Payment reminder for unpaid orders
Description
Highlights
About the Extension
Purpose
Many shop owners struggle with unpaid orders – even with payment methods like PayPal or credit card. This plugin intervenes automatically, sends a friendly reminder to the customer about the outstanding payment, and significantly increases the rate of completed payments – without manual effort.
Possible Use Cases / Application Scenarios
Reminder for cancelled or failed PayPal payments
Follow-up email for prepayment orders with no incoming payment
Reminder for repeatedly defaulting customers
Automated processes in B2B environments with longer payment terms
Usage
After installation, the plugin can be activated or deactivated via
Extensions > My Extensions > Configure
In the Orders section, a new category appears:
“Payment Status Time Interval”.
Here, individual conditions for sending reminders can be set – including sales channel, payment method, payment status, interval time (in minutes), and exclusions for certain order statuses.
Limitations / Notes
An active cron job is required for automatic sending
The Shopware email template must exist and be customized
The plugin does not send dunning levels or fees – only payment reminders
Note on Plugin History and Support
This plugin was originally developed by Proxation GmbH and has been handed over to ACRIS E-Commerce GmbH for further development and maintenance as part of a strategic realignment of the company.
For support inquiries, please contact us as usual via account.shopware.com. We will be happy to assist you there.
Details
- Available: English, German
- Latest update: 28 July 2025
- Publication date: 19 March 2021
- Version: 5.0.0
- Category: Administration
Resources
Reviews (10)
Absolut notwendige Erweiterung
Mangelhaft
Mega geniales Plugin
Geiles Ding!
Gutes Plugin!
Nettes Feature, hilfreich für Shopbesitzer
Geniales Plugin!
Tut das was soll, guter Support
Bestes Plugin für mehr Abschlüsse
Ideales Plugin für mehr Kaufabschlüsse
About the Extension Partner
ACRIS E-Commerce GmbH
Partner Status
-
Shopware
Bronze Partner -
Shopware
Premium Extension Partner
Details
- Ø-Rating: 4.9
- Partner since: 2015
- Extensions: 156
Support
- Based in: Austria
- Speaks: German, English
- Response time: Very quickly