Product Reviews (Cloud)

About the Extension

More trust and revenue with authentic product reviews

The Product Reviews (Cloud) app is the complete review system for your Shopware 6 shop — in Shopware Cloud just as well as in a self-hosted installation. From a review prompt right on the order confirmation page and automatic review requests to photo and video reviews, AI replies and translations on your own AI key, Shopware Flow Builder automations and Google rich snippets: everything you need to build social proof and lift your conversion rate, without touching your theme.

"Rate your order" right after checkout

Ask while the purchase is still fresh:

• On the thank-you page: A card under the order confirmation opens a dialog with every product of the order — the buyer rates each with stars in one go
• Stars only or with text: You decide whether a star rating is enough or every rated product needs a review text
• Verified by the order: Works for guests without a login; every rating is a verified purchase with its own "Submitted at checkout" badge
• No double asking: Products rated at checkout are left out of the later request email, and a request whose products are all rated is never sent
• Your words: Headline, description, button and thank-you text per language, optional automatic opening with a delay, a star colour to match your theme — included in every plan, the free one too

Automatic review requests

Collect more reviews without manual effort:

• Automatic emails: The request is sent a configurable number of days after the order was shipped or completed — or whenever your own Shopware flow says so
• One email per order: All products of an order in a single email, in the style of Shopware's own emails — no email flood
• Rate straight from the email: Five clickable stars per product open the hosted review page with the rating already selected
• Reminders: Up to three automatic follow-ups if no review has arrived, each after a delay you choose
• Consent built in: Only email customers who ticked the consent checkbox, confirmed newsletter subscribers, or everyone — your choice
• Past orders: Request reviews for orders placed before the app was installed, with an estimate before you send
• QR codes and share links: A link and QR code per product for package inserts and thank-you cards

Photo and video reviews

Visual social proof for higher conversion:

• Photo upload: Up to 10 photos per review — you set the limit and the accepted formats (JPEG, PNG, WebP, GIF) per sales channel
• Video upload: Up to 3 videos per review (MP4, WebM)
• Photo required: Optionally accept reviews only with at least one photo
• Automatic compression: Photos are resized and converted to WebP in the browser before upload, so pages stay fast
• Media gallery: A photo and video gallery with lightbox in the review widget and as a Shopping Experiences block
• Per-file moderation: Hide or delete a single photo while the review stays online

Your own media storage

• Any S3-compatible bucket: Keep review media in your own Amazon S3, Cloudflare R2, MinIO or other S3-compatible bucket, in the region you choose — or simply on the platform
• Direct uploads: The browser uploads straight into your bucket, with an automatic fallback through the platform if the bucket's CORS rules are not ready
• Connection check: A step-by-step test from credentials to a real browser upload, with the exact CORS rule your bucket needs and an "apply automatically" button
• Migration both ways: Move existing photos and videos into your bucket or back to the platform, with live progress; file addresses, file types and caching stay the same
• Outage behaviour: Fall back to platform storage or block uploads while your bucket is unreachable; your own CDN domain as the public media URL

Nine widgets and seven Shopping Experiences blocks

Display reviews wherever they drive sales — every widget configurable per sales channel, with its own texts per language and a live preview:

• Review widget: Takes the place of Shopware's reviews — as a product tab, a side panel or a section below the product details — with rating summary, distribution, AI summary, topic chips, filters, sorting, photos, helpful votes and the review form
• Star badge: Compact stars on product cards in listings, search and the wishlist and in the buy box — three sizes, stars only or with your own text such as "%average% / 5 (%count%)"
• Trust badge: The shop-wide rating above the footer — as a box, an inline line or a score card counter
• Review snippets: A customer quote card right in the buy box
• Media gallery: Customer photos and videos, featured, best-rated or newest first, with lightbox
• Social proof: Subtle notifications about recent reviews with product picture, optionally with the reviewer's city and a link to the reviews
• Carousel and all reviews: A review slider with "show more" for long texts and a filterable list of every review of your shop
• Rate your order: The review prompt on the order confirmation page
• Seven blocks for Shopping Experiences: Carousel, all reviews, product reviews, trust badge, gallery, review form and product summary — build your own reviews page or extend any layout

A review form that fits your shop

• On the page or hosted: The form opens right on the product page or on a separate review page — your choice per sales channel
• Hosted review page: One row per product of the order with its picture, the form opens right in the row, and a confirmation stays visible after submitting; no email address is asked for, and the name is prefilled as first name and initial
• Guest reviews: Allow reviews from guests or only from logged-in customers
• Your rules: Minimum and maximum length for text and title, title optional or required, with live hints and a character counter

Moderation that scales

Save time on review management:

• Auto-publish rules: Publish reviews from a star threshold of your choice automatically, moderate the rest by hand
• Filters: Profanity filter, spam filter and masking of email addresses and phone numbers in review texts
• Moderation list: Search and filter by status, reports, rating, media, verified purchase, reply, source, sales channel, review group, sentiment, translation state and date, and publish, hide or delete right from the list
• Replies: Answer publicly under the review; the customer is notified by email
• Reports: Customers report reviews as spam, offensive, off-topic, fake or containing personal data; you mark each report as reviewed or dismiss it
• Who may vote and report: Per sales channel, helpful votes and reports are open to everyone, only to logged-in customers or switched off
• Pin and feature: Pin important reviews to the top of the widget, feature the best ones for the gallery, carousel and social proof
• Edit and annotate: Correct a review text, set the verified flag by hand, keep internal notes

Negative review intercept

Catch unhappy customers before a bad review goes live:

• Intercept message: At a rating up to your threshold (1 to 4 stars), the customer is offered your help first
• Support redirect: A button to your contact form or support page
• Review kept: If the customer still submits the review, it is saved but hidden until you decide
• Follow-up: You are notified by email and can answer the customer right from the review; your reply reaches them by email

AI on your own OpenAI or Claude key

The AI features run on your own AI provider account — you keep control of the model, the data processing agreement and the costs:

• Bring your own key: Connect OpenAI, Anthropic (Claude) or any OpenAI-compatible provider such as Mistral, Groq, OpenRouter or Azure OpenAI; the key is stored encrypted and never shown again
• Live model list and effort: Pick any model your account can use, set the reasoning effort and test the connection before you save
• Per sales channel: One shop-wide connection, or a different provider, model and key for single sales channels
• Reply suggestions: Three AI-drafted replies in the review's language — you edit and publish, nothing goes out on its own
• Product summaries: A short AI summary of what customers say, shown above the review list
• Sentiment and topics: Every review is tagged with a sentiment and topics such as quality, shipping or size and fit — for filters, analytics and topic chips in the widget
• AI call log: Every request with model, tokens, duration and status — never the content — to match your provider's bill

Review translations

• Automatic: Reviews are translated into the languages you choose per sales channel when they are published and again after an edit
• Your own wording wins: Edit any translated field in the review detail — your text is kept and never overwritten by the AI
• Overview: A translation badge and filter in the review list show what is still missing; existing reviews are translated in batches, one language at a time
• For shoppers: Reviews appear in the visitor's language, with a "show original" toggle

Emails through your own Shopware flows

• Six editable templates: Review request, reminder, reply notification, coupon and two notifications for you about new and intercepted reviews — ordinary Shopware email templates in German and English; your changes survive every update
• Sent by Shopware flows: The app creates one Flow Builder flow per email, sent through your own mail configuration and sender address — add conditions, extra recipients or switch an email off right in the Flow Builder
• In the style of Shopware's own emails: HTML and plain text with the email header and footer of your sales channel; the notifications for you arrive in your shop's default language, and unsubscribe links carry no readable email address
• Your changes are respected: A flow you edited is never overwritten, a deleted flow is recreated only on request; the email page shows the state of every flow

Shopware Flow Builder automations

• 22 triggers on every plan: Review created, published, updated, translated, hidden, deleted, reported, low rating received and published with photos or videos; negative review intercepted and replied; request sent, reminder sent and completed; coupon issued, redeemed and expired; product rating dropped below threshold; AI summary updated; unsubscribed; data export and erasure completed
• Thresholds: You set the star count for "low rating received" and the average for "product rating dropped below threshold"
• "Send review request" action (Business): With the request trigger "Shopware Flow", your own flows decide which orders are asked for a review and when; consent, unsubscribes and the one-request-per-order rule still apply

Coupons from your Shopware promotions

• Thank-you coupon: A single-use code as a thank-you for a review, regardless of the star rating (not for intercepted or spam reviews), shown on the thank-you screen and sent by email — the review is marked as incentivised
• Your promotion decides: Link an existing Shopware promotion or create one in a dialog; its discount, minimum order value and sales channels apply
• Live check: The app shows what stops coupons and what may refuse a code at checkout, and fixes what it can with one click
• Your codes: Set the code pattern with prefix and suffix and see the latest codes; a different promotion per sales channel and a coupon switch per product

SEO and Google integration

Leverage reviews for search engine visibility:

• Google rich snippets: schema.org microdata for the aggregate rating and every review on the product page, so Google can show star ratings in search results
• Google product reviews feed: One feed per sales channel in Google's product reviews format for star ratings in Shopping ads — generated as soon as you switch it on and refreshed every night when something changed, with GTIN, MPN, SKU and brand so Google can match your products, and variants that share their reviews
• Secure feed URL: A secret URL per sales channel to copy into Merchant Center, with "Generate now" and "Regenerate token"; very large shops get the feed split into several files automatically
• All-reviews page: The "All reviews" block turns any Shopping Experience into a filterable page with every review of your shop

Growth tools

• CSV import: Bring existing reviews from other platforms with column mapping and matching by product number, SKU or product URL
• CSV and JSON export: All or filtered reviews, including sentiment and topics
• Review groups: Pool the reviews of product families — by hand or dynamically by product stream, category or tag
• Variants: Variants of a product share their reviews automatically
• Per-product settings: Switch requests and coupons off for individual products, shop-wide or per sales channel
• Analytics: Average rating, request conversion, reply rate, verified share, reviews over time and rating distribution; the full analytics add sources, sentiment, topics, the request funnel, best- and lowest-rated products, sales channels and catalogue coverage

GDPR compliant and transparent

• Consent: Review requests only go to customers whose consent matches your chosen mode
• Unsubscribe link: Requests carry an unsubscribe link (on by default); a do-not-email list stops further emails
• Right to erasure: Anonymise or delete everything about a customer — by hand or automatically when the customer is deleted in Shopware — with an audit log
• Data export: Everything the app stores about a customer as a CSV file (GDPR Art. 15 and 20)
• Transparency badges: Each review shows whether it was collected by invitation, at checkout, on the shop, imported or incentivised, plus a "verified purchase" mark and your own collection policy — as EU consumer law asks
• No cookies: The storefront sets no cookies of its own; only technically required browser storage entries

Cloud app

The app runs on Shop Studio servers and talks to your shop through Shopware's API. Updates arrive automatically, the storefront needs no theme changes, and published reviews are mirrored into your shop so pages render server-side without a request to our servers. All settings sit on one page with a single Save button.

Plans

The free plan includes the "Rate your order" prompt, review requests with reminders, the six emails with their Shopware flows, all 22 Flow Builder triggers, moderation, the negative review intercept, replies, review groups, export, rich snippets, the review widget, star badge, trust badge, snippets and the all-reviews list, for up to 25 collected reviews. The paid plans raise the limit and add features:

• Starter: 200 reviews, photo and video reviews with the media gallery, coupon for review and the carousel
• Growth: 1,000 reviews, AI replies, summaries and topics, review translations, the Google product reviews feed, the social proof popup and the full analytics
• Business: Unlimited reviews, your own media storage, CSV import and review requests from Shopware Flow with the "Send review request" action

Every plan includes the features of the plans below it. The AI features run on your own OpenAI, Claude or OpenAI-compatible key, so AI usage is billed by your AI provider, not by us. The limit counts every review collected, so hiding or deleting reviews does not free up room. Reviews above the limit are still saved, but no longer published automatically — they wait in moderation. You switch plans directly in the Shopware admin.

Build trust and boost your revenue

With the Product Reviews (Cloud) app, you collect authentic customer reviews automatically and display them where they sell the most. Social proof, SEO benefits and higher conversion — all in one app.

Install the app today and turn satisfied customers into your best salespeople!