Payment reminder for unpaid orders

by ACRIS E-Commerce GmbH

Rating: 4.6

Downloads: 195

The plugin allows for fully automated email reminders for unpaid orders, triggered by defined time intervals, helping merchants increase payment completion rates efficiently.

Annually €26.58* /month €348.00 * €319.00* /year 8.33% discount In comparison to the regular monthly price

Monthly €29.00* /month Cancelable monthly

Compatible with:

6.4.0.0 - 6.7.14.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Automatic dispatch of payment reminders for outstanding orders
Multi-stage reminder logic with individually definable time intervals
Flexible control based on payment status, payment method and sales channel

Features

Automatic payment reminders based on payment status
Two freely configurable reminder levels with individual sending intervals
Customisable email templates for each payment reminder
Automatic change of payment status possible after reminder sent
Control of reminders by sales channel, payment method and payment status

Exclude certain order statuses from reminders
Start date for sending reminders can be defined
Optional attachment of the invoice to the reminder email
Display of the last cron job execution in the plugin
Activation/deactivation directly in the admin under Extensions > My Extensions > Configure
Integration into the order area: new category ‘Payment Status Time Interval’ for defining the conditions

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About the Extension

Purpose of the plugin

Outstanding or late payments often lead to additional administrative work, as customers have to be manually reminded of outstanding orders. This plugin automates the sending of payment reminders and helps to receive payments faster

Automatic payment reminders
The plugin monitors orders with specific payment statuses and automatically sends payment reminders to customers. The sending times can be set individually so that reminders are sent after a few hours, days or weeks, for example. Several reminder levels can be set up, such as a first friendly reminder and another reminder at a later date. Separate sending intervals and email templates can be defined for each level.

Flexible configuration

Reminders can be controlled specifically according to payment status, payment method and sales channel. In addition, order statuses can be specified for which no reminder should be sent. Optionally, a new payment status can be set automatically after a reminder has been sent in order to control the further processing of the order.

Send invoice directly in the reminder
Optionally, the invoice can be automatically attached to the payment reminder. This means that customers receive all relevant information directly in the email and can complete the payment quickly and easily.

Possible use cases / application scenarios

Reminder for cancelled or failed PayPal payments
Follow-up email for prepayment orders without receipt of payment
Reminder for recurring late-paying customers
Automated processes in the B2B environment with longer payment terms

Restrictions / notes

An active cron job is required for automatic sending
The Shopware email template must be available and customised
The plugin does not send reminder levels or fees – only payment reminders

Note on plugin history and support

This plugin was originally developed by Proxation GmbH and, as part of a strategic realignment of the company, was transferred to ACRIS E-Commerce GmbH for further development and support

For support enquiries, please contact us directly as usual via account.shopware.com. We will be happy to assist you there.

This extension is highlighted as part of the Premium Partner Program and can therefore be displayed with priority in the store.

Details

Available: English, German
Latest update: 17 September 2026
Publication date: 19 March 2021
Version: 5.7.0
Category: Administration

Resources

Reviews (10)

Average rating

4.6

Based on 10 reviews

4.5 Functionality

4.4 Usability

4.4 Documentation

4.6 Support

Write a review

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Absolut notwendige Erweiterung

5.0

by Timo von Medentis

22 April 2024 11:14

Wir sind sehr glücklich über und mit dieser Erweiterung, würden diese Funktion eigentlich im SW Standard sehen. Ist nicht ganz einfach im Setup, aber einmal erledigt läuft es reibungslos. Support steht schnell für Antworten oder Setup Hilfe bereit. Ich würde das Ding jedem Shopbetreiber empfehlen :)

5.0 Functionality

4.0 Usability

5.0 Documentation

5.0 Support

Mangelhaft

1.5

by Sebastian

14 February 2024 17:54

Plugin funktioniert mit aktueller SW Version nicht. Keine Support-Reaktionen mehr. Ticket seit drei Tagen überfällig.

1.0 Functionality

1.0 Usability

2.0 Documentation

1.0 Support

5.0

by Enamora

21 April 2021 11:56

Seit shopware 6 gibt es tendenziell mehr Bestellungen die nicht komplett bezahlt werden. Durch die Erinnerung die durch dieses Plugin ermöglicht wird, schaffen wir große Abhilfe. Vielen Dank! Support hat bei einer Frage zur Konfiguration auch schnell geantwortet.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

About the Extension Partner

ACRIS E-Commerce GmbH

See all extensions

Partner Status

Shopware
Bronze Partner
Shopware
Premium Extension Partner

Details

Ø-Rating: 5

Average rating of 5 out of 5 stars
Partner since: 2015
Extensions: 216
Certifications: 7

Support

Based in: Austria
Speaks: German, English
Response time: Very quickly

Shopware 6 certified

Why are no emails being sent?

Please check the following two points:

Is the plugin activated for the sales channel? Go to the plugin settings and select the relevant sales channel in the top right corner. The option "Active for this sales channel" must be enabled.
Is a sales channel specified in the payment reminder entry? Open the respective payment reminder entry (under Extensions --> ProxaPaymentReminder) and make sure that the desired sales channel is selected in the "Sales Channel" field.

Important: Both settings must be correctly configured at the same time - if either one is missing, no reminder emails will be sent for that sales channel.

When will a payment reminder be sent?

First Payment Reminder

The first payment reminder is calculated based on the order time and the first interval.

Formula:
Order time + first interval

Example (Order placed on 23.01.2026 at 15:00)
First interval: 20 minutes
First reminder: 23.01.2026 at 15:20 (15:00 + 20 min)

Second Payment Reminder

The second payment reminder is calculated based on the order time, the first and the second interval.

Formula:
Order time + first interval + second interval

Example (Order placed on 23.01.2026 at 15:00)
First interval: 20 minutes
Second interval: 40 minutes
Second reminder: 23.01.2026 at 16:00 (15:00 + 20 min + 40 min)

Note: The emails are not sent exactly at these times because the scheduled task runs only every 10 minutes. This can delay sending by up to 10 minutes.

After sending the reminder email, the customer receives an additional Shopware status change email - how can I prevent this?

When the payment status is automatically changed after sending the reminder (e.g. to "Reminded"), Shopware will by default send its own system email for this status change. To disable this additional email, proceed as follows:

Open Shopware Admin --> Settings --> Email Templates
Search for the email template associated with the relevant payment status (e.g. "Reminder / Reminded").
Open this template and clear its content (delete the subject, HTML and plain text content), or:
Alternatively: Under Settings --> Workflows / State Machines, check the relevant status transition and remove or disable the associated email action there.

Tip: The easiest approach is to clear the content of the automatically sent Shopware status email for this transition - while Shopware will technically still send an empty email, this is in practice the simplest way to prevent the customer from receiving duplicate emails.