Cancellation Button-Plugin

by solutioo

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Powerful plugin for Shopware 6 that makes it easy to implement the new cancellation regulations directly in the online shop, convenient for both merchants and customers.

Annually €2.00* /month €36.00 * €24.00* /year 33.33% discount In comparison to the regular monthly price

Monthly €3.00* /month Cancelable monthly

Compatible with:

6.7.0.0 - 6.7.12.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Legally compliant withdrawal button for Shopware 6
Easy integration directly into the existing online shop
Two-step digital withdrawal process with automatic confirmation
Overview and status tracking for customers and shop operators
Strengthening customer trust through transparent processes

Features

Flexible placement of the button (placement in the footer is recommended)
Customisable to match your individual shop design via extensive configuration options in the backend
Legally compliant two-step withdrawal process
Overview of all withdrawal requests in the customer account
Status tracking for customers and shop operators

Transparent documentation for customer support and legal compliance
Storage and documentation in the shop backend
Automatic notification of the shop operator
Optionally customisable email templates
Automatic confirmation of receipt by email
Fully multilingual (German and English)
Transfer of data to the ERP system Microsoft Dynamics 365 Business Central

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About the Extension

Due to a change in legislation, a digital withdrawal button will become mandatory for many online shops. The new regulation is intended to ensure that customers can withdraw from a contract just as easily as they entered into it. With our plugin for Shopware 6, online merchants can implement the new requirements conveniently and reliably. The solutions can be seamlessly integrated into the online shop and individually adapted to the existing shop design. The withdrawal process is completed entirely online in two steps: The customer starts the withdrawal process directly in the shop and then confirms the information provided. Afterwards, the customer automatically receives a confirmation of receipt.

Benefits of the Plugins:

Legally compliant display of the withdrawal button in the online shop

Flexible placement, for example in the footer

Individual adaptation to the shop design via the backend

Two-step withdrawal process in accordance with the legal requirements

Overview and status tracking in the customer account

Transparent documentation for customer support and legal compliance

Automatic notification of the shop operator

Storage of withdrawal requests in the shop backend

Customisable email templates

Optional transfer of data to Microsoft Dynamics 365 Business Central

This creates a transparent and efficient withdrawal process that reduces manual effort for merchants and provides customers with a convenient digital solution.

Details

Available: English, German
Latest update: 9 July 2026
Publication date: 9 July 2026
Version: 1.10.4
Category: Checkout / Cart process

Resources

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About the Extension Partner

solutioo

See all extensions

Partner Status

Shopware
Extension Partner

Details

Partner since: 2026
Extensions: 2

Support

Based in: Germany
Speaks: German, English
Response time: Very quickly

1.10.4 9 July 2026

## Version 1.10.4

Compatibility & quality
- Fully compatible with the current Shopware version 6.7.12.1 (tested: storefront rendering, routes, withdrawal flows).
- Clarification: the plugin does not affect the shop's search engine indexing – it sets neither noindex nor nofollow. The meta tag template inherits Shopware's default robots behavior unchanged.

Included improvements from 1.10.3
- Withdrawal button is now language-aware: the English storefront automatically shows "Withdraw Contract" instead of the German text. A custom button text set in the admin still takes precedence.
- More robust storefront route: the path was changed from /widerruf to /widerrufsformular to avoid collisions with existing shop/SEO URLs (e.g. cancellation pages in demo data). Internal links remain unchanged.

- After logging in via "Log in and withdraw more conveniently", the customer now lands directly on the order overview with the withdrawal buttons.

1.10.3 17 June 2026

# Feature overview (as of 1.10.3)

Legal compliance & basics
- EU-compliant digital withdrawal per § 356a BGB / EU Directive 2023/2673 (mandatory from 19 June 2026).
- Withdrawal as a guest (no login, just order number + postcode) and as a logged-in customer in the account.
- Two-step process (form → binding confirmation) with a legally binding timestamp.
- Automatic withdrawal number with a configurable prefix (e.g. WDR-2026-00001).
- Automatic deadline calculation from either the delivery or the order date; period configurable in days (default 14).
- Optional: allow withdrawals even after the deadline (manual review).
- Can be enabled and configured per sales channel.
- Optional notification email (copy to the shop).

Withdrawal button & placement
- Button in the footer, header and order details – each can be toggled individually.
- Button text, button colour and text colour fully configurable.
- Custom footer info text next to the button.

Partial withdrawal
- Full or partial withdrawal with item and quantity selection – in both the guest and account flow.
- Configurable default selection (full/partial).
- Optionally show the item list immediately.
- Optional product images/thumbnails.
- Live refund amount in real time during selection.
- Optional multiple partial withdrawals per order (remaining quantities).
- "At least 1 item" requirement for partial withdrawal.

Backend / administration
- Change the withdrawal status directly on the order: confirm, reject, in progress, refunded, cancelled.
- Withdrawal banner in the order details (number, type, date, status).
- Withdrawal column in the order list with a coloured status badge (style selectable: status text, withdrawal number or both).
- Dedicated configuration page under "Settings → Plugins" with a live design preview.

Design / appearance
- Complete theming via CSS variables: primary, primary-dark, accent, success, warning, danger, text and border colours.
- Hero section on/off, hero gradient (from/to), custom hero title and subtitle.
- Configurable card radius, input/button radius, shadow intensity and base font size.
- Custom CSS field.
- Live preview of the design settings in the admin.

Email / receipt confirmation
- Legally compliant receipt confirmation by email with a timestamp.
- PDF attachment (with HTML fallback).
- Configurable sender, status-update emails to the customer.
- Retry mechanism (max attempts, exponential backoff) and an admin alert in the log on final failure.

ERP integration
- Webhooks on new withdrawal and on status change (each toggleable), optionally HMAC-SHA256 signed.
- Pull mode via REST API (list, detail, status change, statistics, single/bulk ERP confirmation, webhook test/send).
- Compatible with any ERP (Business Central, SAP, weclapp, Xentral, DATEV, etc.).
- Scheduled sync task and CLI command.

Demo / sandbox
- Demo mode: redirects all confirmations to demo recipients, accepts a demo postcode/order number for the guest lookup, optional subject prefix [DEMO].

Other
- Multilingual (German/English), fully translated storefront and admin texts.
- Token-based storefront status page, logging of all relevant operations.

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