Microsoft Dynamics 365 CRM Integration for Shopware
Description
Highlights
About the Extension
Microsoft Dynamics 365 CRM Integration for Shopware
Connect your Shopware store directly with Microsoft Dynamics 365 and keep your customer, order, product and service data up to date automatically.
The integration connects Shopware 6 with Microsoft Dynamics 365 Sales, Customer Insights and Customer Service through the Microsoft Dataverse API. This allows relevant information to be exchanged reliably between your store and your CRM.
Shopware and Dynamics 365 as integrated systems
Shopware remains the leading system for your store activities, orders, products and inventory. Microsoft Dynamics 365 provides the central processing of customers, accounts, leads, opportunities and service cases.
With the direct connection, your sales, marketing and service teams gain a consistent overview of all relevant customer and business data.
Automated data exchange
Customers and accounts from Shopware are synchronized with Dynamics 365 Sales. Orders can automatically be created as leads or opportunities in Dynamics 365.
Products and inventory are transferred from Dynamics 365 to Shopware and kept up to date in the product catalog. This ensures that your store always has current product and inventory information.
Leads and opportunities
Shopware activities can be processed as leads or opportunities in Dynamics 365 Sales. This gives your sales team a complete overview of relevant customer activities and business opportunities.
Customer Insights
With Microsoft Dynamics 365 Customer Insights, you can create customer segments and analyze target groups in a focused way. Depending on your configuration, segments can be transferred to Shopware.
This allows you to implement personalized store content, campaigns and customer journeys based on your central customer data.
Customer Service
Service requests and returns from Shopware can automatically be created as cases in Dynamics 365 Customer Service. Your service team can work directly in Dynamics 365 without switching between different systems.
Flexible mapping
The integration supports configurable field mapping and flexible transfer rules. This allows you to adapt the connection to your individual processes, data models and system requirements.
Who is this integration for?
- Companies looking to connect Shopware and Microsoft Dynamics 365 centrally
- Sales and marketing teams that want to process store activities automatically in Dynamics 365
- Companies that want to provide product data and inventory from Dynamics 365 in Shopware
- B2B companies with complex account and customer structures
- Service teams that want to process Shopware orders directly in Dynamics 365 Customer Service
- Companies planning to use customer segments and customer journeys with Dynamics 365 Customer Insights
- Companies requiring a flexible and extensible CRM integration
The integration is implemented by experienced Microsoft Dynamics 365 and Shopware partners and adapted to your individual requirements.
System requirements and compatibility
- Shopware 6
- Microsoft Dynamics 365 Sales, Customer Insights and/or Customer Service
- Microsoft Dynamics 365 or Dataverse API access
- Shopware Nexus, if required for the respective integration
- REST API access to both systems
Details
- Available: English, German
- Latest update: 28 August 2026
- Publication date: 28 August 2026
- Version: 1.0.0
- Category: CRM
Resources
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About the Extension Partner
shopware AG
Partner Status
-
Shopware
Gold Partner -
Shopware
Extension Partner
Details
- Ø-Rating: 3.1
- Partner since: 2014
- Extensions: 96
- Certifications: 2
Support
- Based in: Germany
- Speaks: German, English