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Lime Connect

Lime Connect (formerly Userlike)

by Lime Connect
Rating: 3.5
(4 reviews)
Downloads: 1,067
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Lime Connect is the all-in-one communication platform for digital consultancy in Germany, combining artificial intelligence, website chat and customer messaging.
Free
Add to cart
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Compatible with:
6.4.0.0 - 6.7.16.0
Includes:
During the subscription all released updates are included for free

Description

Highlights

  • In the Lime Connect Message Center, AI Agents and your support team answer customer chats from various channels like Website chat, WhatsApp, Facebook, Instagram, E-mail, SMS, Telegram and more
  • With Connect AI, you can automate your entire customer communication without losing the personal touch. Autonomous AI Agents handle inquiries and complete processes independently, the Copilot supports your team with summaries and suggested responses, and Actions execute workflows and system tasks automatically – all based on a central knowledge base.
  • With our Workflows feature, you can automate your processes in an intelligent and structured way. Using the visual, no-code workflow builder, you can define triggers, conditions, and actions via drag-and-drop, controlling routing, messaging, or workflows—such as claims reporting—without any manual steps in between.
  • With Lime Connect's website chat, you can support your customers directly on your website during important stages of their customer journey.
  • Our WhatsApp Campaigns feature lets you create creative newsletters, brochures and offers tailored to your target group.
  • Lime Connect stores all data securely on servers within Germany and provides additional data protection features. This makes our solution a GDPR-compliant all-in-one software.

Features

  • Manage and process customer messages with professional sales and service features such as canned messages, voice messages, forwarding, and customer feedback options including text and star ratings
  • Define operator skills, groups and rules and connect customer requests with your employees' expertise through intelligent routing
  • Enhance customer profiles in Lime Connect with their data, interests and/or important notes and information
  • Offer customers an audio call for complex and sensitive inquiries and/or start a video call to showcase your products to leads
  • Create autonomous AI agents that independently process requests, understand context, and make decisions, while only forwarding complex cases to employees.
  • Copilot, a digital support assistant, supports your service team with conversation summaries, relevant contextual information, and intelligent response suggestions.
  • Use drag-and-drop to create automated workflows and system tasks directly in Lime Connect to connect various tools and reduce manual steps. Integrate messaging apps such as WhatsApp, Facebook, Instagram, Telegram, E-mail and SMS into your service mix and guide customers along their customer journey, even when they might not be on your website
  • With Lime Connects WhatsApp campaign builder, you can create creative WhatsApp newsletters for your customers. The marketing messages are approved directly in Lime Connect by WhatsApp and can be tailored to different target groups using placeholders.
  • Lime Connects mobile application is flexible, efficient and customised to your team's needs. It allows you to stay in touch with your customers and manage and reply to messages from anywhere.
  • Besides an extensive analytics section, you benefit from real-time statistics on your conversations and workload in your dashboard.

About the Extension

Lime Connect is a German AI software solution that enables companies to automate their customer communications across all channels and consolidate them into a single omnichannel inbox.

AI agents answer inquiries and autonomously handle entire processes from start to finish. With Copilot, service teams gain an AI assistant that supports them in their day-to-day work by providing context and suggested responses. The knowledge needed for this comes from a central knowledge base that provides AI Agents and Copilot with the necessary content, whether from your documents or an automatic website sync.

With the Workflow Builder, you can create automations for recurring processes and reduce manual work by up to 80%.
The Message Center consolidates website chat, email, WhatsApp, Instagram, and other channels, allowing you to assign conversations to individual team members, leave internal notes, and maintain an overview even during periods of high volume.
In addition to powerful AI features and an omnichannel inbox, Lime Connect also lets you take full advantage of WhatsApp. Use AI agents and workflows to automate inquiries and recurring processes, such as damage reports or appointment bookings, and proactively reach customers through WhatsApp campaigns.

Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution, ISO 27001-certified and EU AI Act-ready.. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole.

Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.


Details

  • Available: English, German
  • Latest update: 2 November 2026
  • Publication date: 5 February 2020
  • Version: 1.0.3
  • Category: AI

Resources

Reviews (4)

Average rating
3.5
Based on 4 reviews
4.0 Functionality
3.0 Usability
4.0 Documentation
3.2 Support
25 %
0 %
75 %
0 %
0 %
Write a review

If you downloaded this extension you can write a review in the Shopware Account.

Write a review
Nicht für SW 6.5.2.1
3.0
by Peggy Reichelt
30 June 2023 15:11
Bis jetzt waren wir sehr zufrieden mit dem Plugin doch leider gibt es seit Wochen kein Update für die neue Shopware Version was für uns jetzt bedeutet, dass wir das Plugin aktuell nicht nutzen können da es sich nicht mehr aktivieren lässt.
Wann ist denn vielleicht ein Update für die Shopware-Version 6.5 geplant?
3.0 Functionality
3.0 Usability
3.0 Documentation
3.0 Support
by Lime Connect 4 July 2023 15:19
Hallo Peggy,

vielen Dank für Ihre Bewertung. Unser Team hat das Userlike Plugin spezifisch für Ihre Version 6.5.2.1. geprüft und konnte es problemlos integrieren. Die Kompatibilität zur Version 6.5.2.1 konnte also bestätigt werden.

Falls Sie weiterhin Schwierigkeiten haben, das Plugin zu nutzen, setzen Sie sich gerne mit unserem Support Team unter userlike.com in Verbindung und wir versuchen gemeinsam mit Ihnen die Ursache zu finden.

Beste Grüße
Ihr Userlike Team
Ernstgemeinter Chat-Service NUR mit Userlike
5.0
by Sven Rösner
28 March 2022 11:25
Auch meine Installation war etwas holperig. Jedoch habe ich von Userlike (Christina) einen schnelle und funktionierenden Support erhalten. Jetzt läuft es!

Als deutscher Shopbetreiber kann man eigentlich nur auf Userlike bauen. Alle US-Amerikanischen Anbieter halte ich für zu kompliziert. Kein schneller (oft auch kein guter) Support. Datenschutzangelegenheiten sind oft nicht gut zu durchschauen. Anders ist das bei Userlike. Es ist sinnvoll deutsche Anwendungen zu nutzen... Also Userlike eine Chance geben!
5.0 Functionality
5.0 Usability
5.0 Documentation
5.0 Support
Leider fehlt noch die Sprachsop / Subshop Möglichkeit
3.0
by Marcel Zimmer
8 August 2021 16:15
Leider fehlt noch die Sprachsop / Subshop möglichkeit. Wird diese noch nachgereicht?
3.0 Functionality
3.0 Usability
3.0 Documentation
3.0 Support
An sich gut, leider nicht mehrsprachig
3.0
by Florian
22 June 2020 12:43
Leider für einen mehrsprachigen Shop absolut unbrauchbar... Ein spanischer oder italiensicher Kunde sieht einen Chat, in dem Texte wie "Chatten Sie mit uns" , oder "Wir sind nicht online und können daher keine Chats annehmen" oder "Hinterlassen Sie uns eine Mitteilung und wir melden uns bei Ihnen zurück." verwendet werden.
Das hilft einem nicht-deutschprachigen Kunden leider in keinster Weise weiter und wirkt schon fast unseriös.
5.0 Functionality
1.0 Usability
5.0 Documentation
2.0 Support
by Lime Connect 2 July 2020 14:04
Hallo Florian,

Vielen Dank für deine Bewertung.

Unser Plugin ermöglicht die einfache Integration eines Widgets.

Bei der Integration mehrerer Widgets, um zum Beispiel einen mehrsprachigen Chat anzubieten, müssen die Widget Codes manuell integriert werden. Seit Shopware Version 6 ist dies nicht mehr mit dem Theme Manager möglich, daher arbeiten wir gerade an einer erweiterten Version unseres Plugins.

Dein Userlike Team

About the Extension Partner

Lime Connect

Lime Connect

See all extensions

Partner Status

  • Shopware Technology Partner Shopware
    Technology Partner
  • Shopware Extension Partner Shopware
    Extension Partner

Details

  • Ø-Rating: 4.7
  • Partner since: 2014
  • Extensions: 2

Support

  • Based in: Germany
  • Speaks: German, English
  • Response time: Very quickly