Product Reviews (Cloud)

About the Extension

More trust and revenue through authentic product reviews

The Product Reviews (Cloud) app is the complete review system for your Shopware Cloud shop. From automated review requests to photo and video reviews, AI-powered moderation, and Google Rich Snippets - everything you need to build social proof and increase your conversion rate.

Automated review requests

Collect more reviews without manual effort:

• Automatic emails: Review request is automatically sent X days after shipment (configurable)
• One email per order: All products from an order in a single email - no email spam
• In-email review: Customers click on the desired star rating directly in the email and land on the pre-filled review form
• Reminders: Automatic follow-up email if no review has been submitted
• QR codes: QR codes for package inserts that link directly to the review form

Photo and video reviews

Visual social proof for higher conversion:

• Photo upload: Up to 5 images per review (JPG, PNG, WebP)
• Video upload: 1 video per review (MP4)
• Automatic compression: Images are compressed client-side before upload
• Media gallery: Instagram-style gallery of all review photos and videos on the product page
• CDN delivery: Fast load times through optimized image delivery

Review widgets across the entire shop

Display reviews wherever they drive sales:

• Review widget: Main widget on the product page with stars, text, photos, filters, and sorting
• Star rating badge: Compact star display (e.g., 4.8 (127)) in product listings and category pages
• Review carousel: Slider with top reviews on the homepage or landing pages (CMS block)
• All reviews page: Dedicated page with all shop reviews, filterable and SEO-indexed
• Trust badge: Trust seal in the footer or sidebar (e.g., "Excellent - 4.9/5 based on 500 reviews")
• Questions & answers: Customers ask product questions, other customers or the admin answer

AI-powered moderation

Save time on review management:

• AI reply suggestions: Automatically generated reply suggestions based on review content and sentiment
• AI summaries: Brief summary of all reviews per product (e.g., "Customers praise quality and fast shipping")
• AI translation: Automatic translation of reviews into your shop's languages
• Moderation dashboard: All reviews in one view with status filters (Pending, Published, Hidden, Spam)
• Auto-publish rules: Automatically publish 4-5 star reviews, manually moderate 1-3 stars
• Bulk actions: Approve, hide, or delete multiple reviews at once

Negative review intercept

Catch unhappy customers before they leave a negative review:

• Intercept message: At 1-2 stars, customers see "We're sorry! Would you like to tell us about your issue directly?"
• Support redirect: Link to the contact form or support team
• Review saved: The review is still saved but initially hidden
• Follow-up: Admin can resolve the issue and ask the customer to update their review

SEO and Google integration

Leverage reviews for search engine visibility:

• Google Rich Snippets: Automatic JSON-LD markup for stars in Google search results
• Google Shopping feed: XML feed in Google Product Ratings format for Merchant Center
• SEO review page: Dedicated, Google-indexed page for organic traffic
• Social media push: Automatically share 5-star reviews on Facebook, Instagram, and X

Growth tools

• Coupon for review: Automatic discount code as a thank-you after submitting a review
• CSV import: Import existing reviews from other platforms (mapping by URL, SKU, or article number)
• Manual reviews: Admin can create reviews manually (e.g., from offline feedback)
• Review grouping: Group reviews across product variants
• Pinned reviews: Pin important reviews to the top of the widget

GDPR compliant

• Consent: Review requests only sent to customers with appropriate consent
• Unsubscribe link: Every review request includes an unsubscribe link
• Right to deletion: Reviews are anonymized or deleted when an account is deleted
• Data export: All customer data exportable (GDPR Art. 20)

Shopware Cloud advantages

As a native Shopware Cloud app, you benefit from:

• Automatic updates: New features without manual effort
• Cloud scaling: Reliable performance even with thousands of reviews
• Immediate availability: One-click installation directly in the store
• Seamless integration: Optimized for cloud architecture

Build trust and boost your revenue

With the Product Reviews (Cloud) app, you automatically collect authentic customer reviews and display them where they sell the most. Social proof, SEO benefits, and higher conversion - all in one app.

Install the app today and turn satisfied customers into your best salespeople!