PAQATO Track & Trace and shipping messages

About the Extension

PAQATO is the post-purchase experience platform for e-commerce teams who want to continue winning over customers even after the checkout. With PAQATO, retailers no longer leave shipping notifications—such as "Your package will be delivered tomorrow"—in the hands of external carriers. Through transparent communication, branded track & trace pages, and smart analytics, PAQATO ensures 5-star reviews, higher CLV, increased revenue, and long-term customer loyalty.

Furthermore, PAQATO provides a complete overview of the performance of all shipping service providers. Using AI-powered analytics, PAQATO transforms shipping data into immediate action: checking, comparing, and data-driven optimization of shipping processes enables fast, targeted decision-making. This secures customer satisfaction, reduces service costs through automated processes, and enables scalable growth.

Over 2,500 brands, including Thalia, KoRo, and ROSE Bikes, trust PAQATO’s 10 years of e-commerce expertise.

Discover the functional world of PAQATO for your online shop. Simply integrated - in just a few minutes.

SPEAQ is your solution for personalized and automated post-purchase shipping notifications. Whether via email, SMS, or push notification—with SPEAQ, your customers receive proactive, detailed information regarding various shipping events, ensuring a smooth shopping experience and eliminating the need for inquiries. Send status updates in your brand’s design and wording, and use these additional touchpoints for supplementary product recommendations and review requests.

TRAQ allows you to integrate a custom tracking page directly into your online shop. With TRAQ, you and your customers are no longer dependent on the tracking pages of your carriers. Instead, you direct customers back to your shop during the shipping process, where they can find all the information regarding their delivery status. Additionally, your track & trace page becomes a revenue and growth driver for your shop in no time through strategically placed product recommendations and special offers.

With QONTROL, you finally have a full overview of your carriers' performance. A central dashboard provides detailed analytics on transit times, delivery rates, delays, and issues for all your shipments. Check, compare, and optimize your shipping processes based on data. QONTROL helps you act quickly and purposefully when problems arise to ensure customer satisfaction. Maintain control from checkout to return with QONTROL's comprehensive data analysis and be perfectly prepared for negotiations with your logistics partners.

RETURN is your digital returns portal that ensures fully automated and seamless returns processing for you and your customers. Define your own rules and conditions regarding return periods, reasons for return, cart values, and country-specific features within the portal. Your customers create returns digitally and directly via your portal. RETURN creates an uncomplicated returns experience for your customers while simultaneously reducing your team's service workload. Detailed evaluations of return reasons and returned items help you sustainably reduce your return rate.

Advantages for you as a retailer

• 65% lower service costs through transparent and proactive multi-channel communication regarding shipping status.

• 75% more shop traffic as your customers return to your track & trace page during the delivery period.

• 10% more revenue through cross-selling products or promotions on your own track & trace page and within status messages.

• 10x more relevant touchpoints along the shipping journey for sustainable customer interaction with every order.

• 100% control and transparency over carrier performance—from checkout to return.

• 98% positive reviews and long-term happy customers.

Advantages for your customers

• Full Care, No Stress: Your customers enjoy the peace of mind that you have everything under control. Proactive updates instead of uncertainty build real trust.

• One Voice, One Brand: No more third-party logos from DHL & Co.—all information comes directly from you. Your brand remains the sole point of contact, from the shopping cart to the doorstep.

• The Digital Companion: You accompany every package step-by-step. Your customers don't just know where the shipment is; they feel valued throughout the process.

• Self-Service in Your Style: Customers find answers on your track & trace page before they need to contact support—saving time and frustration.

• Anticipation Instead of Frustration: Through personalized messages, you turn the waiting period into part of the shopping experience and increase the excitement for the unboxing.

Shopware offers systems for the e-commerce of the future that focus on the customer experience and adapt to the growth of your online store. 

For Shopware Shops there is a plugin!

In order to use and apply the solution of the All-In-One Tool from PAQATO, we need the order header data of your orders. With the installation of the Shopware plugin the use of PAQATO is very easy. You can find more information about the configuration of the plugin under "Configuration".

Have we caught your interest? 

Then book your personal and free consultation appointment now and test the PAQATO plugin.

PAQATO Sales Team

Phone: +49 251 149 819 70

Email: sales@paqato.com

www.paqato.com