Customers can change orders and delivery addresses themselves - Order Editing

by Seller Operations GmbH

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Downloads: <10

Reduce support effort. Offer customers a self-service option on the order confirmation page where they can correct errors in the delivery or billing address themselves.

Annually €29.99* /month €419.88 * €359.88* /year 14.29% discount In comparison to the regular monthly price

Monthly €34.99* /month Cancelable monthly

Compatible with:

6.6.0.0 - 6.7.10.0

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Easily change incorrect billing or shipping addresses yourself
Add a different shipping address later
Self-service function on the order confirmation page and the "My Orders" page
Define a time period during which changes are possible
Significantly reduce support effort

Features

Option: Delivery country cannot be changed after the order is placed.
Option: Write street name and house number in separate fields.
Define the time period for customer changes. Example: The customer has 20 minutes after placing the order to make changes; after that, the order status changes to the normal status and can be immediately transferred to your ERP system.

About the Extension

"Could you send my order to Poststraße 12 in Dortmund? I accidentally sent it to Hauptstraße 3 and can't change it anymore."

Your customer service receives numerous messages every day from customers who have entered errors in their order details and can no longer correct them.

With the Order Editor, customers can make corrections to their orders themselves for a limited time on the order confirmation page or the "My Orders" page. You can set the time period for customers to make changes.

Orders are frozen in a new order status upon receipt in the backend and can be modified by customers during this period. Once the time has expired, the order status automatically reverts to the Shopware default so that it can be easily recorded by the interface to the ERP system.

All major online stores use a similar feature – and customers love it!

This increases customer satisfaction and reduces the workload for your customer service team at the same time!

Details

Available: English, German, Spanish
Latest update: 6 May 2026
Publication date: 3 June 2026
Version: 1.0.3
Category: Checkout / Cart process

Resources

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About the Extension Partner

Seller Operations GmbH

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Partner Status

Shopware
Extension Partner

Details

Partner since: 2026
Extensions: 1

Support

Based in: Switzerland
Speaks: German, English, Spanish
Response time: Very quickly