Search Pro – AI Search & Chat, Elasticsearch & OpenSearch

by ACRIS E-Commerce GmbH

Rating: 5.0

Downloads: 708

Find products and shop content with AI search & chat, Elasticsearch support, synonyms, search suggestions and individually configurable search results.

Annually €29.12* /month €699.00 * €349.50* /year after first year €699.00* /year Promotion valid until 18 October 2026 23:59 57.79% discount This is the combination of a 42.21% promotional discount and a 15.58% annual discount.

Monthly €69.00* /month Cancelable monthly

Compatible with:

6.1.0 - 6.7.15.1

Includes:

Free trial month

The subscription starts with a free trial month during which it can be canceled at any time.

All updates

During the subscription all released updates are included for free

Support from the Extension Partner

In case you have any questions or problems with your extension you can always ask the Extension Partner for help during the subscription.

Description

Highlights

AI search and AI chat directly in the shop, powered by OpenAI and Google Gemini
Elasticsearch & OpenSearch for large catalogs and targeted search result weighting
Search products, categories, manufacturers and landing pages in one place
Find the right product faster with search suggestions, synonyms and typo tolerance
Prioritize, restrict or redirect search results as needed

Features

Optional AI search with OpenAI or Google Gemini, configurable triggers and chat based on indexed products and shop content
Elasticsearch and OpenSearch support with settings for typo tolerance, language analysis and weighting of exact, prefix, partial-word and fuzzy matches
Configure searchable content, search fields, weighting and display options, with adjustments per sales channel
Exact product search using product numbers, manufacturer numbers, EANs or selected custom fields
Define synonym rules for alternative names and different search terms

Search preview with multiple layouts, highlighted search terms, optional filters and layout-specific product information
Generate search term suggestions automatically or maintain them manually; display recent searches and custom search suggestion tags
Use dynamic product groups and optional rules to increase or decrease product weighting and restrict or replace results
Redirect search queries to internal or external destinations, optionally when no results are found
Check search quality with an administration preview, transparent ranking calculations, search matrix tests and optional recording of popular search terms
Analyze search terms and review AI chat histories, usage and costs in the administration

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About the Extension

Purpose of the plugin

Search Pro extends Shopware search to help customers find suitable products and shop content more easily. AI search with chat, configurable search suggestions, synonyms and targeted result weighting support different types of queries – from exact product numbers to product questions in natural language. Search results and their presentation can be tailored to the product catalog and sales channel.

AI search and chat for products and shop content
The optional AI search supports questions in natural language and follow-up conversations about products and indexed shop content. OpenAI and Google Gemini are available as chat providers. Configurable triggers determine whether AI is used for every search, queries containing multiple words or searches without results. Access can be restricted to logged-in customers or extended to guests.

Configure Elasticsearch and OpenSearch search behavior
The plugin supports the standard database search as well as an existing Elasticsearch or OpenSearch setup. Settings include typo tolerance, language analysis and weighting for different match types. Exact matches, word prefixes, partial words and similar spellings can be weighted individually. The required search infrastructure must be set up separately.

Find products, categories, manufacturers and landing pages
In addition to products, categories, manufacturers and landing pages can be included in the search. Searchable fields, weighting, display titles, preview images and result counts are configurable. Sales-channel-specific settings allow adjustments for different shops.

Synonyms, typo tolerance and exact product search
Synonym rules connect alternative terms such as “notebook” and “laptop”. Fuzzy search settings help account for similar spellings. Exact search can be configured for unique identifiers such as product numbers, manufacturer numbers or EANs. When an exact match is found in a selected field, only the products identified through that match are returned. Selected custom fields can also be used.

Search preview with relevant product information
Different layouts provide configurable result displays as customers type. Depending on the layout, prices, list prices, availability, product numbers, manufacturer information, variant counts or an add-to-cart button can be displayed. Matching search terms can be highlighted in color. The extended preview layouts can also display the product filters available on the search results page.

Search term suggestions and quick access to recent searches
Search term suggestions can be generated automatically from configured product, category or manufacturer fields and supplemented with manually maintained terms. Minimum input length, suggestion count, order and display location are configurable. Recent searches and custom search suggestion tags in the header search field provide additional shortcuts.

Control search results
Products from dynamic product groups can be given higher or lower weighting in search results, the search preview and categories. Results can be restricted to specific product groups or replaced with their products. Search terms and optional rules determine when these adjustments apply. Search queries can also be redirected to defined internal or external destinations – including when the standard search returns no results.

Analyze search behavior and check search quality
Optionally recorded search terms show what customers are looking for in the shop. Retention periods and excluded IP addresses are configurable. An administration search preview allows results to be checked by sales channel and language, including the ranking calculation. Search matrix test scenarios can verify expected products and their positions for defined search queries.

Monitor AI usage and costs
AI chat histories, usage statistics and estimated costs can be reviewed in the administration. An optional monthly budget limits answer generation costs: once the limit is reached, the AI chat is hidden until the following month.

Requirements for the optional AI features
The AI features require valid API credentials, supported data storage and a completed AI search index. Google Gemini cannot be combined with the OpenAI Vector Store and additionally requires an OpenAI API key for embeddings. Using external AI services may incur additional costs. The standard search can be used independently of the AI features.

Purpose of the plugin

This extension is highlighted as part of the Premium Partner Program and can therefore be displayed with priority in the store.

Details

Available: English, German
Latest update: 15 October 2026
Publication date: 20 May 2020
Version: 11.44.1
Category: Search & Filter

Resources

Reviews (19)

Average rating

5.0

Based on 19 reviews

4.9 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Write a review

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Besser als perfekt – außergewöhnlicher Support.

5.0

by Alexander Franck.

3 July 2026 15:44

Ich bin wirklich sehr zufrieden mit dem Support von ACRIS. Ich hatte ein akutes Error-500-Problem in meinem Onlineshop und obwohl sich später herausgestellt hat, dass der Fehler gar nicht direkt am Plugin lag, hat Slavko sich trotzdem intensiv darum gekümmert.

Er hat sich ungefähr 1,5 Stunden Zeit genommen, alles sauber geprüft und mir so lange geholfen, bis der Shop wieder einwandfrei lief. Das ist absolut nicht selbstverständlich und genau daran merkt man, wie gut der Support wirklich ist.

Für mich ist ACRIS einer der besten Plugin-Anbieter, mit denen ich bisher zu tun hatte. Besonders Slavko hat hier wirklich einen extrem guten Job gemacht. Schnell, kompetent, freundlich und vor allem lösungsorientiert.

Ich bin mehr als zufrieden und kann ACRIS wirklich nur weiterempfehlen.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

Tool Super, Support Super

5.0

by Mirco Gedenk

13 November 2025 10:51

Klasse Tool, und bei Fragen und Hilfe wird schnell geholfen. Sehr vorbildlich.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

5.0

by Stefan

20 March 2023 10:35

Die Funktionen des Plug-ins und die durch das Plug-in erzielten Suchergebnisse überzeugen uns sehr. Mit dem Plug-in bringt die Suche im Shop wieder Spaß. Der Support ist sehr gut und hat uns bei Problemen innerhalb kürzester Zeit geholfen. Sehr zu empfehlen.

5.0 Functionality

5.0 Usability

5.0 Documentation

5.0 Support

About the Extension Partner

ACRIS E-Commerce GmbH

See all extensions

Partner Status

Shopware
Bronze Partner
Shopware
Premium Extension Partner

Details

Ø-Rating: 5

Average rating of 5 out of 5 stars
Partner since: 2015
Extensions: 222
Certifications: 7

Support

Based in: Austria
Speaks: German, English
Response time: Very quickly

Shopware 6 certified

Installation

Open the Plugin Manager via Extensions > My extensions
Upload, install and activate the plugin

Plugin configuration

Extensions > My extensions > Search Pro > Configure

Search term suggestions

Search term text
Opens the editor for the corresponding snippet.
Search suggestion configuration
Opens the separate search term suggestion management. Configure automatic and manual suggestions and their display behavior here.

Search preview

Search preview layout
Select the desired layout. Available display options vary depending on the layout.
Maximum search preview width (in pixels)
Set the width of the search preview.
Highlight search terms in the search preview
Highlight matching terms in the results and optionally select a custom highlight color. If no color is selected, the theme’s primary color is used.
Product information and actions
Configure details such as price, list price, description, availability or manufacturer information. Variant counts, availability, product numbers and manufacturer details apply to Layout 1; the add-to-cart button applies to Layout 2. The wishlist requires Shopware’s wishlist feature to be enabled.

Recent searches in the search preview

Show recent searches
Enable quick access to previously used search terms.
Maximum number of recent searches
Limit the number of displayed terms.
Retention period for recent searches by logged-in users (in days)
Specify how long search terms from logged-in customers are stored.

Search results page

Box layout
Choose how product boxes appear on the search results page. Available options are “Standard” and “Compact”.

Filters in the search preview

Filters in the search preview
Display the product filters available on the search results page directly in the search preview. This feature is not supported by the standard Shopware search preview layout.

Variant search

Variant handling in search
Determine which variant appears as a search result. Choose to respect the configured storefront display, use Shopware’s default behavior or always display the variant matching the search term. With Shopware’s default behavior, the displayed variant may differ from the one matching the search term.

Popular search terms

Save customer search terms
Enable search term recording. Recorded terms can be viewed under “Settings > Extensions > Search Pro > Popular search terms”.
Delete search terms after the following period (in days)
Specify after how many days recorded search terms are deleted. Default: 30 days.
Exclude the following IP addresses from recording
Enter one or more IP addresses whose search queries should not be recorded, such as the office IP used for internal testing.

Search suggestion tags

Show custom search suggestion tags in the header search field
Enable the display of manually defined search terms as tags in the header search field.
Number of displayed search suggestion tags
Limit the number of visible tags. Default: 2.
Custom search suggestion tags
Enter the desired terms separated by commas. Only these terms are displayed. Visitor searches are not added automatically.

General search settings

Languages to search
Choose whether to search only the current language or all languages assigned to the sales channel. With Elasticsearch, other languages receive a ranking factor of 0.8. Even when only the current language is selected, Elasticsearch also searches the default language using this factor.
Show the last part of the breadcrumbs in category search results
Add part of the category path to matching categories to provide context.
Category level for the last breadcrumb section (if enabled above)
Choose which parent category appears before the matching category name. Select the first available parent category or a fixed category level. It is only displayed if the corresponding category exists and differs from the result itself.
Load category SEO URLs in the "search" and "suggest" routes
Include category SEO URLs in the responses from the search and search preview routes.
Maximum number of keywords from the product_keyword_dictionary table included in the search
Limit the number of keywords considered. A higher value may improve results when many similar terms exist, but increases processing effort and may slow down the search. Default: 60.

Exact search matches

Fields for exact search matches
Select product number, manufacturer number and/or EAN. If a match is found using the selected strategy, only the products identified through that match are returned.
Custom fields for exact search matches
Include selected custom fields in the exact search. With Elasticsearch, “Include in search” must be enabled for these custom fields. Without Elasticsearch, using these fields with large product catalogs may significantly affect search performance.
Exact search strategy
Select the matching method: “Exact matches”, “Starts with search term”, “Ends with search term” or “Contains search term”. The configuration does not recommend “Contains search term”.

Split search terms

Split search terms using the following characters
Select a period, forward slash, backslash or hyphen as a separator. For example, when a forward slash is configured, entering “123/456” searches for “123”, “456” and “123/456”. Without this separator, only the complete input is used.

Standard database shop search (does not apply to Elasticsearch)

Fuzzy search strategy
Choose the default behavior, disable fuzzy search or use tolerant search. Tolerant search also accounts for an incorrect first letter and two transposed letters, but may be slower. When fuzzy search is disabled, all parts of the search term must be included.
Behavior when multiple keywords are found for a product
Choose whether to divide the score by the number of keywords, as in Shopware’s default behavior, or use the keyword with the highest ranking value.
Score boost when the search term is contained in keywords
Choose whether to include or remove Shopware’s additional boost for search terms contained in keywords.
Phrase position boost: starts with (Tier 1)
Add points when a search field starts with the exact search phrase. Default: 500. Set to 0 to disable this tier. When both tiers are active, Tier 1 must be higher than Tier 2; otherwise, both values are reset to their defaults. This setting also applies to Elasticsearch and OpenSearch. Description and meta description fields are excluded.
Phrase position boost: contains phrase (Tier 2)
Add points when a search field contains the exact search phrase as consecutive words. Default: 50. Set to 0 to disable this tier. When both tiers are active, Tier 2 must be lower than Tier 1. Set both values to 0 to disable the phrase position boost entirely. This setting also applies to Elasticsearch and OpenSearch. Description and meta description fields are excluded.

AI search and chat

Settings > Extensions > Search Pro > AI search and chat

Provider and credentials

Data storage
Select the OpenAI Vector Store or supported storage using Elasticsearch, OpenSearch or the Shopware database.
AI chat provider and AI model
Select OpenAI or Google Gemini and the desired model. Gemini cannot be combined with the OpenAI Vector Store.
AI provider API key
Enter the selected provider’s API key. When using Gemini, also enter an OpenAI API key for embeddings. Usage may incur additional costs.

Activation and behavior

Enable storefront chat & AI search
Enable the AI features for the desired sales channel.
Enable trigger in the search preview
Determine whether AI is used while customers type in the search preview.
Trigger
Choose whether AI is used always, for queries containing multiple words or when no search results are found. For multiword queries, specify the minimum number of words.
Context
Describe the assistant’s role and tasks for the shop.
Allow AI chats for users who are not logged in
Allow guests to use the chat or restrict access to logged-in customers.
Multilingual index
Index only the default language or all active sales channel languages. Changes require full reindexing. Additional languages increase embedding costs.

Indexing

Start indexing
Save the configuration and build the search index in the “Indexing” tab. Then check the processing status of products and content pages.
Enable indexing via scheduled task
Optionally enable automatic daily rebuilding. The shop’s scheduled tasks and background processing must be running.

Preview, chat history and usage

Preview
Once the index is ready, test typical product questions and questions about indexed shop content.
Chat history
View stored conversations and filter, export or delete them as needed.
Statistics & usage limit
Review usage and estimated costs. Optionally set a monthly budget in USD for answer generation. Once reached, the AI chat is hidden until the following month. A value of 0 means unlimited; embedding costs do not count toward this budget.

Elasticsearch and OpenSearch

Extensions > My extensions > Search Pro > Configure > Elasticsearch / OpenSearch

Elasticsearch or OpenSearch must be set up separately. The following settings adjust search behavior for an existing setup.

Typo tolerance and language analysis

Fuzzy search strategy (Elasticsearch parameter "fuzziness")
Determine the permitted difference between the search term and a match. “Auto” adjusts typo tolerance automatically. Set to 0 to disable it; 1 and 2 allow the corresponding number of character edits.
Language analyzer (Elasticsearch parameter "analyzer")
Select the standard analyzer, a language-specific analyzer or the ACRIS search-optimized analyzer. After making a change, rebuild the Elasticsearch index.

Search result weighting

Exact match boost
Weight exact matches. Higher values favor exact matches. Default: 5.
Prefix match boost
Weight matches where the search term appears at the beginning of a word or word combination. Default: 3.
Fuzzy match boost
Weight similar spellings, such as typos. Default: 1.
Partial-word match boost
Weight matches where the search term appears within a word. Higher values may reduce precision. Default: 0.5.
Use DisMax query
Use only the highest match score for ranking instead of combining multiple match scores. This reduces the influence of multiple matches.

Additional settings and features

Settings > Extensions > Search Pro

Use the individual menu items to manage searchable content, search rules, reports and the optional AI search.

Popular search terms

Analyze recorded search queries, filter them and export them as CSV. Identify frequent search terms and queries without results. Requirement: “Save customer search terms” must be enabled in the plugin configuration.

Searchable content

Define which content and fields are searched. Adjust weighting, order, result display and sales-channel-specific settings. Exact name matches can redirect directly to the detail page.

Prioritize products

Select products using dynamic product groups and increase their weighting with a positive factor or decrease it with a negative factor. Prioritization can apply to search, search preview and categories, and can optionally be restricted by search terms or rules.

Restrict product search results

Restrict search results to dynamic product groups or replace them with products from those groups. The scope, search terms and optional rules determine when the restriction applies.

Search keywords

Create and manage search terms centrally for use in synonym rules and search-term-dependent configurations, for example.

Search term suggestions

Generate suggestions from product, category or manufacturer fields, or add them manually. Configure display behavior and sales channels, generate terms and check them in the preview.

Synonym rules

Create a rule, add at least two alternative terms such as “notebook” and “laptop”, and activate it.

Shopping Experiences in search results

Select Shopping Experiences for the search preview and search results page. Display can depend on search terms, missing results or rules. On the search results page, the layout can appear above the results or replace the page.

Custom search results pages

Redirect search queries to internal or external destinations. Define search terms, priority and optional rules, and choose whether redirection occurs for matching terms or when no results are found.

Search matrix test scenarios

Create tests for a sales channel and language. For each search term, specify the expected products and their maximum result positions, run the tests and review the results.

Why does the search not return the desired results?

Basically: The Shopware search unfortunately deteriorates the longer it is operated. This can be read in the ticket: https://issues.shopware.com/issues/NEXT-20223 This can be remedied if the two database tables product_keyword_dictionary and product_search_keyword are completely emptied and the search index is then completely rebuilt (under Settings > Shop > Search > Real-time search > Rebuild search index). In new plugin versions of Search Pro, there will be an option for this directly in the admin. However, this does not apply when using Elasticsearch, but only with the Shopware standard database search.

We would like to use the "Search Pro" plugin with a Shopware 6 Community Edition in conjunction with OpenSearch. Is this possible?

Yes, the plugin can be used with the Shopware standard database search as well as with OpenSearch and Elasticsearch. The setup and indexing are exactly the same as described by Shopware. The plugin improves the OpenSearch search and also provides additional setting options.

Can the ACRIS Search Pro plugin also be used headless?

Yes. In headless search (/store-api/search and /store-api/search-suggest), the following contents are available under the "extensions" in the Store API response:

acrisSearchConfigs - Configuration "Searchable Content": Specifies which shop content is searched, including the display settings (e.g. displayed field, image, maximum number of results)
acrisSearchTotal - Information about which content was found: Assistance for displaying the search results with a list of all found content including the count
productManufacturerSearchResult - Search results for manufacturers (optional, depending on search result and configuration)
categorySearchResult - Search results for categories (optional, depending on search result and configuration)
landingPageSearchResult - Search results for landing pages (optional, depending on search result and configuration)
... additional results (e.g. acrisFaqSearchResult) - Depending on the configuration of the searchable content
acrisSearchSearchResultCmsPages - Shopping Experiences to be displayed in the search results for the entered search term (optional, depending on the configuration "Shopping experiences in search results")
acrisCustomerSearchTermSearchResult - Suggested search terms (optional, if "Search term suggestions" are enabled)

Additional Store API routes

GET/POST /store-api/search-config - Configuration of all searchable content; with /store-api/search-config/{entityName} (e.g. category) only the configuration of this content (from version 11.39.3, for Shopware 6.6 from version 10.11.3)
POST /store-api/product-manufacturer/{manufacturerId} - Products of the manufacturer page; filters, sorting and pagination work like in the product listing
GET/POST /store-api/acris/last-search-terms - Last search terms of the logged-in customer
POST /store-api/acris/last-search-terms/save - Saves a search term (term) for the logged-in customer
POST/DELETE /store-api/acris/last-search-terms/delete - Deletes a search term of the logged-in customer (term or id)

The last search terms require a logged-in customer (sw-context-token); for guests the route returns an empty list.

AI search and AI chat headless
The AI search is available headless via its own Store API routes:

POST /store-api/acris/ai-chat - AI chat: Returns the answer (nla), the matching products (products), the conversationId and the title of the conversation (title)
POST /store-api/acris/ai-chat/stream - AI chat as a stream (Server-Sent Events) to display the answer step by step
GET/POST /store-api/acris/ai-chat/product-recommendations - Product recommendations for the given product IDs (ids, maximum 5)

Requirements:

In the "AI Search and Chat" settings, the option "Headless" or "Storefront and Headless" must be selected under "Sales channel types for the AI indexing", and the AI index must be built.
Guests can only use the AI chat if "Enable AI chats for users who are not logged in" is set to "Allow".
If "Cookie consent required for AI search and chat" is enabled, the cookie "acris_agent_mode_active" with the value 1 must be sent.
Requests with the user agent of a crawler or bot are rejected. When calling the routes from your own server, forward the visitor's user agent.

Search Pro Headless API documentation: https://api-docs.acris.at/#0d0da41a-c4c2-413b-a726-4e0f6c773572.

Why isn't the correct product variant appearing in the search results?

Search Index Setup

The most likely reason is that “Variant values” in Settings > Search > Searchable fields are not activated.

After enabling it, you must reindex the search index. The process differs depending on whether you use Elasticsearch/OpenSearch or the standard Shopware database search.

Rebuild via Shopware database search

Go to Settings > Search > Live Search and click “Rebuild search index”.

Rebuild via Elasticsearch / OpenSearch

You can rebuild the index either via CLI or using the Frosh Tools plugin.

If Elasticsearch is missing from the top bar inside the Frosh Tools admin section, it is not activated yet and must first be enabled in your .env file.

CLI commands

bin/console es:index
bin/console es:status
bin/console es:create:alias

Using the Frosh Tools plugin

Open Settings > Tools.
Click Elasticsearch in the top bar.
Click Reindex.
Wait a few minutes, depending on the number of products.
Use the small refresh button if needed.
Finally, click Trigger Alias Switch.

Note: Depending on the index size, the process may take about 5–15 minutes.