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Customer reviews

Installation manual

  1. Download and install the plug-in into your shop.
  2. Accomplish the configuration at Settings > Plugins > OMQ Contact Settings.
  • If you already have an account at OMQ, fill in the right account name into the input field.
  • If you do not have an account yet, please create a new one. Then, we contact you via email to introduce you to the software and give you the login details. You can test our software for 14 days for free.
OMQ Contact is implemented as an additional form element in an already existing form. For this, you go to ContentShopping Experiences to create a new page or open a pre-existing one. On that page, you insert a new FormOMQ Contact block below another Form block. OMQ Contact integrates itself automatically into the form above.Click on the Gearwheel of the Contact element and add an API Key. You can find it in the administration of the OMQ interface at Contact.Test the contact form on your website.

Changelog

Version 1.0.1

- Added translations

Version 1.0.0

Initial Release OMQ contact.

About the manufacturer

OMQ OMQ Shopware Technology Partner Shopware Technology Partner 4 Extensions 5 Ø Rating
Current version:

Version:

Free
Free

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