Question Answer

by Ongrano

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Downloads: <10

The Ongrano Question Answer plugin enhances shopping experiences with user-centric design, insightful Q&A stats, and SEO-friendly content, fostering trust and boosting sales.

Annually €4.99* /month €70.80 * €59.90* /year 15.4% discount In comparison to the regular monthly price

Monthly €5.90* /month Cancelable monthly

Compatible with:

6.4.0.0 - 6.6.8.2

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

User-centric design: Prioritize users' own questions for ease of access.
Informative statistics: Track user interactions and conversion post-Q&A.
Rich, detailed answers: Employ HTML for enhanced responsiveness.
Efficient cost management: Direct Q&A reduces customer service overheads.
Sales optimization: Foster trust and improve conversion rates through transparency.

Features

Highlighted User Questions: One of the key frustrations for users on many e-commerce platforms is searching for their previously asked questions. The Ongrano Question Answer plugin negates this by intelligently listing a user's queries at the top, ensuring they don’t waste time sifting through a myriad of other questions.
Advanced User Interaction Statistics: Knowledge is power. By understanding how users interact with the Q&A, businesses can refine their strategies. Did a particular answer lead to a sale? Was a query left unanswered too long, leading to a cart abandonment? These insights guide improvements for better customer satisfaction and increased revenue.
HTML-enhanced Answers: A simple text answer can sometimes fall short. With HTML support, store owners can embed images, use varied text formats, or even include videos. This results in richer, more engaging, and clearer answers.
Cost-effective Customer Service: Addressing the same questions repeatedly drains resources. By addressing common queries directly on the product page, this tool minimizes redundant interactions, freeing up customer service to handle more complex queries and tasks, and thus reducing operational costs.
Engaging Vote System: Questions can be upvoted or downvoted by users, highlighting the relevance and importance of each question. This encourages community engagement and highlights the most pertinent questions and answers.

Store API Compatibility: Ongrano Question Answer is designed to effortlessly integrate with your store's API, ensuring a smooth and comprehensive user experience. This compatibility means you can extend the functionality and easily connect with other tools or systems you might be using.

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About the Extension

Why Ongrano Question Answer is a Game-Changer

E-commerce has evolved. It’s no longer just about selling products but engaging customers in a conversation. The Ongrano Question Answer plugin is not just another tool; it's a bridge to understanding and fulfilling customer needs. It encapsulates the essence of e-commerce 2.0 – a platform that's not just transactional but conversational.

Every question asked is a potential objection to purchase. By addressing it head-on, not only is the objection cleared, but it establishes trust. It shows the customer that the business cares, is knowledgeable, and is transparent in its dealings.

Details

Available: English, German, Dutch, Italian, French, Czech, Danish, Polish, Portuguese, Spanish, Swedish
Latest update: 11 November 2024
Publication date: 21 September 2023
Version: 1.1.0
Category: Detail Page

Resources

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About the Extension Partner

Ongrano

See all extensions

Partner Status

Shopware
Extension Partner

Details

Partner since: 2023
Extensions: 7

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

Is it suitable for all kinds of e-commerce businesses?

Absolutely. Whether you're a niche store selling specialized products or a large e-commerce platform with a diverse range, Ongrano Question Answer is designed to elevate the shopping experience across the board.

How does the notification system work?

When a question is asked or answered, relevant parties, including the store owner and the user who posed the question, receive an email notification. This ensures timely responses and keeps the users engaged.

Is there a limit to the number of questions a product can have?

There is no hard limit set by Ongrano Question Answer, allowing for a comprehensive discussion around products. However, store owners have the flexibility to manage and curate the Q&A for clarity and relevance.

How does Ongrano Question Answer differentiate from standard Q&A tools?

Unlike basic Q&A tools, Ongrano focuses on the holistic customer journey. From prioritizing their queries, offering rich-answer formats, to tracking their post-Q&A behavior, it's built for businesses that understand the value of customer-centricity.

Can users upvote or downvote questions and answers?

Yes, the voting system allows users to upvote relevant questions and helpful answers, while downvoting irrelevant or unhelpful content. This allows the most valuable content to be more visible to users.

Are the questions and answers SEO-friendly?

Absolutely! Q&A content can significantly improve organic search results as they often contain relevant keywords and address common user queries. Ongrano Question Answer is designed to be SEO-friendly, aiding in better site visibility.

How do the statistics of the benefits work?

Ongrano Question Answer offers in-depth analytics to track user interactions post-Q&A. Store owners can see if users who asked questions viewed the answers and whether that led to a product purchase, aiding in refining marketing and customer engagement strategies.