Ready This is a plugin especially developed for Shopware 6
Userlike
Current version:

Version:

Free
Free
This plugin is available for Shopware 5
Support
  • Userlike
  • de_DE en_GB
Plugin details
  • usrl733866787956f
  • Userlike
  • 1.0.0
  • 9 Nov 2020
  • de_DE en_GB
  • 6.1.0 – 6.1.6
    6.2.0 – 6.2.3
    6.3.0.0 – 6.3.0.2
    6.3.1.0 – 6.3.1.1
    6.3.2.0 – 6.3.2.1
    6.3.3.0 – 6.3.3.1
Live chat for website and messenger support. Be there when your customers need you the most.... more

Product information

Highlights

  • - Generate leads like never before. Your most valuable leads are the people who already reach out to you. Userlike is a messaging CRM for capturing leads and following up naturally.
  • - Raise your conversion rates. A case study with Virgin Airlines showed a 3.5 times higher conversion rate as well as a 15% higher average order value for customers who chatted compared to those who didn't
  • - Raise customer satisfaction and create loyal customers. Live chat is the preferred contact channel for 66% of online shoppers who want to ask about the products they are interested in buying.

Features

  • - Answer chats from all your messaging channels from the Message Center – your one central hub for support and sales.
  • - Customize the chat to your corporate identity and business logic.
  • - Set up Operator groups and let customers click-select who to talk to.
  • - Define Operator skills and match customer requests with employee expertise.
  • - Connect your knowledge base and let a chatbot automatically answer the most frequently asked questions.
  • - Use smart customer profiles to get a complete view on your most valuable customers.
  • - Integrate with your favorite business tools, like Slack, Pipedrive, Help Scout and MailChimp.
  • - Get quick insights into your performance through chat ratings, feedback and built-in surveys.
  • - Guide your visitors to the right website page with co-browsing.
  • - Track the performance of your chat team with advanced analytics.
  • - Help customers from other countries with the auto-translation feature.
  • - See what your customer is typing and respond at lightning speed with canned messages.
  • - And all the features you'd expect from a modern messaging solution: in-app video, file exchange, image and URL previews, voice messaging and more.

Description

Live chat for website and messenger support. Be there when your customers need you the most. 


Userlike unlocks the channels to your customers' hearts. Message your customers in real-time via your website, Facebook Messenger, or Telegram.


Your customers could be anywhere. Whether they're browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience. 


Help your customers when it matters, where it matters. 


Benefits of Userlike


  • Bring your website to life
  • Create happy and long-term customers
  • Raise your conversion rate by 20%
  • Easy to use 


Be up and running in 3 minutes. Copy and paste your unique code into your website, go online, and start chatting with your web visitors. No software to install. Simply log in to our browser-based Chat Panel and start chatting with potential customers. 


Easy to customize

Build your own customized chat buttons and adapt the chat window to fit the look and feel of your website. You decide how to approach your users. Proactively invite your visitors to chat, receive feedback ratings on your service, collect social media followers through your awesome chat service, and more.


Easy to scale

Whether you’re a one man show or a multinational with hundreds of service employees, we've got your back. Userlike is used by some of the world’s fastest growing companies. Our system is easy to scale when your website traffic and support team increase.


Integrate with your workflow

As an additional channel, your live chat should be integrated seamlessly into your existing setup of business tools. We offer a wide range of CRM integrations and offer an Open API for a more advanced setup. Push your user information to Userlike and give your chat operators the information to offer a personalized service, or pull chat transcripts and offline messages to your CRM.


Don’t take our word for it. Over 10,000 SMEs and leading businesses around the world are creating long-term customer relationships with Userlike. Start chatting today with our forever free plan.

Videos

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Customer reviews

Average customer rating from 1 reviews:

Total
Functionality
Usability
Documentation
Support

An sich gut, leider nicht mehrsprachig

22 Jun 2020

Leider für einen mehrsprachigen Shop absolut unbrauchbar... Ein spanischer oder italiensicher Kunde sieht einen Chat, in dem Texte wie "Chatten Sie mit uns" , oder "Wir sind nicht online und können daher keine Chats annehmen" oder "Hinterlassen Sie uns eine Mitteilung und wir melden uns bei Ihnen zurück." verwendet werden.
Das hilft einem nicht-deutschprachigen Kunden leider in keinster Weise weiter und wirkt schon fast unseriös.

Total
Functionality
Usability
Documentation
Support
Userlike
2 Jul 2020

Hallo Florian,

Vielen Dank für deine Bewertung.

Unser Plugin ermöglicht die einfache Integration eines Widgets.

Bei der Integration mehrerer Widgets, um zum Beispiel einen mehrsprachigen Chat anzubieten, müssen die Widget Codes manuell integriert werden. Seit Shopware Version 6 ist dies nicht mehr mit dem Theme Manager möglich, daher arbeiten wir gerade an einer erweiterten Version unseres Plugins.

Dein Userlike Team

Installation manual

The powerful e-commerce solution by Shopware allows you to set up and run your own online shop. Live chat will add an extra dimension of trust to your Shopware website. With our plugin you can be up and running in no time and convert valuable contacts into buyers.


Simply install the Shopware plugin and enter the Widget secret from the Widget Editor in your Userlike.com (https://www.userlike.com) account's Dasboard.

Changelog

Version 1.0.0

First release for Shopware 6.

About the manufacturer

Userlike Userlike Shopware Technology Partner Shopware Technology Partner 2 Extensions 5 Ø Rating
Current version:

Version:

Free
Free

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