Automatic Follow-Up Emails
Downloads:
<10
Automatically send follow-up emails whenever the order status hasn't changed for too long. Up to 3 customizable emails—for customer communication, review requests, and more.
Compatible with:
6.6.0.0 - 6.7.15.1
Includes:
The subscription starts with a free trial month during which it can be canceled at any time.
During the subscription all released updates are included for free
In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.
Description
Highlights
About the Extension
Long delivery times, outstanding payments, stagnant order volumes—customers are waiting and wondering what’s happening with their order. The Automatic Follow-Up Emails plugin automates proactive customer communication and keeps your customers informed without any manual effort.Typical use cases:
High order volumes or shipping delays: After 2 days without a status update, automatically send a reassuring message—“Your order has been received and is being processed.” Reduce support inquiries without overburdening your team.
Review requests: As soon as an order is completed, the timer starts. After X days, the customer automatically receives a friendly reminder to leave a review.
Follow-up on outstanding payments: Configure the trigger for the payment status “outstanding”—after 3 days, the customer receives a gentle payment reminder.
How it works:
The plugin regularly checks all orders that meet the configured status conditions and have not had a status change for at least X days. If a status changes in the meantime (delivery, payment, or order), the timer is automatically reset—the follow-up email is sent only after the full waiting period has elapsed since the last change.
A correctly configured Shopware Message Queue is required for automatic sending. For production environments, Shopware recommends a CLI worker process that continuously processes the queue. For more details, see the official Shopware documentation:
https://docs.shopware.com/en/shopware-6-en/tutorials-and-faq/message-queue-and-scheduled-tasks
Details
- Available: English, German
- Latest update: 21 October 2026
- Publication date: 21 October 2026
- Version: 1.0.0
- Category: Checkout / Cart process
Resources
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About the Extension Partner
pure media solutions
Partner Status
-
Shopware
Extension Partner
Details
- Ø-Rating: 5
- Partner since: 2019
- Extensions: 24
- Certifications: 1
Support
- Based in: Germany
- Speaks: German, English
- Response time: Very quickly
Shopware 6 certified
This Extension Partner has been certified by our Academy for Shopware 6.