Payment reminder for unpaid orders

by ACRIS E-Commerce GmbH

Recommended

Silver certified

Rating: 4.6

(10 reviews)

Downloads: 171

The plugin allows for fully automated email reminders for unpaid orders, triggered by defined time intervals, helping merchants increase payment completion rates efficiently.

Annually €26.58* /month €348.00 * €319.00* /year 8.33% discount In comparison to the regular monthly price

Monthly €29.00* /month Cancelable monthly

Compatible with:

6.4.0.0 - 6.7.1.2

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Automatic payment reminder via email
Interval control per payment method and sales channel

Features

Configurable sending interval (e.g., 60 minutes after order time)
Control of reminders by sales channel, payment method, and payment status
Exception option for order statuses where no reminder should be sent
Display of the last cron job execution in the plugin
Activation/deactivation directly in the admin under Extensions > My Extensions > Configure

Integration into the order section: new category “Payment Status Time Interval” for defining conditions

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About the Extension

Purpose

Many shop owners struggle with unpaid orders – even with payment methods like PayPal or credit card. This plugin intervenes automatically, sends a friendly reminder to the customer about the outstanding payment, and significantly increases the rate of completed payments – without manual effort.

Possible Use Cases / Application Scenarios

Reminder for cancelled or failed PayPal payments
Follow-up email for prepayment orders with no incoming payment
Reminder for repeatedly defaulting customers
Automated processes in B2B environments with longer payment terms

Usage

After installation, the plugin can be activated or deactivated via
Extensions > My Extensions > Configure

In the Orders section, a new category appears:
“Payment Status Time Interval”.
Here, individual conditions for sending reminders can be set – including sales channel, payment method, payment status, interval time (in minutes), and exclusions for certain order statuses.

Limitations / Notes

An active cron job is required for automatic sending
The Shopware email template must exist and be customized
The plugin does not send dunning levels or fees – only payment reminders

Note on Plugin History and Support
This plugin was originally developed by Proxation GmbH and has been handed over to ACRIS E-Commerce GmbH for further development and maintenance as part of a strategic realignment of the company.
For support inquiries, please contact us as usual via account.shopware.com. We will be happy to assist you there.

Details

Available: English, German
Latest update: 31 July 2025
Publication date: 19 March 2021
Version: 5.0.0
Category: Administration

Resources

Reviews (10)

Average rating

4.6

Based on 10 reviews

4.5 Functionality

4.4 Usability

4.4 Documentation

4.6 Support

Write a review

If you downloaded this extension you can write a review in the Shopware Account.

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Absolut notwendige Erweiterung

5.0

by Timo von Medentis

22 April 2024 11:14

Wir sind sehr glücklich über und mit dieser Erweiterung, würden diese Funktion eigentlich im SW Standard sehen. Ist nicht ganz einfach im Setup, aber einmal erledigt läuft es reibungslos. Support steht schnell für Antworten oder Setup Hilfe bereit. Ich würde das Ding jedem Shopbetreiber empfehlen :)

5.0 Functionality

4.0 Usability

5.0 Documentation

5.0 Support

Mangelhaft

1.5

by Sebastian

14 February 2024 17:54

Plugin funktioniert mit aktueller SW Version nicht. Keine Support-Reaktionen mehr. Ticket seit drei Tagen überfällig.

1.0 Functionality

1.0 Usability

2.0 Documentation

1.0 Support

5.0

by Enamora

21 April 2021 11:56

Seit shopware 6 gibt es tendenziell mehr Bestellungen die nicht komplett bezahlt werden. Durch die Erinnerung die durch dieses Plugin ermöglicht wird, schaffen wir große Abhilfe. Vielen Dank! Support hat bei einer Frage zur Konfiguration auch schnell geantwortet.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support