Login as Customer Pro: Support & Debug

by swpa

Rating: 5.0

Downloads: 339

The ultimate support upgrade!!! Log in as a customer, share pre-filled carts, inspect pricing rules, and debug checkout errors live on the storefront.

Annually €1.67* /month €23.88 * €20.00* /year 16.25% discount In comparison to the regular monthly price

Monthly €1.99* /month Cancelable monthly

Compatible with:

6.2.0-RC1 - 6.7.10.0

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

Visible admin bar in the frontend to prevent accidental changes
Rule & Pricing Inspector: Debug discounts and taxes live
Share pre-filled carts via Magic Link (Assisted Sales)
Detailed audit log for all employee login actions
Secure separation between admin and customer sessions

Features

Log in as customer directly from the admin panel
Warning bar in the frontend during active admin sessions
Live analysis of active Rule Builder conditions
Display of failed vouchers and promotion errors
Overview of current customer group, currency, and tax state

Assisted shopping: Fill cart & share checkout link
Generate passwordless magic login links for customers
Support order attribution (track who placed the order)
Audit log to track which admin logged into which account
Ideal for fast first-level customer support and B2B
End the impersonation session with a single click
Support for complex B2B pricing structures

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About the Extension

Shopware has included a basic customer login since version 6.6.5.0. But what if your support team actually needs to solve complex problems and close sales?

This plugin is the ultimate pro-upgrade for agencies, B2B shops, and ambitious customer service teams. It transforms the simple "impersonate" function into a powerful diagnostic and sales hub directly within your storefront.

Why the Pro-Upgrade is essential:

Instead of just simulating the customer's view, our new Frontend Admin Bar equips your team with invaluable tools:

Assisted Shopping (Share Cart): Fill the cart on behalf of the customer and send them a "Magic Link". The customer clicks it, is instantly logged in, and lands right in the checkout. A massive conversion booster for phone orders!
Rule & Checkout Inspector: Why isn't the voucher working? Why is a shipping method missing? Our diagnostic tool instantly shows the admin which Rule Builder conditions apply, the exact tax context, and what hidden errors are blocking the cart.
Audit & Security: Prevent accidental changes with a highly visible warning bar. Detailed audit logs accurately track which employee logged into which account and what actions were taken.

Details

Available: English, German
Latest update: 9 May 2026
Publication date: 15 December 2020
Version: 8.0.0
Category: Administration

Resources

Reviews (1)

Average rating

5.0

Based on 1 reviews

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

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If you downloaded this extension you can write a review in the Shopware Account.

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works perfect & easy to use

5.0

by Mirko Vogelsmeier

3 June 2022 07:40

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

About the Extension Partner

swpa

See all extensions

Partner Status

Shopware
Extension Partner

Details

Ø-Rating: 4.4

Average rating of 4.4 out of 5 stars
Partner since: 2020
Extensions: 5

Support

Based in: Germany
Speaks: German, English, Russian
Response time: Quickly